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Contact Center Solutions Industry News

FlexShopper, Inc. Reports 203% Growth In 2015 Lease Originations and Strong Holiday Season
02/09/2016

Humach Launches Plug-and-Play Solution for Instant, Intelligent Customer Assistance
02/09/2016

Bluefin Payment Systems and USAePay Announce First Merchant for PCI-Validated P2PE through Decryptx
02/09/2016

Polk County Selects Spok's Critical Alerting Solution for Emergency Communications
02/09/2016

Evariant to Present Webinar on How to Unite Digital Marketing and Call Centers to Deliver Strategic Advantage
02/09/2016

McKesson to Open Call Center in Port St. Lucie
02/09/2016

Voxbone Provides Global Foundation for Aircall's Voice Collaboration Platform
02/09/2016

24-7 Intouch and Trilantic North America Announce Partnership
02/09/2016

inContact Wins Customer Magazine 2016 Product of the Year Award
02/09/2016

Impetus Technologies Announces StreamAnalytix 2.0 Featuring Support for Apache Spark
02/09/2016

BB&T associates are 'sharing the love' for U
02/09/2016

Numerify and Pink Elephant Partner to Help IT Organizations Realize IT Business Value at Pink Elephant's Pink16 Conference
02/09/2016

Tadiran Telecom to Exhibit at Mobile World Congress Barcelona 2016
02/09/2016

Global Contact Center and Office Headset Market
02/08/2016

Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America
02/08/2016

Carbanak and Beyond: Banks Face New Attacks
02/08/2016

Vaspian-Voci Partnership Brings Speech Analytics to Telephony Market
02/08/2016

TeleTech Positioned As a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Sixth Consecutive Year
02/04/2016

HSX: Papal Visit Prompts Advanced Testing in Regional/Int'l Exchange-and Use-of Individual Patient Health Information
02/04/2016

COPC Inc. Announces Release 6.0 of the CSP Standard, Renames to COPC Customer Experience Standard
02/04/2016

VCU Health Taps Power of Spok Solutions to Manage Communications for Major International Cycling Event
02/04/2016

More Than Half of Small, Independent Medical and Dental Practice Groups Preparing for Revenue Growth Through 2021, According to New Citizens Bank Survey
02/04/2016

DineEquity selects Service Management Group for global guest experience measurement
02/04/2016

Intrusion into UCF Network Involves Personal Data
02/04/2016

Bankers as Buyers 2016 Report Now Available
02/04/2016

BT Named A Leader In New IDC MarketScape Reports For Unified Communications And Video Cloud
02/04/2016

Interactions Introduces Game Changing Innovations in Customer Care Solutions
02/04/2016

Video Call Center Names Emmy-Winner Larry Thaler CEO
02/04/2016

Five9 Receives 2016 BIG Innovation Award
02/04/2016

International Game Technology PLC Receives the Internet Responsible Gambling Compliance Assessment Program (iCAP) Certification
02/04/2016

Central Logic Enhances Customer Service with New Executive Appointments
02/03/2016

OpenMethods Secures $5 Million Investment to Expand Its Business of Enabling Omni-Channel Contact Centers
02/03/2016

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine
02/03/2016

Walmart Canada Calls on Toshiba for Helpdesk Support Services
02/03/2016

Medical Guardian Expands Leadership Team; Hires Vice President of Sales
02/03/2016

Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients' Business Value
02/03/2016

Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients' Business Value
02/03/2016

Creating the Essential Heterogeneous Customer Experience Ecosystem for Personalized Omnichannel Journeys
02/03/2016

Salesforce Accelerates Innovation with Lightning, Unveils Product Strategy for Spring and Summer '16 Releases
02/02/2016

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption
02/02/2016

TMC Announces 2016 INTERNET TELEPHONY Product of the Year Award Winners
02/02/2016

Tadiran Telecom to Exhibit Aeonix UC&C Solution at Enterprise Connect 2016
02/02/2016

2016 Best of Enterprise Connect Finalists Announced: Seven New Products Advancing Enterprise Communications
02/02/2016

inContact Appoints Randy Littleson as Chief Marketing Officer
02/02/2016

Automobile Acceptance Corporation Selects ACI Worldwide to Simplify Regulatory Compliance
02/02/2016

Cloud Based Contact Center Technology Company Virtual Call Center Receives International Financial Certification
02/02/2016

Oi Deploys GENBAND's Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide
02/02/2016

Quorum Federal Credit Union Reduces Operational Redundancies with Jack Henry & Associates' jhaEnterprise Workflow
02/02/2016

NASBA and AICPA to Re-issue Exposure Draft on Proposed Revisions to Continuing Professional Education (CPE) Provider Standards
02/02/2016

eMoney Advisor Named Finalist in Multiple Categories for 2016 Stevie® Awards for Sales and Customer Service
02/01/2016

Altitude Strategy Center Delivers Intelligent Outbound at the Speed of Business
02/01/2016

