Contact Center Solutions Industry News

Seguros sin Barreras Contact Center Receives Gilberto Rincon Gallardo Award For Its Corporate Social Responsibility Policies
12/18/2014

TMC Announces Recipients of the 2015 CUSTOMER Product of the Year Award
12/18/2014

Interactive Intelligence Celebrates 20th Anniversary
12/18/2014

8x8 Issued New Conferencing and Meeting Patent by U.S. Patent and Trademark Office
12/18/2014

Research and Markets: 2014 North America Hosted/Cloud Contact Center Buyers Guide
12/17/2014

Ifbyphone's Winter 2014 Release Provides Call Analytics & Automation for Every Stage of the Customer Journey
12/17/2014

McKesson Specialty Health's Reimbursement, Access & Safety Services Solution Center Earns Sixth Consecutive Prestigious Center of Excellence Certification from BenchmarkPortal
12/17/2014

8x8 to Present at Investor Conferences in January
12/17/2014

McKesson Patient Relationship Solutions Launches LoyaltyScript@Retail to Support Pharmacy-Based Patient Savings and Improved Adherence
12/17/2014

BeneStream CEO: The Affordable Care Act in 2015 Profoundly Changes Health Care Offerings for Full-Time Employees
12/16/2014

Enghouse Interactive Earns Preferred Partner Status from NACR
12/16/2014

Wyplay Connects Frog Broadcast TV Set-Top-Boxes to the SIGFOX Internet of Things Network
12/16/2014

Interactive Intelligence Named a Top 10 Company to Work for in Indianapolis
12/16/2014

Interactions Closes Strategic Deal to Acquire AT&T Watson Speech Recognition and Natural Language Understanding Platform
12/16/2014

MAXIMUS Contact Center Operations in Georgia, Illinois, Indiana, Michigan and Vermont Achieve Recognition as Centers of Excellence
12/16/2014

SYC, a New York based product development firm, adds a 24/7 call center to its roster of supplementary client services.
12/15/2014

Vocalcom and Zendesk Join Forces to Enable PIXmania to Transform Customer Service
12/15/2014

Five9 to Host and Keynote at Contact Center Industry Events
12/12/2014

Research and Markets: 2014-2015 Cloud-Based Contact Center Infrastructure Market Report
12/11/2014

Research and Markets: 2014 Workforce Optimization (WFO) Mid-Year Market Share Report
12/11/2014

Eastern DataComm Receives Achievement in Exceeding 'World-Class' Customer Experience and Loyalty
12/11/2014

Frontier Communications Brings More Jobs to Connecticut, Adding to Bi-Lingual Customer Service
12/11/2014

Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
12/11/2014

Interactive Intelligence Honored Second Consecutive Year with Glassdoor Employees' Choice Award
12/10/2014

SPIRIT DSP: VideoMost 4.0 Software Server Enables 100-Point Interactive Video Conference
12/10/2014

Genesys Named Top Place To Work By Glassdoor for 2015
12/10/2014

Lavallette Police Department Chooses Spok to Enable Effective 9-1-1 Community Response
12/10/2014

Association of Fundraising Professionals Awards Interactive Intelligence 2014 Philanthropic Award
12/09/2014

Tadiran Telecom Launches Unified Communications Community in Partnership with TMC
12/09/2014

Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti's Workforce Management Solution
12/09/2014

Looking for Callback in the Cloud? Virtual Hold Technology Expands Contact Center Callback Options with New Cloud Partners and Offerings
12/09/2014

Online Testing of Worldwide Telephone Numbers Can Destroy Your Business.
12/09/2014

Firstsource Call Center in Colorado Springs to Hire 300 New Full-Time Positions
12/09/2014

HCL Partners with Washington Gas to Modernize Customer Service
12/09/2014

Yodlee Announces New Transaction Data Enrichment Service for Financial Data, Featuring Merchant and Geo Location Insights
12/09/2014

ISGN Enhances Tempo™ Default Servicing Platform
12/09/2014

HomeStreet Bank Implements TeleVoice's Screen Pop to Increase Efficiency
12/09/2014

Five9 to Host and Keynote at Contact Center Industry Events
12/09/2014

Two-in-Three Patients will Book Medical Appointments Online in Five Years, Accenture Forecasts
12/09/2014

LSU First Health Plan Renews with WebTPA through 2016
12/08/2014

Software Magazine Names Interactive Intelligence among Its 2014 Software 500 Ranking
12/04/2014

Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities
12/04/2014

Canon U.S.A. Celebrates End of 2014 with Top-Notch Industry Awards and Accolades
12/04/2014

Sam's Club Launches First Retail Travel App for On-The-Go Savings
12/04/2014

Allianz Life Promotes Erin Krawiecki to Assistant Vice President Customer Contact Center and Fulfillment, Enterprise Operations
12/03/2014

Volt Information Sciences, Inc. Sells Computer Systems Business to NewNet Communication Technologies, LLC
12/03/2014

Novus Expands Microsoft ® Lync ® Partner Portfolio, Builds Lync Services Business
12/03/2014

UCB Inc. Implements Cegedim Relationship Management Mobile Intelligence Cloud Platform, Enhancing Customer Engagement
12/02/2014

Swisscom elevates customer engagement with SAS® analysis of social media using text analytics
12/02/2014

