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Contact Center Solutions Industry News

/Disregard Release: Genesys: Genesys Named a Leader in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure/
07/03/2015

Altitude Wins Best Mobile Customer Technology Project Award
07/02/2015

Natural Language Processing Market by Type (Rule-Based, Statistical, and Hybrid), Technologies (Recognition, IVR, OCR, Pattern & Image Recognition) - Worldwide Forecast to 2020
07/02/2015

ACCO Brands Streamlines Customer Experience With 8x8
07/01/2015

8x8 to Present at Needham Interconnect Conference on August 4
07/01/2015

Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference
07/01/2015

InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires
07/01/2015

Bluefin Welcomes Updated 'Merchant-Friendly' P2PE Standard
07/01/2015

ICF International Awarded $14 Million in Contracts by Pepco Holdings
06/30/2015

Vivify Now Delivers Provider-Led Remote Care Directly to Healthcare Consumers on Their Own Devices
06/30/2015

TEGNA invests in The Video Call Center, LLC
06/30/2015

Genesys Named a Leader in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure
06/30/2015

Global CRM Outsourcing Market 2015-2019 with Accenture, Capgemini, Genpact, IBM & Tata Consultancy Services Dominating
06/30/2015

Sitel Opens New Site and Brings More than 1,000 Jobs to Pompano Beach
06/30/2015

Merkle Response Management Group to Provide Save the Children with Donation Processing and Fulfillment Services Support
06/30/2015

8x8 to Report First Quarter Fiscal 2016 Earnings on July 22, 2015
06/30/2015

Growth Leads ChannelNet to Appoint New Vice President of Operations
06/30/2015

endpoint Announces Organizational Changes to Support IRT Growth
06/30/2015

Five9 Regional User Group Workshop Series Underscores the Influential Role Held by Contact Center Agents and Their Impact on the Bottom Line
06/30/2015

IBM Cloud Spurs Business Growth for Central and Eastern Europe Companies
06/29/2015

Avtex Wins Interactive Intelligence Chairman's Award
06/29/2015

HP WFO Software Awarded 2015 Speech Technology Excellence Award
06/29/2015

Direct Technology, Makers of ECaTS, Announces the Development of Power ECaTS
06/29/2015

CI Announces eONE, A Universal Voice Portal Platform
06/26/2015

SPS Names Thomas M. Praschak as President
06/26/2015

Research and Markets: 2015-2016 Speech and Text Analytics Market Report and Consulting Services
06/26/2015

HGS Wins 'Best Large Contact Center' and 'Best in Customer Service'
06/26/2015

XOOM Energy empowered by moving to iSolved
06/25/2015

Leading Cable Provider Selects the Five9 Cloud-based Contact Center Solution to Improve Customer Experience
06/25/2015

SEGGER emSSL V2 - The SSL/TLS Solution for Single-Chip Systems
06/25/2015

Interactions Awarded 2015 Speech Technology Excellence Award
06/25/2015

Lifesize Extreme Support Team and Executive Receive Gold Stevie Awards
06/25/2015

Analyst Firm Names Verint as Worldwide Leader in Workforce Optimization Market
06/25/2015

Telecom Consulting Group (TCG) to Resell iMeet® Portfolio to U.S. Businesses
06/25/2015

Collab Partners with Jacada to Power Agent Scripting Offering
06/25/2015

Research and Markets: Natural Language Processing Market by Type (Rule-Based, Statistical, and Hybrid), Technologies (Recognition, IVR, OCR, Pattern & Image Recognition) - Worldwide Forecast to 2020
06/25/2015

Salesforce Customer and Partner Momentum Accelerates in France, Creates Positive Impact on French Economy
06/25/2015

Global CRM Outsourcing Market 2015-2019
06/24/2015

Research and Markets: Contact Center Applications Market in India CY 2014
06/24/2015

AAA roadside assistance comes to Apple Watch
06/24/2015

Spok to Showcase Enhanced Portfolio of Emergency Response Solutions at NENA 2015
06/24/2015

Small Team Approach Delivers Big Savings for Major Healthcare Insurer
06/24/2015

EMV Card Distribution Does Not Equate to EMV Cardholder Awareness
06/24/2015

Lincoln Financial Group Earns Top Honors for Annuity and Life Customer Service Excellence
06/24/2015

Research and Markets: Global CRM Outsourcing Market 2015-2019 - Accenture, Capgemini, Genpact, IBM & Tata Consultancy Services Dominate the Market
06/24/2015

Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications
06/24/2015

Thinspace Partners with Large Global Design and Manufacturer
06/24/2015

Outsourcing Company in the Philippines Provides Free Consultation for Email & Back Office Services
06/23/2015

Administration Must Act Now to Address Failed Response to Data Breach, Union Says
06/23/2015

Dennis Schmidt Joins LiveOps to Enhance Global Operations
06/23/2015

International Business Process Outsourcer Expands Existing inContact Solution with Workforce Management in the Cloud
06/23/2015

Experian Data Breach Resolution policy paper provides insight into data breach legislation
06/23/2015