Centrify Receives Multiple Application Certifications from ServiceNow
02/01/2016

The 2016 US Contact Center Decision-Maker's Guide - industry analysis & benchmarking
02/01/2016

Infogain Completes Acquisition of Blue Star Infotech's IT Operations
02/01/2016

IBM Builds On Growing Social Business Momentum with New Clients and Services
02/01/2016

Donald Soucy Named Executive Vice President of Global Sales for Spok, Inc.
02/01/2016

eLoyalty Continues Investment in Cloud With Enhanced Offering
01/28/2016

ShoreTel Reports Financial Results for Second Quarter Fiscal Year 2016
01/28/2016

Fathom Voice Business Communications Product Suite Certified as HIPAA Compliant
01/28/2016

Video Viewing Skyrockets - More Than Doubling - with T-Mobile's Binge On
01/28/2016

Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations
01/28/2016

Talkdesk Wins Cloud CRM Solution of the Year Award for 2015-16
01/28/2016

AireSpring Adds Free IP Phones from Grandstream to AirePBX Service
01/28/2016

Five9 Customer Shares Tips for Cloud-based Contact Center Software Deployment at Call Center Week Winter Conference & Expo
01/28/2016

Voipfuture Announces its Participation in the Mobile World Congress 2016
01/28/2016

iQventures Taps IBM Watson for Customer Call Center Sentiment Analysis
01/28/2016

Republic Bank Adds Biometric Technology to Its Mobile Banking App
01/27/2016

iQor Announces Hiring for New Customer Contact Center in Pompano Beach, Florida
01/27/2016

IDG TechNetwork Named Finalist in 2016 Stevie® Awards for Sales & Customer Service
01/27/2016

Bridgevine Jumpstarts 2016 with Record Revenues
01/27/2016

MetricNet Announces Enhanced Webcast Schedule for 2016
01/27/2016

Securus Challenges Global Tel Link (GTL) to Technology Bake Off
01/26/2016

TMC Announces Winners of the 2015 BPO Excellence in IT Services Award
01/26/2016

Data Dimensions Moves Florida Software Division to New Expanded, High-Tech Facility
01/26/2016

Bluefin Payment Systems and CDE Partner for PCI-Validated Point-to-Point Encryption (P2PE) Hardware
01/26/2016

Increase Use of Huddle Rooms for Business Collaboration Transforms Landscape of Audio Conferencing Endpoints Market
01/26/2016

8x8 Gains Strong Enterprise Customer Momentum in Education Market
01/26/2016

Prime Clinical EHR & Practice Management Software Announces Integration With CallMyDoc™ iPhone App
01/26/2016

Unify Helps Businesses Improve Customer Engagement with New OpenScape Contact Center
01/26/2016

Guidewire Software Adds DocuSign as Solution Alliance Partner
01/25/2016

Five9 Expands Global Channel Program to Support Growth in Enterprise Market
01/25/2016

Dimension Data Canada Appoints Canada Country Manager To Drive Adoption Of Business IT Solutions And Services
01/25/2016

BarNone Selects CAKE by Accelerize to Track and Optimize Multi-channel Digital Campaigns
01/25/2016

ZOOM Introduces Contact Center Business Intelligence, Connecting Data Silos to Help With Strategic Decision-Making
01/25/2016

Top Technology Companies From Turkey Going to Disrupt San Francisco
01/22/2016

Over 200 Facility Customers Tour Securus' Technology Center in First Eight Months of Operation
01/21/2016

8x8, Inc. Reports Third Quarter Fiscal 2016 Financial Results
01/21/2016

Charter Renovates St. Louis Landmark into State-of-the-art Customer Operations Center
01/21/2016

Five Trends Set to Revolutionize the Customer Experience in 2016
01/21/2016

Glance Networks Receives 2016 CUSTOMER Magazine Product of the Year Award
01/21/2016

Fathom Voice Introduces Fathom Startup; Gives Free Year of Business Communications Service to Growing Companies
01/21/2016

ATO Implements Nuance Voice Biometrics to Become the First Organization to Offer Multi-Channel Voice Biometrics Authentication
01/21/2016

2015 - 2016 Workforce Optimization Product and Market Report - Research and Markets
01/21/2016

Newsbyte: SAP® Digital for Customer Engagement Receives 2016 CUSTOMER Magazine Product of the Year Award; Honored for Exceptional Innovation
01/21/2016

Orange Business Services Positioned as a Leader in 2016 Gartner Magic Quadrant for Network Services, Global
01/21/2016

Tuniu Announces the Completion of US$500 Million Investment from HNA Tourism
01/21/2016

Global Natural Language Processing Market 2015-2019
01/20/2016

ID Watchdog Announces Updated Guidance for Fourth Quarter 2015 and First Quarter 2016
01/20/2016

SPS Names Thomas M. Praschak as CEO
01/20/2016

MivaTek, Now Doing Business as 'Home8,' Receives 2015 IoT Evolution Connect Home and Building Award
01/20/2016

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