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Contact Center Solutions Industry News

Research and Markets: Silicon Microphones and Speakers: 2015 Technology, Market and End-Applications Analysis
09/01/2015

Global Rescue Partners with Allianz Global Assistance
09/01/2015

New Report on Developing Internet of Things & Industrial Internet Opportunities
09/01/2015

inContact Enables its Customers to Provide the Highest Level of Consumer Data Protection Through PCI Level 1 Certification
09/01/2015

New Marketing Solution from Segmint Drives Growth, Acquisition via Open Internet
09/01/2015

NICE Receives Three CONAREC Customer Service Excellence Awards
09/01/2015

Village Pizza Takes Steps to Protect Customers Affected by Data Security Incident
08/31/2015

iQor Platform Engineer Executives to Speak at VMworld 2015 US
08/31/2015

Fast-Growing Business Process Outsourcer Selects inContact's Complete Cloud Contact Center Solution
08/31/2015

Qualcomm Life Announces New Connected Health Collaborations at Connect 2015
08/31/2015

ELEAD1ONE Integrates with Superior Integrated Solutions
08/28/2015

The End of Awkward Gifting: Achor Technologies Begins Development of Giftwish™ Box
08/27/2015

Interactive Intelligence Named Market Leader in Ovum's Multichannel Cloud Contact Center Report
08/27/2015

Freeman Announces Appointment Of Chief Digital Officer
08/27/2015

AT&T Government Solutions To Help FEMA Modernize Communications For Its Claims Centers
08/27/2015

PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement
08/27/2015

NICE Receives Two TMC Awards for its Ground-Breaking Contribution to the Industry and Product Innovation
08/27/2015

CenturyLink honored in 2015 North America SIP Trunking Leadership Scorecard
08/26/2015

AGCO Lanza Fuse® Connected Services
08/26/2015

AGCO Launches Fuse® Connected Services
08/26/2015

QCash Financial Offers QCash and QCash Plus as White Label Products to Financial Institutions
08/26/2015

8x8 Wins Communications Solutions Product of the Year Award for Virtual Office Analytics
08/26/2015

Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers
08/26/2015

TruMark Financial® Credit Union to Save 50 Percent with New Payment Processing Automation from ACI Worldwide
08/26/2015

WebRTC and CloudRTC Platforms: Communications as a Feature - Second Edition
08/25/2015

Wileyfox Introduces Mobile Handsets for the Savvy Open Market Customer
08/25/2015

CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine
08/25/2015

Sitel Brings 500 New Jobs to Starkville, Miss.
08/25/2015

8x8 Teams with CDW to Optimize Telecommunications for Leading Healthcare Services Provider MHM
08/25/2015

Impetus Technologies Unveils Free Versions Of StreamAnalytix Platform
08/25/2015

LiveOps Appoints Jeff Thompson as CTO and SVP of Engineering and Ryan Proudfoot as VP of Product Management
08/25/2015

One of the Largest Banks in Japan Selects Easy Solutions for Fraud Prevention, Becomes First Customer in Japan
08/25/2015

ConvergeOne Featured at Calabrio Customer Connect
08/24/2015

Sitel to Hire 200 at Augusta Customer Experience Center
08/24/2015

Verint Receives 2015 Frost & Sullivan Asia Pacific Contact Center Applications Award for Third Consecutive Year
08/24/2015

CallTower Awarded a 2015 INTERNET TELEPHONY Excellence Award
08/21/2015

TeleTech Launches Customer Journey Outcomes Solution
08/20/2015

CyraCom Named to Inc. 5000 List for Seventh Consecutive Year
08/20/2015

ForeSee's Q2 2015 E-Government Satisfaction Index Reveals First Decline in Mobile Satisfaction, Dropping Three Points
08/20/2015

Transcending Mediocrity: InMoment's New Services Will Guide Brands from Simple Execution to Customer Experience Excellence
08/20/2015

Easy Solutions Signs Reseller Agreement with Sigmaxyz, Its First Japanese Channel Partner
08/20/2015

HGS Canada Wins Second Consecutive Gold Stevie® Award at the International Business Awards[SM] for Best-in-Class Customer Service Capabilities
08/20/2015

SDG&E Launches New Technology That Reduces Customers' Costs To Go Solar
08/19/2015

Comcast Extends Internet Essentials, Its High-Speed Internet Adoption Program, To Low-Income Senior Citizens In San Francisco
08/19/2015

The 11th Annual INTERNET TELEPHONY Excellence Award Winners Announced
08/19/2015

TMC Announces Recipients of the 2015 Communications Solutions Product of the Year Award
08/19/2015

Easy Solutions Delivers Record First Half 2015
08/19/2015

Spoken Communications Named to the Inc. 500 List of Fastest-Growing Companies for Third Consecutive Year
08/19/2015

Ameyo Honored With 2015 CUSTOMER Magazine TMC Labs Innovation Award
08/19/2015

X5 Solutions Wins 3-Year Project to Provide Local, Long-Distance and Toll-Free Services to King County Facilities
08/18/2015

