Contact Center Solutions Industry News

Humanitarian Organization Utilizes Jacada Visual IVR to Enhance Nepal Disaster Relief Donations
05/01/2015

VOX Hires Industry Professional Dunstan Speeth to Build Cloud Practice
04/30/2015

T-Mobile Wins Birmingham Business Journal's 'Best Places to Work Award'
04/30/2015

inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences
04/30/2015

CUSTOMER Magazine Announces Winners of the 2015 CRM Excellence Award
04/30/2015

Study by ICMI and Five9 Reveals the Root Cause of Poor Customer Service - Agent Apathy
04/30/2015

Grasp Technologies Announces New Strategic Partnership With ABC Global Services
04/30/2015

Noble® TCPA Compliance Solution Wins PACE Technovation Award
04/30/2015

Pennsylvania 811 Sponsors Kentucky Derby Jockey Victor Espinoza
04/30/2015

Major User Event Highlights Altitude Software Growth in Latin America
04/30/2015

STARTEK Signs New $50.0 Million Credit Facility with BMO Harris Bank
04/30/2015

Jacada Reports 2014 Financial Results
04/30/2015

CUSTOMER Magazine Announces the 30th Annual Top 50 Teleservices Agencies Ranking
04/30/2015

Visual IVR Technology Patent Granted to Jacada
04/30/2015

Birch Enhances Customer Care Leadership Team
04/30/2015

Spok Reports First Quarter Operating Results
04/29/2015

Gorilla Logic Announces Participation in Nexus 2015
04/29/2015

Turkcell Iletisim Hizmetleri First Quarter 2015 Results
04/29/2015

ShoreTel, Ingram Micro and HP Team to Provide Unified Communications Solutions for SMBs
04/29/2015

ShoreTel Sky Now Available to Ingram Micro Channel Partners
04/29/2015

Clear C2, Inc. Receives 2015 CUSTOMER Magazine Product of the Year Award
04/29/2015

Progressive Selects Accenture Duck Creek Software to Support Property and Casualty Commercial Lines and Drive New Growth
04/29/2015

Tillster Enters into a Strategic Agreement with PayPal to Streamline In-store Mobile Payments
04/29/2015

Digium Announces AstriCon 2015, the Longest Running Event Devoted to All Things Asterisk; Call for Speakers Now Being Accepted
04/29/2015

Adobe and Microsoft Partner to Transform Marketing, Sales and Customer Service
04/29/2015

Middle East Cloud Infrastructure Services Market Worth $5.44 Billion in 2020
04/29/2015

RingCentral Announces 35% Revenue Growth for First Quarter 2015
04/28/2015

Minacs Earns Re-Certification to the COPC OSP Standard
04/28/2015

Hula, Aspire and Nitech Join Huawei's Enterprise Channel Program
04/28/2015

Roswell Park Cancer Institute Selects Spok Mobile for Secure Smartphone Texting
04/28/2015

8x8 to Announce Fiscal 2015 Fourth Quarter and Full Year Results on May 20, 2015
04/28/2015

J.D. Power and the International Customer Management Institute (ICMI) Announce Strategic Alliance
04/28/2015

Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication
04/28/2015

Gartner Names CafeX 'Cool Vendor in Unified Communications'
04/28/2015

ThinkTel Enters Contact Centre Solution Market With Launch of Next-Generation Products
04/27/2015

KBZ and Netelligent Partner to Provide Enhanced Cloud Services Offering through Cisco Resellers
04/27/2015

Interactive Intelligence Launches Enterprise Collaboration and Communications Cloud Services in Australia and New Zealand
04/27/2015

ConvergeOne and Source One Co-Host IT Risk and Program Management Webinar for Customers
04/27/2015

AMC Health to Showcase Advances in Monitored Care at ATA 2015
04/27/2015

RingCentral Adds Cloud Contact Center to Its Enterprise Communications Solution
04/27/2015

Charter One Becomes Citizens Bank
04/27/2015

More Than 20 Exhibitors to Make Announcements for ICMI's Contact Center Expo & Conference
04/27/2015

Change.org Petition to Implement 911 Texting Reaches 35,000 Signatures
04/27/2015

Thomas Cook Deploys Cloud-Based NICE Workforce Management Solution to Centralize Forecasting and Scheduling for Better Customer Experience
04/27/2015

Comcast Volunteers 'Make Change Happen,' Beautifying Nine Sites Across Connecticut On 14th Comcast Cares Day
04/25/2015

MEDIA ALERT/PHOTO OPP: Comcast Employees Donate Hundreds of Service Hours in Denver as Part of 14th Annual Comcast Cares Day
04/24/2015

ShoreTel Introduces Mobility App for Apple Watch
04/24/2015

Kentico Presents Free, In-Person 'Lunch-n-Learn' Website Building Series for Healthcare Organizations
04/24/2015

