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Contact Center Solutions Industry News

DIR, Labor Commissioner's Office Launch Online Course for Studio Teachers in Entertainment Industry
07/30/2015

RingCentral Announces 34% Revenue Growth for Second Quarter 2015
07/30/2015

LiveOps Announces New Cedar Park, Texas Corporate Headquarters
07/30/2015

Turkcell Iletisim Hizmetleri Second Quarter 2015 Results
07/30/2015

Sitel Brings 200 New Jobs to Hamilton, AL
07/30/2015

New Mobile Advertising Data Shows Click-to-Call Commerce is Engine of Mobile Economy; Contributes to More Than $1 Trillion in Consumer Purchases
07/30/2015

ShoreTel Chief Financial Officer to Present at the Canaccord Genuity Growth Conference on August 13
07/30/2015

ISN Reaches Over 60,000 Worldwide Customers
07/30/2015

8x8 Issued New Communications Patent by U.S. Patent and Trademark Office
07/30/2015

TeleCommunication Systems Adds 14 U.S. Patents Advancing Public Safety, Location-Based Services, GIS/Mapping, Wireless Data and Messaging
07/30/2015

T-Mobile Tops J.D. Power's Customer Care Study … Again
07/30/2015

Stacia Hylton Elected to Spok's Board of Directors
07/29/2015

Whitepages Launches Phone Scam Protection App for iOS
07/29/2015

New Survey Reveals Nonprofits' Perspectives on Outsourced Donation Processing
07/29/2015

ShoreTel Launches Cloud UC and Contact Center Offering for UK, Available Through Leading Channel Partners
07/29/2015

Leading Solar Energy Provider Chooses Five9 to Deliver Better Insight Into Contact Center Reporting and Analytics
07/29/2015

CafeX Recognized by CRN Magazine as 2015 Emerging Vendor
07/29/2015

General Dynamics Reports Second-Quarter 2015 Results
07/29/2015

Spok Reports Second Quarter Operating Results
07/28/2015

ICF International Awarded $20 Million Contract by State of Maryland
07/28/2015

Seminole County Set to Install Musco LED Lighting System at New Sports Complex
07/28/2015

Iglesias Named Chairman Of Ubiquity's Board; Fetzer Named Vice President Of Finance
07/28/2015

CompTIA Welcomes More Than 150 Exhibitors to ChannelCon 2015
07/28/2015

ConvergeOne's Salesforce.com Cloud Connector Rated 'Avaya Compliant'
07/28/2015

CA Technologies Enables GDT to Boost Productivity, and Reduce Cost and Complexity of Managing Network Environments
07/28/2015

ShoreTel Names Industry Veteran Eugenia Corrales as Senior Vice President, Product
07/28/2015

Mercy Health Selects Kyruus to Enhance Enterprise-Wide Patient Access
07/28/2015

Berkshire Hathaway Travel Protection Launches AirCare™ Abroad
07/28/2015

Major Multi-National Technology Company Places Material Order to Extend Jacada Visual IVR into Additional EMEA Markets
07/28/2015

iCIMS Honored as Bronze Stevie® Award Winner in 2015 American Business Awards
07/28/2015

Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019 - Increased Demand for BYOD
07/28/2015

Plum Voice Announces New Contact Center VoC Platform
07/28/2015

AudioCodes Reports Second Quarter 2015 Results
07/28/2015

Fonality Wins 2015 CUSTOMER Contact Center Technology Award
07/27/2015

X5 Solutions Lands New Contract to Provide Toll Free Services to Washington State
07/27/2015

Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019
07/27/2015

Frost & Sullivan Honors Nexidia for its Sophisticated Customer Interaction Analytics Solution that Delivers the Best Possible Customer Experience
07/27/2015

Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service
07/27/2015

Talkdesk Receives 2015 CUSTOMER Contact Center Technology Award
07/24/2015

VOX Network Solutions Launches NuStratus Contact Center as a Service Cloud Solution Powered by Spoken
07/23/2015

ICMI 2015 Contact Center Demo & Conference to Feature Interactive Workshops Presented by Industry Leaders
07/23/2015

NEC Wins Contact Center Technology Award from CUSTOMER Magazine
07/23/2015

Sitel to Hire 100 at San Angelo Customer Experience Center
07/23/2015

TCN Wins 2015 CUSTOMER Contact Center Technology Award
07/23/2015

Rogers Communications reports second quarter 2015 results
07/23/2015

Ameyo Bags the 2015 TMC Contact Center Technology Award for the Fourth Consecutive Year
07/22/2015

8x8, Inc. Reports First Quarter Fiscal 2016 Financial Results
07/22/2015

Spok Sets Date to Report Second Quarter Operating Results
07/22/2015

Interactive Intelligence to Host Cloud Contact Center Web Event
07/22/2015

The Essentials of Monitoring Refrigerated Cargo
07/22/2015

Verint Awarded Industry Honors for Customer Analytics
07/22/2015

WPS Awards Contract to Unify for Communications Solution to Enhance Member Services
07/22/2015

