Contact Center Solutions Industry News

ServiceTitan® Expands SaaS Market for Field Services Industry
01/26/2015

BDNA Named as Finalist in 2015 Stevie® Awards for Sales & Customer Service
01/26/2015

Verint Announces Availability of Work Allocation Manager
01/26/2015

Five9 Presents and Attends Premiere Industry Events
01/26/2015

ICMI 2015 Global Contact Center Awards Recognize Global Call Center Visionaries
01/26/2015

ACI Worldwide Drives 30 Percent Increase in Customer Engagement by Revolutionizing the Bill Pay Experience
01/26/2015

Transforming the Citizen Experience - An Evolution Coming to Government
01/26/2015

LiveVox Enables AR Logix to Service Healthcare Providers with Robust Compliance Capabilities and a More Optimized Agent Workforce
01/26/2015

WiMacTel Completes Another Successful Transition Through Replacement Technology: TOPS to IP
01/26/2015

Spok Demonstrates Solutions for Improved Clinical Communications at Arab Health 2015
01/25/2015

Big Brothers Big Sisters of the Sun Coast and Comcast Launch Area's First Workplace Mentoring Program
01/23/2015

Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience
01/23/2015

8x8, Inc. Reports Third Quarter Fiscal 2015 Financial Results
01/22/2015

Black Box Corporation Receives Elite 2014 ShoreTel Circle of Excellence Award
01/22/2015

USA Digital Doubles Nationwide Network Footprint
01/22/2015

Global Cloud Communication Platform (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) Market - Forecast to 2019
01/22/2015

Humana Announces Sign-Up Saturday on January 24 - Offers Consumers Across the Nation Advice and Education
01/22/2015

GMC Software Technology and e-Signlive™ by Silanis Make Digital Business in Insurance a Reality with Partnership
01/22/2015

TicketZen announces partnership with PayByPhone, bringing TicketZen to PayByPhone supported cities
01/21/2015

BillMatrix Payments from Fiserv Enables Visa Card Payments for Con Edison Customers
01/21/2015

360 Mortgage Group Selects TeleVoice's IVR System to Offer Customers Easy Loan Access
01/21/2015

8x8 Eliminates the Gap between Telephony, UC and Contact Center Users across the Enterprise with Single Sign on and Shared Presence over a Common Cloud Communications Platform
01/21/2015

Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of the Year Award
01/21/2015

Thing5 Acquires Innflux, Expands Management of Networks to Include High Speed Internet Access for Hotels
01/20/2015

Presence Management Named Sales and Marketing Innovator of the Year Two Years in a Row by Ericsson-LG Enterprise
01/20/2015

Mesa, Arizona, Selects Accela Cloud Offering to Maximize Efficiency and Community Engagement
01/20/2015

Enghouse Interactive Releases Communications Center 8.1
01/20/2015

Easy Solutions Announces Record Results for 2014
01/20/2015

Conversocial Establishes Global Customer Advisory Board to Drive Social Customer Service Innovation
01/20/2015

8x8 Expands Global Cloud Communications Network to Support Multinational Enterprise Customers
01/20/2015

ACI Worldwide Partners with LD Systems to Deliver Flexible Kiosk Payment Solution
01/20/2015

Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions
01/20/2015

The Probe Group Selects Contact Centre Technology from Noble Systems
01/19/2015

WiMacTel Expands Texas Presence Through the Acquisition of Coin and Emergency Payphone Assets
01/19/2015

Interactive Intelligence to Announce Its 2014 Fourth-Quarter and Full Year Financial Results
01/16/2015

MaritzCX Receives Product of the Year Award
01/16/2015

Volt Information Sciences Reports Fiscal 2014 Results Reports Strong Improvement in Operating Results
01/15/2015

Enterprise Transformation Fuels 2014 Record Growth for OpenSpan
01/15/2015

The Enterprise Wireless Alliance and Pacific DataVision, Inc. File Joint Comments in 900 MHz Proceeding
01/15/2015

8x8 Achieves New Technology Milestone With Awarding of 100th U.S. Patent
01/15/2015

CI Announces Q4 and 2014 Milestones
01/15/2015

OpenMarket Adds Texting for Landlines and Toll-Free Numbers for Enterprises
01/14/2015

Gartner Places Convergys in the Leaders Quadrant for Fourth Year in a Row
01/14/2015

Interactive Intelligence to Host 'What's New for Contact Centers in 2015' Industry Web Event
01/14/2015

Fiserv Puts Control in the Hands of Cardholders With Mobile Card Management Application
01/14/2015

Research and Markets: Cloud Communication Platform Market by Solution and Service: Global Forecasts to 2019 - API, IVR System, UCC, webRTC, & VoIP
01/14/2015

Discovery Cube OC Set to Open Two New Traveling Exhibits This Weekend - January 17, 2015
01/13/2015

TransPerfect Sets Records in 2014
01/13/2015

CIO Review Selects Avtex for 20 Most Promising Contact Center Technology Solution Providers
01/13/2015

Noble Systems Receives 2015 Product of the Year from TMC's CUSTOMER Magazine® for Mobile Calling Analytics Solution
01/13/2015

Dell Lowers All-Flash Storage Cost Barrier with New Enterprise Class Dell Storage Arrays
01/13/2015