Coalfire Appoints Larry Jones as Chief Executive Officer
08/18/2015

Boxing Legend Sugar Ray Leonard To Headline G-Force 2015
08/18/2015

ShoreTel Launches New Contact Center Solution to Maximize Agent Productivity for All Sized Businesses
08/18/2015

ShoreTel Delivers Tight Integration of Leading Business Applications with ShoreTel Connect ONSITE and CLOUD
08/18/2015

ShoreTel Rolls Out ShoreTel Connect - Unique Common Platform, User Experience for Cloud, Onsite and Hybrid Unified Communications
08/18/2015

8x8 Named Market Challenger in Ovum's Decision Matrix Report for Multichannel Contact Center Solutions
08/18/2015

Vora Technology Park Lands Barclaycard US Customer Care Center
08/17/2015

Gryphon Networks Partners with TouchTone Communications for Indemnified Do-Not-Call Compliance Services
08/17/2015

Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award
08/17/2015

Gartner Positions ShoreTel in the 'Visionaries' Quadrant of the 2015 Magic Quadrant for Unified Communications
08/17/2015

8x8 Expands Asia Pacific Presence and Signs Reseller Agreement with CSG
08/17/2015

Five9 Reveals How Agent Empowerment Drives Greater Customer Experience at CRM Evolution 2015
08/17/2015

DIOTEK to Participate in Speech Technology Exhibition SpeechTEK 2015 in New York City
08/17/2015

Speech Technology Magazine Awards Nexidia Ninth Consecutive Speech Industry Award
08/17/2015

Securus Expects Some Patents to be Invalidated in the Next 30 to 60 Days -- No Impact on Quality, Business Operations, or Scale Advantage of Securus' Industry Leading Patent Portfolio
08/14/2015

TMC Announces Winners of the 2015 CUSTOMER Magazine TMC Labs Innovation Award
08/14/2015

Nexidia and BlueCross BlueShield South Carolina to Present at SpeechTEK 2015
08/14/2015

Health Net Federal Services Earns Center of Excellence Certification from BenchmarkPortal
08/13/2015

[24]7® Becomes First to Offer Deep Neural Networks Technology in Enterprise IVR in Collaboration with Microsoft
08/13/2015

inContact Identified as Market Leader in Ovum Decision Matrix Report for Multichannel Contact Center Solutions
08/13/2015

Genesys Webinar Shares Best Practices for Smart Customer Service
08/13/2015

Do Brits Communicate Differently Than Italians? Mobile App drupe Tops Half a Million Users, Releases a Dialer and Shares Data Around Cultural Differences in Mobile Communication Habits
08/13/2015

Transbeam Named to Inc. 500|5000 Fastest Growing Companies
08/12/2015

RGA Acquires Elite Sales Processing, Inc.
08/12/2015

Birch Ranked by Inc. Magazine as one of the Fastest-Growing Private Companies in the Nation for the Sixth Time
08/12/2015

CoreMedia Partners with Perficient to Accelerate Omni-Channel Commerce
08/12/2015

Natural Language Processing (NLP) Market for Healthcare and Life Sciences Industry Worth 2.67 Billion USD by 2020
08/12/2015

Easy Solutions Opens New US Anti-Fraud Response Operation Center (ROCK)
08/12/2015

No Second Guessing As 9-1-1 Calls Instantly Mapped
08/12/2015

Connect for Health Colorado consolidates services under expanded CGI contract
08/12/2015

County Contact Center to Support More than One Million Residents with inContact Cloud Customer Service Solutions
08/12/2015

Monroe Capital Provides $42.5 Million Financing to Milestone Technologies, Inc.
08/12/2015

InMoment's Active Listening Wins People's Choice Stevie® Award in 2015 American Business AwardsSM
08/11/2015

PPL Electric Utilities Expands Online Services for Contractors, Electricians
08/11/2015

Spok Consulting Services Help Sentara Healthcare Make Communications and Collaboration More Efficient
08/11/2015

RT Group, First Iraqi 4G LTE Telecom, Selects PortaSwitch Procinctus To Power Its Nationwide Service Offering
08/11/2015

IntraNext's iGuard PCI Compliance Solution Receives 2015 Avaya DevConnect Innovation Award
08/11/2015

Hilton Introduces Digital Key, Further Enhancing Industry-Leading HHonors App
08/11/2015

Spoken Communications Closes $28.8 Million Series D Financing From Riverwood Capital And Ignition Partners
08/11/2015

Leapfrog Appoints Matt Kelley SVP, Consumer Journey
08/11/2015

H.I.G. Capital Announces Strategic Investment in Milestone Technologies
08/11/2015

STARTEK Reports Second Quarter 2015 Results
08/10/2015

51job, Inc. Reports Second Quarter 2015 Financial Results
08/10/2015

inContact Appoints New SVP and Chief Strategy Officer
08/10/2015

FusionStorm Embraces Collaboration in New San Francisco Headquarters
08/10/2015

Philippine call center now delivers multilingual solutions in 25 languages
08/07/2015

Global Business Process Outsourcing (BPO) Industry
08/06/2015

inContact Reports Second Quarter 2015 Financial Results
08/06/2015

GoDaddy Selects Jive Software To Connect And Engage Employees Worldwide
08/06/2015

linked2pay® Launches Bank Centric Payments™
08/06/2015

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