C-Suite Must Lead Customer Engagement The Economist Intelligence Unit Study Reveals
06/23/2015

Westpac Offers Next-Gen Portable Payment Devices & Full Terminal Management to Customers Leveraging Verifone Payment as a Service Platform
06/22/2015

pdvWireless Officially Launches DispatchPlus in Houston
06/22/2015

One Contact Center Launches Live Chat Support in the Philippines
06/22/2015

Offshore Call Center Services in Philippines Announces Free Consultations to Businesses
06/22/2015

Research and Markets: 2015 Contact Center Workforce Optimization Market Share Report
06/22/2015

Global Streaming Analytics Market by Verticals - Market Forecast & Analysis 2015 - 2020
06/22/2015

Five9 and Forrester Research Present Webinar on How Agent Productivity and Cloud-based Software Impact the Bottom Line of Contact Centers
06/22/2015

Rave Mobile Safety to Showcase Advanced Emergency Communication and Response Technology at NENA 2015
06/22/2015

Selected Third Year in A Row: Nexusguard Awarded Top Tier CSQS
06/22/2015

Research and Markets: Streaming Analytics Market by Verticals - Worldwide Market Forecast & Analysis (2015 - 2020)
06/22/2015

Bandwidth Hackathon Uncovers Creative Next Generation Voice & Messaging Apps
06/19/2015

Winners of the 2015 INTERNET TELEPHONY TMC Labs Innovation Award Announced
06/19/2015

BPO Straight Forward Has Achieved an Annual Revenue Growth Rate on Average of 40 Percent Year-Over-Year, Using Five9 Cloud Contact Center Software
06/18/2015

Jeff Palish joins Marketing Systems Group leadership team as Senior Vice President
06/18/2015

Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud
06/18/2015

TMC Announces Call for Entries for the 2015 Customer Experience Innovation Award
06/18/2015

8x8 Completes Acquisition of Quality Software Corporation
06/18/2015

Red Hat Honors Outstanding Achievements in Open Source with Ninth Annual Red Hat Innovation Awards
06/18/2015

Eastern Bank Taps Nuance Voice Biometrics to Innovate the Customer Experience; Becomes First in North America to Replace Security Questions with Voice Biometric Authentication
06/18/2015

Asia's Top ICT Firms Honored at the 2015 Frost & Sullivan Asia Pacific ICT Awards
06/18/2015

Research and Markets: Transforming Business Model and Maturing Mobility Ecosystems Leading to Higher Adoption of Unified Applications
06/17/2015

Revolabs Begins Shipping IP & USB Unified Communications Conference Phone with Extension Microphones
06/17/2015

SPS Selects Nectar as a Primary Ecosystem Partner for Skype for Business Monitoring and Management
06/17/2015

Native Detroiter Keegan-Michael Key Becomes the Brand Ambassador for New United Way Advertising Campaign
06/17/2015

NICE Again Named the Leading Contact Center Workforce Optimization Vendor
06/17/2015

CallMiner Increases Speed to Intelligence from Customer Interactions with Latest Software Release
06/17/2015

International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions
06/16/2015

Rx30 and GTCR Announce Strategic Equity Investment
06/16/2015

Citizens Bank Launches New Multi Year Borrowing Option for Student Loans
06/16/2015

GES Achieves Environmental Sustainability Certification
06/16/2015

Clarity Connect Now Supports Skype for Business 2015
06/16/2015

Bank of the West Receives 2015 Global Retail Banking Award for Best Mobile Banking Strategy
06/16/2015

AGC Networks, Inc. Launches AGCiVR - Cloud IVR Services
06/16/2015

Invoca Introduces New Call Intelligence Platform, Converts $5B in Sales for Customers
06/16/2015

Tolero Pharmaceuticals Presents Positive Preclinical Data on Hepcidin Inhibition for the Treatment of Anemia Associated with Chronic Disease
06/16/2015

Talkdesk Capitalizes on Surging Demand for Cloud-Based Call Center Solutions and Grows Revenue 10x Year-over-Year
06/16/2015

Sigma Payment Solutions Forms National Marketing Alliance With KISS Concepts Group
06/16/2015

LiveVox and Adreima Discuss Patient Contact Strategies to Service High Days Sales Outstanding
06/16/2015

Five9 Focuses on Latest Cloud Contact Center Software Trends at Call Center Week
06/16/2015

Goel Named President of Spok, Inc.
06/15/2015

Natural Language Processing Market Worth $13.4 Billion by 2020
06/15/2015

Saddletree Praises Nexidia for Extending its Leadership Position as the Best-of-Breed Speech Analytics Solution
06/15/2015

EPIC Launches Private Exchange Platform
06/15/2015

TRRIGR Puts an End to the Dreaded Laundry Day: New On-Demand Laundry App For iPhone and iPod touch Launches in NYC
06/15/2015

HeyWire Named a 2015 'Hot Vendor' by Aragon Research
06/15/2015

Five9 Focuses on Latest Cloud Contact Center Software Trends at Call Center Week
06/15/2015

North Shore-LIJ Patients to be Notified About Potential Data Breach
06/12/2015

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