Cicero Discovery Named TMC's CUSTOMER Magazine's 2015 Product of the Year
01/13/2015

8x8 Appoints Puneet Arora as Senior Vice President of Global Sales
01/13/2015

Transera's Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row
01/13/2015

Delta Outsource Group, Inc. Enhances Compliance Solutions for 2015
01/13/2015

Feed the Children Selects Merkle Response Management Group to Support Donation Processing
01/13/2015

AAC Holdings, Inc. Plans for Growth with Lease Signing for New Headquarters
01/12/2015

Research and Markets: 2014-2015 Workforce Optimization Product and Market Report
01/12/2015

Self-Storage Marketplace SpareFoot Drives Product Roadmap with Trustpilot Reviews
01/12/2015

Gryphon Networks and CallMiner Partner to Bring Targeted Speech Analytics to Distributed Sales and Service Teams
01/12/2015

Citizens National Bank Achieves Customizable Core, Mobile Banking Technology through Partnership with CSI
01/12/2015

TMC Announces 2015 INTERNET TELEPHONY Product of the Year Award Winners
01/08/2015

Banner Health Improves Code Call Accuracy and Speed with Spok's Clinical Alerting Solution
01/08/2015

Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service
01/08/2015

LiveVox Receives 2015 CUSTOMER Product of the Year Award for its Robust Cloud Compliance Suite
01/07/2015

Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service
01/07/2015

Noble Systems Announces Key Sponsorship Affiliation with AA-ISP (American Association of Inside Sales Professionals)
01/07/2015

Avtex Receives 2015 CUSTOMER Magazine Product of the Year Award
01/06/2015

VPI Ranked #1 in Customer Assurance and #2 Overall in Ventana Research's 2015 Value Index for Workforce Optimization
01/06/2015

SugarCRM Scores 2015 CUSTOMER Magazine Product of the Year Award
01/06/2015

Conexant Introduces Smart Voice Pickup Software Algorithm for Headsets
01/06/2015

8x8 to Report Third Quarter Fiscal 2015 Earnings on January 22, 2015
01/06/2015

PlumChoice and InstallerNet Announce Connected Lifestyle Services that Drive IoT Device Sales, Adoption, Usage
01/05/2015

Hercules Technology Growth Capital Achieves ~$900.0 Million of New Origination Commitments for 2014 - A Historical Record Level
12/23/2014

Verint Secures Workforce Optimization Market Leader Position in New Research from DMG Consulting
12/23/2014

DMV Express Processes 1.5 Million Online Registrations
12/23/2014

Five9 TCPA Manual Touch Mode Solution Confirmed by CompliancePoint
12/22/2014

Seguros sin Barreras Contact Center Receives Gilberto Rincon Gallardo Award For Its Corporate Social Responsibility Policies
12/18/2014

TMC Announces Recipients of the 2015 CUSTOMER Product of the Year Award
12/18/2014

Interactive Intelligence Celebrates 20th Anniversary
12/18/2014

8x8 Issued New Conferencing and Meeting Patent by U.S. Patent and Trademark Office
12/18/2014

Research and Markets: 2014 North America Hosted/Cloud Contact Center Buyers Guide
12/17/2014

Ifbyphone's Winter 2014 Release Provides Call Analytics & Automation for Every Stage of the Customer Journey
12/17/2014

McKesson Specialty Health's Reimbursement, Access & Safety Services Solution Center Earns Sixth Consecutive Prestigious Center of Excellence Certification from BenchmarkPortal
12/17/2014

8x8 to Present at Investor Conferences in January
12/17/2014

McKesson Patient Relationship Solutions Launches LoyaltyScript@Retail to Support Pharmacy-Based Patient Savings and Improved Adherence
12/17/2014

BeneStream CEO: The Affordable Care Act in 2015 Profoundly Changes Health Care Offerings for Full-Time Employees
12/16/2014

Enghouse Interactive Earns Preferred Partner Status from NACR
12/16/2014

Wyplay Connects Frog Broadcast TV Set-Top-Boxes to the SIGFOX Internet of Things Network
12/16/2014

Interactive Intelligence Named a Top 10 Company to Work for in Indianapolis
12/16/2014

Interactions Closes Strategic Deal to Acquire AT&T Watson Speech Recognition and Natural Language Understanding Platform
12/16/2014

MAXIMUS Contact Center Operations in Georgia, Illinois, Indiana, Michigan and Vermont Achieve Recognition as Centers of Excellence
12/16/2014

SYC, a New York based product development firm, adds a 24/7 call center to its roster of supplementary client services.
12/15/2014

Vocalcom and Zendesk Join Forces to Enable PIXmania to Transform Customer Service
12/15/2014

Five9 to Host and Keynote at Contact Center Industry Events
12/12/2014

Research and Markets: 2014-2015 Cloud-Based Contact Center Infrastructure Market Report
12/11/2014

Research and Markets: 2014 Workforce Optimization (WFO) Mid-Year Market Share Report
12/11/2014

Eastern DataComm Receives Achievement in Exceeding 'World-Class' Customer Experience and Loyalty
12/11/2014

Frontier Communications Brings More Jobs to Connecticut, Adding to Bi-Lingual Customer Service
12/11/2014

Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
12/11/2014

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