Contact Center Solutions Industry News

Senior Director of Help Desk at Continuum Presenting at HDI 2015 Conference
03/27/2015

CloudQMS™ Simplifies Compliance with Innovative Quality Assurance Software Solutions
03/26/2015

Rapid Growth for Maestro Health™: Two Key Industry Leaders Join Executive Team and Charlotte Office Expands
03/26/2015

Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers and Expands Cloud Ecosystem
03/26/2015

Uptivity Named NACR Partner of the Year for 2015
03/26/2015

ScanSource Communications to Distribute Full Line of Mitel Communications Solutions
03/26/2015

ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of America
03/26/2015

Jack Henry & Associates Announces New General Manager Position
03/26/2015

No Need to Press Zero - NICE Makes Automated Phone Service Effortless with New IVR Journey Analytics
03/26/2015

ComEd Expands Opower Program to Give Customers Insights on Energy Use
03/25/2015

E-Clinical Trial Technologies - Global Strategic Business Report 2015-2020: Oracle Dominates the eClinical Trial Solutions Space
03/25/2015

TMC Announces the Recipients of the 2015 MVP Quality Award
03/25/2015

Kenworth Launches New Technology To Improve Vehicle Diagnostics and Productivity
03/25/2015

OpenSpan Taps into Local Universities to Recruit Top Technology Talent
03/25/2015

Innotrac Corporation Appoints New CEO Ramesh Srinivasan
03/25/2015

Spok to Demonstrate Emergency Response Solutions at Five Public Safety Conferences
03/25/2015

Send Word Now® Wins BCI North America's Continuity And Resilience Innovation 2015 Award
03/25/2015

Research and Markets: 2015 - 2016 Workforce Management Product and Market Report
03/25/2015

Five9 Powers Solar Companies, Enabling Increased Customer Acquisitions and Improved Service Capabilities Nationwide
03/25/2015

SHL Telemedicine Reports Fourth Quarter and Fiscal Year 2014 Financial Results
03/25/2015

inContact Prices Offering of $100 Million of Convertible Senior Notes due 2022
03/24/2015

ConnectedHealth Reveals Platform's Open Enrollment Activity and Trends
03/24/2015

Tillster Adds Mobile Self-Checkout to Service Offerings
03/24/2015

SATMAP and McKinsey Solutions announce partnership
03/24/2015

Sparkcentral Unveils Spring '15 Edition
03/24/2015

VMware, Box, Juniper, Five9 Tap Clari to Bring Predictive Analytics to Sales
03/24/2015

ICMI and LiveOps Research Shows Most Organizations Are Preventing Front Line from Delivering the Best Customer Experience Possible
03/24/2015

Senior Director of Help Desk at Continuum Presenting at HDI 2015 Conference
03/24/2015

Icontrol Makes Home Automation Easy and Cost-Effective for Independent Dealers with Introduction of Icontrol One
03/24/2015

2015 Brings New Enhancements for Global Connect's Communication Platform
03/24/2015

inContact Announces Proposed Offering of $100 Million of Convertible Senior Notes due 2022
03/23/2015

BCD and Zend Become Industry's Primary Resource for PHP-on-IBM i Development Through Expanded Partnership
03/23/2015

Asia-Pacific Unified Communications Market CY 2013 : Unified-Communications-as-a-Service and Mobility Solutions to be Key Market Drivers
03/23/2015

New Version of RelayAccount Helps Simplify Collection of Patient Payment
03/23/2015

SHL Telemedicine to acquire GPH Cordiva. Expected to generate additional revenues of euro 9 to euro 10 M with enhanced profitability
03/23/2015

HUB International Selects Workforce Management Solutions in the Kronos Cloud
03/23/2015

ShoreTel Awarded 5-Star Rating in CRN's 2015 Partner Program Guide
03/23/2015

Self-Service Isn't Enough for Demanding Shoppers-Contact Center Agents are Critical Lynchpin in the Customer Journey
03/23/2015

Accenture Adds SmartVideo Technology to its Life and Annuity Software to Help Insurance Carriers Improve Customer Experiences
03/23/2015

NICE and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance
03/23/2015

Birch Enhances Service Delivery Capabilities
03/23/2015

Tillster's President & Chief Executive Wins Women Driving Innovation in Payments Award
03/20/2015

Contract Tech Support Services Now Available Through Tech Ambience Call Center
03/20/2015

Research and Markets: Asia-Pacific Unified Communications Market CY 2013 with Historical Data and Forecasts for CY 2012 to CY 2020
03/19/2015

Avtex Acquires Digital Voice Systems, Inc.
03/19/2015

CallMiner Receives Best Practice Award for Performance Management Solution Implementation
03/19/2015

8x8 Announces Updated Apps Now Available on Salesforce AppExchange
03/19/2015

Travel and Hospitality Leader Selects inContact to Unify Customer Service Operations Across Multiple US Contact Centers
03/19/2015

Billtrust Celebrates Major Milestone Surpassing 1,000,000 Users of Their Billing and Payment Sites
03/19/2015

Ameyo Features in 'The Gartner CRM Vendor Guide, 2015' in the Contact Center Infrastructure and Asia-Pacific Region CRM Application Software Specialists Space
03/19/2015

