Contact Center Solutions Industry News

TMC Now Accepting Applications for the 2015 MVP Quality Award
11/21/2014

Ozonetel Announces Zoho CRM Integration with CloudAgentTM
11/20/2014

Research and Markets: Analysis of the EMEA Hosted Contact Centre Services Market
11/20/2014

Turkcell Global Bilgi Recognized for World's Best Customer Service at ContactCenterWorld.com's Global Awards
11/20/2014

Research and Markets: 2014 North American Contact Center Systems Buyer's Guide
11/20/2014

Ciena and Avaya Team Up to Reduce Enterprise Network Complexity and Costs
11/20/2014

Voxbone to Support Orange Business Services to Extend Inbound Voice Services
11/20/2014

8x8 to Present at LD Micro Conference
11/20/2014

Five9 Receives Customer Experience Excellence Award for SoCoCare Social Media Platform
11/20/2014

Pitney Bowes MapInfo Pro 64 Bit Advances the Consumerization of Mapmaking
11/20/2014

Easy Solutions Unveils DMARC CompassTM
11/19/2014

Verint Forms Global Strategic Partnership with Unify
11/19/2014

Providence Health & Services Chooses NantHealth's clinical Operating System (cOS) and Omics Platform to Make Big Data for Personalized Medicine Available at the Clinic Level
11/19/2014

Vivint Employee Sets Guinness World Record for Highest Altitude Videogame Console Session
11/19/2014

Top Healthcare Executives to Meet to Improve Patient Access
11/19/2014

H&N Holdings LLC Acquires RLI and SRI
11/18/2014

Lieutenant Colonel Dean Sanders joins Prudential in El Paso
11/18/2014

New Remote Detailing Solution Expands Life Sciences' Multichannel Capabilities for Improved Customer Engagement
11/18/2014

Agero's Predictive Analytics Sets New Standards for Anticipating and Understanding Drivers Needs for Roadside Assistance
11/18/2014

Canon U.S.A. Earns Center of Excellence Certification by BenchmarkPortal
11/17/2014

The Surfrider Foundation Turns to Merkle Response Management Group for Donation Processing Services
11/17/2014

ServiceSource Names Christopher M. Carrington Chief Executive Officer
11/17/2014

City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework from KANA to Mobilize Citizen-Centric Government
11/17/2014

LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market
11/17/2014

StarTek, Inc. Reports Third Quarter 2014 Results
11/13/2014

Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence
11/13/2014

Grandstream IP Video Phones Receive 2014 INTERNET TELEPHONY Lync Pioneer Award
11/13/2014

Five9 Earns Spot on Esteemed San Francisco Business Times Fast 100 List
11/13/2014

The 2015 Top 50 Teleservices Agencies Ranking Application Now Open
11/12/2014

NewVoiceMedia partners with idio to transform sales and service performance
11/12/2014

Research and Markets: Global IVR System (Inbound & Outbound Services) Market 2014-2018 with Avaya, Cisco Systems, Convergys, Genesys International Dominating
11/12/2014

Noble Harmony v4 Offers Increased Functionality for Mobile Contact Center Manag
11/12/2014

TeleVoice and Black Knight Develop Solutions to Improve Lender, Servicer Clients' Efficiency
11/12/2014

IVR Technologies, Inc. Partners with TransferTo for International Mobile Top Up Services
11/12/2014

3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers
11/12/2014

Interactive Intelligence Hires New Chief Marketing Officer
11/12/2014

LiveOps Launches Next Generation Agent Recruitment Platform
11/11/2014

Interactive Intelligence Hires New Chief Marketing Officer
11/11/2014

Xerox Names Sue Watts as EVP for Services
11/11/2014

ReportsnReports.com: Global Technical Support Outsourcing Market to Grow at 5.92% CAGR by 2018
11/11/2014

8x8 Appoints Enzo Signore as Chief Marketing Officer
11/11/2014

Sue Watts to Join Xerox as Executive Vice President of Business and Operations Planning for Services
11/11/2014

Verint Explores Reshaping the Branch for Today's Omnichannel Banking Environment at BAI Retail Delivery Conference
11/11/2014

Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform
11/11/2014

Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise; Solution Optimizes Customer Service, Enabling Smarter Engagement, Greater Employee Collaboration and Heightened Productivity
11/10/2014

Navidar Advises Spanlink Communications in Its Sale to ConvergeOne
11/10/2014

Healthcare giant Pacific Source adopts SJS Visual Communications Solution for their state of art Contact Centers
11/10/2014

Drive Mobile Banking Adoption by Focusing on Three Key Areas Says Fiserv White Paper
11/10/2014

Camping World Selects Wolters Kluwer Financial Services' AppOne Platform
11/10/2014

Voice4Net CEO Rick McFarland to Discuss Browser-Based Customer Interaction Technologies at WebRTC Conference and Expo V
11/10/2014

[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement
11/10/2014

InMoment, Express Speak on Omnichannel Strategy
11/10/2014

Visual IQ Named a Leader in Cross Channel Attribution by Top Independent Research Firm
11/10/2014

