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Contact Center Solutions Resources
Webinars
Contact Center Consolidation and Centralization
ARCHIVED
Consolidating onto a centrally managed contact center platform, well-equipped to service all your locations, can drive down your cost of ownership, while at the same time delivering more advanced services to your customers. Elimination of the multitude of systems in various locations, from various vendors, with distinct administrative interfaces provides an improved ability to centrally manage communications across the enterprise. Productivity increases through a common set of applications and services and the ability to deliver new functionality simultaneously across all locations. And overall reliability and availability of services can increase substantially. All well and good, but how do you get there?
Sponsored by: Interactive Intelligence
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IP Business Communication's Great Migration to the Cloud: Does a Hosted Offering Make Sense for Your Business?
ARCHIVED
So much technology is making a migration to the cloud – CRM applications, email, storage, etc. Now IP business communications is following the cloud-based trend for many of the same reasons. In this webinar, we'll explore the value of getting your communications and contact center solutions served to you as a hosted offering. We'll also examine the tradeoffs between a hosted model and a premise-based deployment, the available options for various hosted deployment models, the primary considerations when selecting a hosted communications provider, and the way to determine if a cloud-based model is a good fit for your business.
Sponsored by: Interactive Intelligence
Presentors:
Joe Staples
Chief Marketing Officer
Interactive Intelligence Inc.
Debbie Thornburg
Director of Business Development
Interactive Intelligence Inc.
Rich Tehrani
Chief Executive Officer, Group Editor-in-Chief
TMC› VIEW ARCHIVE