AMEYO Features in 'The Gartner CRM Vendor Guide, 2015' in the Contact Center Infrastructure and Asia-Pacific Region CRM Application Software Specialists Space
03/19/2015

Rainmaker Systems Announces Major Rebranding Initiative
03/18/2015

Calpian Commerce Taps Conformance Technologies for PCI Compliance and TIN Matching
03/18/2015

ICMI Rolls Out New Content for 2015 Contact Center Expo and Conference
03/18/2015

US Call Center Launches Program for Pharma/Medical Industries to Boost Sales While Reducing Costs
03/18/2015

SaleCycle Announces New Launch of Industry's First and Only On-Site Remarketing Technology to Tackle Cart Abandonment
03/18/2015

SageNet Delivers Premier Cloud Offering to Nation's Largest Retailers and Enterprises with GENBAND Nuvia Platform
03/18/2015

Frost & Sullivan: Mobile Banking Is Emerging As The Next Preferred Channel
03/17/2015

Revolabs FLX UC 1500 Brings All-in-One Unified Communications to Large Conferencing Environments
03/17/2015

Premera Blue Cross Announces Cyberattack, Offers Protection For Affected Individuals
03/17/2015

LifeWise Announces Cyberattack, Offers Protection For Affected Individuals
03/17/2015

HeyWire Launches LiveText V2.0 for Salesforce with Easy, No-Cost Pilot Program for Text-Enabling Contact Centers
03/17/2015

PlumChoice: Cloud Application Success Requires Increased Support for Product Adoption and Ongoing Use
03/17/2015

8x8 Helps Midmarket and Enterprise Organizations Accelerate Their Migration to Cloud Communications With New 'Enterprise Suite' Package
03/17/2015

Florida's Health Benefits Center Announces Major Statewide, International Expansion
03/17/2015

PeroxyChem Leverages GENBAND's Nuvia Unified Communications as a Service (UCaaS) Platform for its Global Business Communications
03/17/2015

ShoreTel Chief Financial Officer to Participate in the Northland Capital Markets 2015 Growth Conference on March 18
03/17/2015

RGS Introduces RGS Education Chromebook Digital Learning Device Purpose Built for the Classroom
03/17/2015

HealthStream Closes Acquisition of HealthLine Systems
03/16/2015

Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services
03/16/2015

NACR Poised to Support Launch of Microsoft Skype for Business
03/16/2015

Altocloud Announces $2 Million Funding; Launches First-Ever Predictive Communications Solution to Optimize Online Sales
03/16/2015

Hybrid Cloud Market Worth $84.67 Billion by 2019
03/16/2015

Verizon Announces Next-Gen and Global Expansion of Cloud Unified Communications & Collaboration
03/16/2015

Pacific DataVision, Inc. Announces New Business Name: pdvWireless
03/16/2015

Genesys to Showcase Omnichannel Customer Journey Management at Enterprise Connect
03/16/2015

Bandwidth Selected by VanRan as Exclusive Provider of Voice Services
03/16/2015

Empirix To Validate Secure Voice Transactions In End-to-End Environments With New Capabilities for IMS, Enterprise and Contact Center Networks
03/16/2015

8x8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New 'Elite Touch' Professional Services Offering
03/16/2015

8x8 Engages with Intelisys as Platinum Level Partner
03/16/2015

AudioCodes Introduces Managed IP Phones Solution
03/16/2015

Retail Marketing Firm Selects inContact Solutions to Enhance National Contact Center Operations
03/16/2015

CafeX and Humanify Announce Partnership to Redefine Personalized Customer Engagement
03/16/2015

HeyWire LiveText Customer Texting Service Now Interoperable with Avaya IP Office Contact Center
03/16/2015

TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact Centers
03/16/2015

iQ media Launches Game Changing optiQ to Provide Deeper Insight into Consumer Behavior at SXSW
03/16/2015

Five9 to Exhibit at and Sponsor Telecommunications Industry Event, Enterprise Connect
03/16/2015

DCT Telecom Group Expands Customer Support Team
03/13/2015

inContact CFO Greg Ayers to Attend the Northland Capital Markets 2015 Growth Conference
03/12/2015

FIS Takes Top Honors at BPO Excellence Awards
03/12/2015

NEC to Showcase Solutions that Empower the Smart Enterprise at Enterprise Connect 2015
03/12/2015

Revolabs Now Shipping FLX(TM) UC 1000 VoIP Conference Phone Supporting IP and USB Connectivity
03/12/2015

Mount St. Louis Moonstone among First Ski Resorts with LED Lights
03/12/2015

Revolabs Now Shipping FLX™ UC 1000 for Bridging SIP and USB Calls in HD Audio
03/12/2015

XBiotech Launches Website and Call Center to Inform Cancer Patients about New Xilonix™ Therapy and Phase III Clinical Study
03/12/2015

Verint Scores Multiple Category Honors in 2015 CRM Magazine Service Awards Program
03/12/2015

Journal Communications Reports Fourth Quarter and Full Year 2014 Results
03/12/2015

Vocalabs' 2014 Survey Shows T-Mobile Has Highest Satisfaction with Customer Service Calls
03/12/2015

VIZIO Sales & Customer Service Team Wins 8 Stevie® Awards
03/12/2015

Level 3 Adds Collaboration Services to its Cloud Connect Ecosystem
03/12/2015

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