Contact Center Solutions Industry News

Health Connexions™ Announces a Strategic Alliance with ICDNavigator to Provide a 'High-Tech/High-Touch' ICD-10 Solution
05/28/2015

R3 Continuum Adds New Call Center
05/28/2015

Catchpoint Systems Introduces the Catchpoint OnPrem Agent
05/28/2015

Easy Solutions Brings Home Silver, Bronze from Info Security Products' 2015 Global Excellence Awards
05/28/2015

Federal Aviation Administration Selects Spok's Enhanced 9-1-1 Solution for Facilities Across the U.S.
05/28/2015

8x8 Appoints Jared Smith-Mickelson as Vice President of Engineering
05/28/2015

Randstad Technologies' Technology Support Services Hits 5 Million Customers Served in 5 Years
05/28/2015

BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
05/27/2015

OutSystems Names 2015 Innovation Award Winners
05/27/2015

ShoreTel Experiences Continued Success with Government Customers
05/27/2015

Global Leader of Cloud Business Software Selects inContact's Cloud Contact Center Platform
05/27/2015

Event Alert: Kinaxis Customer to Present at SCM World Leaders Forum
05/27/2015

Newsbyte: BILT Mobile App Wins Appy Award
05/27/2015

Jacada Awarded Additional Visual IVR Technology Patent
05/27/2015

Recruitment Software Provider iCIMS Wins Silver Stevie® Award in 2015 Stevie Awards for Sales & Customer Service
05/27/2015

8x8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio
05/27/2015

Medallia Software Helps SAP to Gain Deeper Insights from Customers to Drive Improvements, Deliver Great Customer Experience
05/27/2015

The new STL Companion Application: improving independence for all our clients
05/26/2015

Global Network Management Software Market 2015-2019
05/26/2015

LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem
05/26/2015

8x8 to Present at Investor Conferences in June 2015
05/26/2015

Tadiran Telecom to Exhibit Aeonix UC&C Solution at CommunicAsia 2015 in Singapore
05/26/2015

Drishti-Soft Solutions was Mentioned in 'Honorable Mention' Section in 2015 Gartner Magic Quadrant for Contact Center Infrastructure
05/25/2015

GL Announces Bulk Call Generators for TDM, VoIP & Wireless Networks
05/25/2015

iQor Announces Career Fair for Contact Center Agents in North Charleston
05/22/2015

Insurers Struggle to Keep Pace with Customer Demand For Shopping and Self-Service Options on the Web
05/22/2015

Thing5 Acquires HTS Assets, Expanding Footprint in Full Service and Luxury Segments
05/21/2015

ID Watchdog Announces First Quarter 2015 Results
05/21/2015

LiveOps Supports Red Nose Day Telethon
05/21/2015

Sitel to Hire 275 at Albuquerque Customer Experience Center
05/21/2015

McKesson Specialty Health REMS Appraised at CMMI Level 2
05/21/2015

Kalispell Regional Healthcare Taps Spok for Major Call Center Solutions Project
05/21/2015

8x8, Inc. Reports Fourth Quarter and Full Year Fiscal 2015 Results
05/20/2015

Support.com Announces Nexus® Connect SDK to Embed Tech Support in Internet of Things (IoT) Applications
05/20/2015

Global and China Earphone Industry Report, 2013-2014
05/20/2015

S1 IT Solutions, a ConvergeOne company, Partners with Allegiant Air on Children's Wish for Wheels Program
05/20/2015

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide
05/20/2015

Smart Home Security Land Grab will Drive Security Monitoring Services into 15 Million More U.S. Homes by 2020, Finds ABI Research
05/20/2015

New Survey Finds Bed Bug Infestations Spike During Summer Months
05/20/2015

Five9 Introduces the Freedom Release, Simply Smart Cloud Contact Center Software That Empowers Agents to Increase Productivity and Elevate Performance
05/20/2015

Agent Review Launches To Educate Consumers About Complex Insurance Decisions, and Connect Them With Local Agents Based on Real Reviews
05/20/2015

Numerify Launches Expanded IT Business Analytics Suite at MIT Sloan CIO Symposium
05/20/2015

Clearlake Capital Backed ConvergeOne Acquires Sunturn
05/20/2015

Clearlake Capital Backed ConvergeOne Acquires Mountain States Networking
05/20/2015

inContact Announces First 2015 Release of Award-Winning Cloud Contact Center Software
05/19/2015

Softmart Expands Call Center Teams: Seeking Talent
05/19/2015

GTL's Landmark Patent Challenge Targets Securus Technologies' IP Portfolio
05/19/2015

Catholic Charities USA Taps Merkle Response Management Group to Manage Direct Mail Gift Processing and Donor Services Support
05/19/2015

Synthesio and Conversocial Announce Best-in-Class Partnership to Help Companies Listen To, And Engage With Their Social Customers
05/19/2015

Unify Unveils OpenScape First Response for NG9-1-1 to Improve Collaboration for Public Safety
05/19/2015