Easy Solutions Adds A3Sec to Global Partner Program
12/02/2014

Tillster Announces Exclusive Partnership with Kahuna to Enhance Platform & Maximize Customer Engagement
12/02/2014

BlueConic Introduces Actionable Journey Insights
12/02/2014

Five9 Cloud Software Powers Contact Center Outsourcers Nationwide, Helping Them Deliver Exceptional Customer Experiences and Optimize Performance
12/02/2014

Information Security Provider FishNet Security Migrates Premises-Based Telephony and Contact Center Infrastructure at 30 Locations to 8x8's Cloud-Based Services in Less Than Four Weeks
12/02/2014

Five9 Study Uncovers Key Insights Into Contact Center Outsourcers' Strengths and Challenges, Spotlights the Value Cloud Solutions Bring to Outsourcers
12/02/2014

ABRA Extends Strategic Relationship with AudaExplore to Improve Claims Efficiency
12/02/2014

SpendSmart Networks to Focus on Mobile Loyalty Marketing Business; Company to Discontinue Prepaid Card Segment
12/02/2014

Thing5 Appoints Industry Leader Bob Post as President & CEO
12/02/2014

Spok Demonstrates Powerful Critical Test Results Management and Secure Texting Solutions at RSNA 2014
12/01/2014

First Tech Federal Credit Union Selects Alkami and CO-OP for Fully-Integrated Online and Mobile Banking Bill Payment Solution
12/01/2014

Vivify Health Secures Funding from Global Strategic Partners to Expand Use Cases for Remote Care
11/25/2014

Transera and Harris Poll Survey Reveals the American Consumer's Perspective on Big Data and the Customer Experience
11/25/2014

BeneStream Receives $1.5 Million in Financing from Ford Foundation to Expand Operations and Enroll More Low-Income Americans into Medicaid
11/24/2014

Thing5 Telephony Solution Selected by Enterprise Solution Providers, LLC for New Construction Hotel, The Marker Waterfront Resort Key West
11/24/2014

H.I.G. Capital Portfolio Company Comverge Merges with Constellation to Form New, Standalone Demand Response Company Called CPower
11/24/2014

TMC Now Accepting Applications for the 2015 MVP Quality Award
11/21/2014

Ozonetel Announces Zoho CRM Integration with CloudAgentTM
11/20/2014

Research and Markets: Analysis of the EMEA Hosted Contact Centre Services Market
11/20/2014

Turkcell Global Bilgi Recognized for World's Best Customer Service at ContactCenterWorld.com's Global Awards
11/20/2014

Research and Markets: 2014 North American Contact Center Systems Buyer's Guide
11/20/2014

Ciena and Avaya Team Up to Reduce Enterprise Network Complexity and Costs
11/20/2014

Voxbone to Support Orange Business Services to Extend Inbound Voice Services
11/20/2014

8x8 to Present at LD Micro Conference
11/20/2014

Five9 Receives Customer Experience Excellence Award for SoCoCare Social Media Platform
11/20/2014

Pitney Bowes MapInfo Pro 64 Bit Advances the Consumerization of Mapmaking
11/20/2014

Easy Solutions Unveils DMARC CompassTM
11/19/2014

Verint Forms Global Strategic Partnership with Unify
11/19/2014

Providence Health & Services Chooses NantHealth's clinical Operating System (cOS) and Omics Platform to Make Big Data for Personalized Medicine Available at the Clinic Level
11/19/2014

Vivint Employee Sets Guinness World Record for Highest Altitude Videogame Console Session
11/19/2014

Top Healthcare Executives to Meet to Improve Patient Access
11/19/2014

H&N Holdings LLC Acquires RLI and SRI
11/18/2014

Lieutenant Colonel Dean Sanders joins Prudential in El Paso
11/18/2014

New Remote Detailing Solution Expands Life Sciences' Multichannel Capabilities for Improved Customer Engagement
11/18/2014

Agero's Predictive Analytics Sets New Standards for Anticipating and Understanding Drivers Needs for Roadside Assistance
11/18/2014

Canon U.S.A. Earns Center of Excellence Certification by BenchmarkPortal
11/17/2014

The Surfrider Foundation Turns to Merkle Response Management Group for Donation Processing Services
11/17/2014

ServiceSource Names Christopher M. Carrington Chief Executive Officer
11/17/2014

City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework from KANA to Mobilize Citizen-Centric Government
11/17/2014

LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market
11/17/2014

StarTek, Inc. Reports Third Quarter 2014 Results
11/13/2014

Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence
11/13/2014

Grandstream IP Video Phones Receive 2014 INTERNET TELEPHONY Lync Pioneer Award
11/13/2014

Five9 Earns Spot on Esteemed San Francisco Business Times Fast 100 List
11/13/2014

The 2015 Top 50 Teleservices Agencies Ranking Application Now Open
11/12/2014

NewVoiceMedia partners with idio to transform sales and service performance
11/12/2014

Research and Markets: Global IVR System (Inbound & Outbound Services) Market 2014-2018 with Avaya, Cisco Systems, Convergys, Genesys International Dominating
11/12/2014

Noble Harmony v4 Offers Increased Functionality for Mobile Contact Center Manag
11/12/2014

TeleVoice and Black Knight Develop Solutions to Improve Lender, Servicer Clients' Efficiency
11/12/2014

IVR Technologies, Inc. Partners with TransferTo for International Mobile Top Up Services
11/12/2014

3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers
11/12/2014

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