Avaya Earns Edison Award for Innovations Increasing Reliability and Resiliency in Collaboration and Communications Technology
11/10/2014

StarTek, Inc. Sets Date to Announce Third Quarter 2014 Financial Results
11/07/2014

Interactive Intelligence to Present at the RBC Capital Markets Technology, Internet, Media & Telecom Conference
11/07/2014

Canon U.S.A. Demonstrates Commitment to Customer Support with the Openings of Two Customer Service Operation Centers in the Western U.S.
11/07/2014

NICE Engage Platform Selected by Number of Companies Worldwide
11/07/2014

Vectren Corporation Reports Third Quarter 2014 Results; Company Affirms 2014 Guidance
11/06/2014

iQor Announces 'Career Fair for Contact Center Agents' in North Charleston
11/06/2014

Synchrony Financial's People with Disabilities Network Hosts Community Event
11/06/2014

North American BPO Provider Selects CSG to Improve Customer Interaction Management
11/06/2014

Call Center Provider Direct Interactions Creates Home-Based Jobs for Military Families and Americans With Disabilities Using 8x8's Cloud Contact Center Solution
11/06/2014

Avaya Earns Edison Award for Innovations Increasing Reliability and Resiliency in Collaboration and Communications Technology
11/06/2014

Research and Markets: Global Technical Support Outsourcing Market Outlook 2018 - Increased Adoption of SOA and Integration
11/06/2014

Global Technical Support Outsourcing Market Outlook 2018 - Increased Adoption of SOA and Integration
11/06/2014

Telefonica Argentina Selects Amdocs to Manage Business Support Systems as Next Phase of Major Transformation Initiative
11/06/2014

Consumers Energy Selects Silver Spring Networks for Customer Engagement and Energy Efficiency Program
11/05/2014

Health Net Federal Services Helps Provide Veterans with Timely Access to Care
11/05/2014

iQ Solutions Group (iQSG) Launches iQ Cloud Video as a Service; a New Cloud Based Video Conferencing Service
11/05/2014

Easy Solutions Delivers Record Third Quarter on Strong Demand for Total Fraud Protection
11/05/2014

Are You Compulsive About Texting & Driving? AT&T DriveMode® App, Now Available for iPhone, Helps Fight the Temptation
11/05/2014

Pitney Bowes Wins Department of Homeland Security Contract for Mail and Document Processing Solution
11/05/2014

Transera's Analytics-driven Customer Engagement (ACE) Receives 2014 CUSTOMER Contact Center Technology Award
11/05/2014

CallMiner Introduces Semantic Building Blocks™, Significantly Reducing Effort in Customer Interaction Analysis
11/05/2014

8x8 Issued New Communications Patent by U.S. Patent and Trademark Office
11/05/2014

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
11/05/2014

HID Global's NFC Tag Technology Successfully Delivers 'Proof of Presence' and Reduces Fraud in Home Healthcare Market
11/05/2014

MarketsandMarkets: Multichannel Analytics Market Expected to Reach to $9.89 Billion by 2019
11/05/2014

Avangate Announces Fall '14 Release Of The Only Digital Commerce Solution Designed For The New Services Economy
11/05/2014

Five9 to Speak and Participate in Social Media for Customer Service Summit in New York
11/04/2014

Interactive Intelligence to Host 'Improve Patient Engagement and Profitability' Industry Web Event
11/04/2014

Aston Villa wins with Rostrvm
11/04/2014

Guidewire Software Extends Core Functionality to Power Omnichannel Solutions for Property/Casualty Insurers
11/04/2014

Sitel Morocco Celebrates Decade of French Services for Canadian Companies
11/04/2014

SITEL Worldwide Corporation Announces Conference Call to Discuss Q3 2014 Results
11/04/2014

8x8 Partners with Master Agent AVANT to Offer Cloud UC and Contact Center Solutions Through Worldwide Network of Solution Providers
11/04/2014

Enghouse Interactive Showcases Latest Advancements to Contact Center Portfolio at ICMI Contact Center Demo & Conference in Chicago
11/04/2014

Avangate Announces Fall '14 Release of the Only Digital Commerce Solution Designed for the New Services Economy
11/04/2014

Avaya Includes Prognosis Trial With Every Avaya Aura® Communication Manager Order
11/04/2014

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative
11/04/2014

USAN Announces Partnership with Teleopti to Deliver Cloud Workforce Management (WFM) Solutions
11/04/2014

Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results
11/03/2014

Bluefin Payment Systems Introduces the First Standalone PCI-Validated Point-to-Point Decryption as a Service (DaaS) for Processors, Gateways and Tier I Merchants
11/03/2014

TSYS Creating a More Open Technology Environment to Power Innovation
11/03/2014

Sitel Continues to Expand in Eastern Europe
11/03/2014

Mattersight Wins Back-to-Back Innovation Awards
11/03/2014

Targetbase Debuts New Marketing Platform
11/03/2014

Health Net Enters into Seven-Year Master Services Agreement with Cognizant
11/03/2014

Kohl's Sets Foundation for Future Growth with Oracle Retail
11/03/2014

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