Next-Generation Learning Investment Expands CEB Delivery Model
04/24/2015

Spok Sets Date to Report First Quarter Operating Results
04/23/2015

inContact Sets First Quarter 2015 Conference Call
04/23/2015

ShoreTel Reports Financial Results for Third Quarter Fiscal Year 2015
04/23/2015

Sitel Brings 300 New Jobs to Ocala
04/23/2015

NetSuite Signs Definitive Agreement To Acquire Bronto Software
04/23/2015

Isofarma Selects IFS Applications To Improve Operational Effectiveness and Decision Making
04/22/2015

ShoreTel Adds HP to Innovation Network
04/22/2015

InMoment Continues Record-Breaking Momentum Through First Quarter of New Year
04/22/2015

RAPITOW Featured on Business News Network's 'THE DISRUPTORS'
04/22/2015

Numerify Attains Select Status in the ServiceNow® Technology Partner Program
04/22/2015

Orion Communications Adds IVR Technology to Its Online AgencyWeb® Workforce Management Software
04/22/2015

ClinEdge, LLC Announces Collaboration with Sister Company BlueTheory Clinical Trials, LLC
04/21/2015

NICE Actimize Card Fraud Solutions Highlighted in Analyst Firm's 2015 'Managing Card Fraud in a Complex Payments Environment' Update Report
04/21/2015

ATM Poland Deploys Patton SS7 Gateways for Business Voice Services
04/21/2015

New York Selects Xerox's Healthcare Technology to Modernize Medicaid
04/20/2015

MiaRec proudly introduces version 5.0 of MiaRec call recording and quality management software.
04/20/2015

Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019 with Avaya, Cisco Systems, Microsoft & Unify Dominating
04/20/2015

Simplee Launches Consumer-Friendly Experience for Patient Payments at Memorial Hermann
04/20/2015

Altocloud Helps Smyths Toys Supercharge E-Commerce Interactions with Predictive Communications Solution
04/20/2015

Sitel Brings 150 New Job Positions to Albuquerque Customer Care Center
04/20/2015

8x8 Announces Gold Sponsorship of NetSuite SuiteWorld 2015
04/20/2015

Global Health Services Company Leaves Behind Outdated Premise Contact Center System for Unified Cloud Solution from inContact
04/20/2015

Authy Accelerates Enterprise Reach of Two-Factor Authentication with Launch of Global OEM Program
04/20/2015

Numerify Unveils Comprehensive IT Business Analytics Suite of Cloud-Based Applications
04/20/2015

Research and Markets: Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019
04/20/2015

Numerify Expands Global Ecosystem with Four New Partners to Bring IT Business Analytics Solutions to Customers Worldwide
04/20/2015

Alliance Data's Card Services Business Customer Care Centers Mark Decade of 'Center of Excellence' Certification From Internationally Recognized BenchmarkPortal
04/20/2015

An Army of Volunteers: Comcast Cares Day Coming April 25, 2015 in Washington State
04/17/2015

Tadiran Telecom and Vidyo Sign Global Distributor Agreement
04/16/2015

Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and Conference Program
04/16/2015

Merkle Response Management Group Achieves PCI DSS 3.0 Level 1 Compliance
04/16/2015

RichRelevance Extends Its Partner Ecosystem to Support True Omnichannel Personalization
04/15/2015

Demandware Advances One Platform Strategy
04/15/2015

USANA Announces Plans to Open Indonesia Market
04/15/2015

linked2pay and SourceHOV Team to Optimize the Bill Payment Process
04/15/2015

8x8 Issued New Conferencing and Meeting Patent by U.S. Patent and Trademark Office
04/15/2015

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program
04/15/2015

iTOK, Inc. Names James P. Dunn as Chief Executive Officer; Founder Seth Bailey Becomes Chief Strategy Officer
04/14/2015

Agero, Inc. Wins 2015 Gold MVP Quality Award
04/14/2015

TSI Healthcare Wins 2015 Stevie® Award For 'Top Ranked Service'
04/14/2015

Unify Names John DeLozier Senior Vice President Channels, North America
04/14/2015

hybris and Portaltech Reply to Build Specialized Omni-Channel Customer Engagement and Commerce Solution for Airline Industry
04/14/2015

Medallia Partners with Loyalty Expert Fred Reichheld, Acquires Rights to Reichheld's HuddleUp Platform
04/14/2015

Xtime Powers Service Scheduling for Hyundai Auto Canada
04/14/2015

NGDATA Fuels Data-Driven Strategy for Belgium Energy Company
04/14/2015

Unify to Deliver Communications and Collaboration Solutions to Stony Brook University and Stony Brook Medicine of the State University of New York
04/13/2015

Five9 Welcomes Cisco Veteran Mike Crane To Executive Team
04/13/2015

Spok Reveals New Mobile Integrations for Critical Communications at HIMSS 2015
04/13/2015

NetFortris® Announces New Unified Communications and Mobility Platform for Mid-Sized Enterprises
04/13/2015

Expanding National Healthcare Provider Moves to inContact's Award-Winning Cloud Contact Center Solution
04/13/2015

Frost & Sullivan Notes Transcom's Differentiated Solutions for a Challenging Contact Center Outsourcing Market
04/13/2015

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