ShoreTel Announces Fiscal Q4 and 2015 Year End Earnings Release and Conference Call Details
07/22/2015

YouMail Teams Up with RE/MAX and Famed Real Estate Coach Tom Ferry as its Real Estate Call Volume Tops 25 Million Calls per Year
07/22/2015

HeyWire LiveText Applications for Two-way Conversational Texting Now Available on the Interactive Intelligence MarketPlace
07/22/2015

InMoment Tapped by Gold's Gym to Optimize Customer Experience
07/22/2015

Talend Master Data Management Selected by KIVA Group
07/22/2015

GetApp Crowns Nimble King of CRM, Making it the Highest Rated Relationship Manager Ever
07/22/2015

Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market - Global Industry Analysis 2015-2022
07/21/2015

CUSTOMER Magazine Selects 8x8's Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner
07/21/2015

Humana, AMC Health Activate Post-Discharge Telehealth Program for Medicare Members
07/21/2015

RightCare Touch Connects Hospitals and Patients to Cut Readmissions, Improve Care
07/21/2015

New Study from ICMI and Zendesk Uncovers Hidden Profits in Contact Centers
07/21/2015

Medallia Raises $150 Million in Equity Financing to Continue Rapid Growth
07/21/2015

Gryphon Networks to Present Webinar on TCPA Ruling
07/21/2015

TransCare Announces Two Significant Milestones
07/20/2015

Research and Markets: Global Mobile Unified Communication and Collaboration (UC&C) Market 2015-2019 - Key Players Include Avaya, Cisco Systems, IBM & Microsoft
07/20/2015

Gryphon Networks to Present Webinar on TCPA Ruling
07/17/2015

The Enterprise Wireless Alliance and Pacific DataVision, Inc. File Joint Reply Comments in 900 MHz Proceeding
07/16/2015

inContact Sets Second Quarter 2015 Conference Call
07/16/2015

Tenth Annual Contact Center Technology Award Winners Announced
07/16/2015

HeyWire Named a Mobile Technology Finalist for 18th Annual Technology Leadership Awards
07/16/2015

Enhanced Fraud Detection Capabilities Added to CO-OP Revelation Analytics Solution
07/16/2015

National Call Center Grows Kansas City Presence
07/16/2015

ISG Outsourcing Index™: 2Q, 1H Contract Volumes at Record Highs
07/16/2015

SPS Named Microsoft National Solution Provider
07/16/2015

8x8 to Present at Investor Conferences in August
07/16/2015

Verint Receives Frost & Sullivan 'Workforce Optimization Vendor of the Year' Award in India
07/16/2015

IntraNext's iGuard PCI Compliance Solution Now Rated 'Avaya Compliant'
07/16/2015

PenFed Mobile Logons Far Surpass Calls and Visits to Branches
07/16/2015

Ytel Launches Award Winning Soundboard Technology VoicePath
07/15/2015

IRT Market Dynamics and Service Provider Benchmarking
07/15/2015

Research and Markets: Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market - Global Industry Analysis 2015-2022
07/15/2015

Research and Markets: WebRTC and Cloud RTC Platforms: In-App Communications - 2015 Market Report
07/15/2015

ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research
07/15/2015

Africa Mobile Money Market Worth $14.27 Billion by 2020
07/15/2015

Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022
07/14/2015

Growing Demands to Coordinate Population Health Management Increases PerfectServe's Users by 50 Percent
07/14/2015

Eventus Solutions Group Brings Advanced Customer Engagement Capabilities to Leading Publishing Company
07/14/2015

8x8 Breaks New Ground in Contact Center with Powerful Analytics
07/14/2015

Keck Medicine of USC Taps Kyruus to Improve Patient Experience
07/14/2015

Australian Taxation Office Deploys Nuance Voice Biometrics in its Call Center to Drive Efficiency, Better Experience; First in Australia to Authenticate Customers by the Sound of Their Voice
07/14/2015

Cardinal Health Drives IT Service Delivery Performance with Numerify
07/14/2015

BillingTree launches Payrazr solution suite alongside complete brand refresh
07/14/2015

Foxtons Selects CallMiner to Improve Agent Performance and Customer Service
07/14/2015

Ameyo Raises $5 Million - Targets Cloud Contact Center and Sales Acceleration Technology Space
07/14/2015

Frost & Sullivan: Pricing and Subscription plans influence consumers' choice of Telecom Service Providers in Singapore; Customer Experience remains relevant
07/13/2015

Securus Reviews More Complex Requests for Proposals (RFPs) from Prison and Jail Systems
07/13/2015

Apexus Launches New Online Education Program Aimed to Improve 340B Compliance
07/13/2015

Velocify Exhibits Intelligent Sales Acceleration Solutions at Intersolar North America
07/13/2015

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