Renowned Unified Communications Provider, Arkadin, Relies on Voxbone to Support Growing Enterprise Conferencing Needs
05/19/2015

Industry Trailblazers Honoured at Frost & Sullivan's Best Practices Awards Banquet
05/19/2015

NACR Recognized as Launch Partner for Microsoft Skype for Business
05/18/2015

Sitel Brings 100 New Jobs to Andalusia
05/18/2015

OpenSpan Forges New Reseller Agreement with Comdata Group
05/18/2015

Health Benefits Center Insurance Brokerage Expands to Boca Raton, Plans to Add More Offices in Miami, Orlando and Tampa Bay
05/15/2015

FairPoint Communications Announces Workforce Restructuring
05/15/2015

Boomtown Spring 2015 Demo Day Unveils Nine New Startups
05/15/2015

Research and Markets: Global Biometrics Market Forecasts 2015-2024 - Unit Shipments and Revenue by Biometric Modality, Technology, Use Case & Industry Segment
05/14/2015

NEC Named Top Enterprise ACD (Automatic Call Distributor) Provider
05/14/2015

Rosetta Launches IBM-Powered Nexus Operating System To Enable Clients To Deliver More Engaging Brand Experiences
05/14/2015

Noble Systems Recognizes 'Innovations Award' Winners at SNUG 2015
05/14/2015

InMoment's Innovative Active Listening Continues Climb with Prestigious Industry Recognition
05/14/2015

Enterprise Wireless Alliance and pdvWireless Proposed Rules for Realignment of 900 MHz Spectrum Placed on Public Notice
05/14/2015

Clear Point Claims Partners with SPLICE Software to Improve Customer Satisfaction
05/14/2015

8x8 Awarded Top Spot in IHS Infonetics' Cloud Unified Communications Scorecard For Second Consecutive Year
05/14/2015

ShoreTel to Participate in Upcoming Investor Conferences
05/14/2015

Sigma Payment Solutions Integrates With Auto Master Systems DMS
05/14/2015

IntraNext to Demonstrate iGuard™ Call Center Solution at 2015 CNP Expo
05/14/2015

Comcast Celebrates Remodeled Headquarters in Downtown St. Paul
05/14/2015

Call Center Week Releases Exclusive Interview with Google
05/13/2015

PLUMgrid Virtual Network Infrastructure Now Integrated with Interactive Intelligence Communications as a Service Cloud Solution
05/13/2015

Pacific DataVision, Inc. Prices Public Offering of Common Stock
05/13/2015

8x8 Unveils First Cloud-Based Single-Platform Global Contact Center Solution
05/13/2015

2015 EMEA Hosted/Cloud Contact Center Buyers Guide
05/12/2015

Jim Lal Joins Eventus Solutions Group as Senior Vice President of Sales
05/12/2015

NICE Wins Two 2015 CRM Excellence Awards
05/12/2015

KONE to Enrich Customer Experience with Orange Business Services Contact Center Solutions
05/12/2015

STARTEK Reports First Quarter 2015 Results
05/11/2015

STARTEK to Acquire ACCENT Marketing Services for $16.0 Million
05/11/2015

51job, Inc. Reports First Quarter 2015 Financial Results
05/11/2015

Gartner's Cites Easy Solutions as a Representative Vendor in 2015 Online Fraud Protection Market Guide
05/11/2015

Sitel Brings 700 New Jobs to Lake City
05/11/2015

Underwriting Performance Analytics™ : A New InEdge Solution for Property & Casualty Underwriting Executives
05/11/2015

2015 ICMI Contact Center Expo & Conference Wraps Up After Record Breaking Show
05/08/2015

Verizon Invites Wilmington-Area Residents and Businesses to Recycle Unwanted Electronics on May 14
05/07/2015

Teradata Delivers World's Most Advanced Hybrid Row and Column Database
05/07/2015

Gartner Positions ShoreTel in the 'Leaders' Quadrant of the Magic Quadrant for Unified Communications for Midsize Enterprises, North America
05/07/2015

ShoreTel to Host Webinar to Introduce its New Common Platform, ShoreTel Connect, to the Financial Community on Thursday, May 14, 2015
05/07/2015

inContact Reports First Quarter 2015 Financial Results
05/07/2015

Scott+Scott, Attorneys at Law, LLP Announces Investigation of BioScrip, Inc.
05/07/2015

Spok Announces Availability of Notification Alerting on Apple Watch
05/07/2015

Tillster Partners with Gimbal to Provide Industry-Leading Mobile Location and Engagement Services for Restaurants Nationwide
05/07/2015

Sitel Hiring 200 New Agents in Omaha
05/07/2015

Baltimore County Implements Next-Generation 9-1-1 Infrastructure from Unify
05/07/2015

Medallia and Deloitte Launch Strategic Alliance to Provide Full Service Solution for Customer Experience Transformations
05/07/2015

NICE Launches Employee Engagement Manager for Greater Scheduling Agility and Employee Satisfaction
05/07/2015

NICE Introduces Next Generation of Desktop Activity Monitoring for Improved Scalability and Performance, Including in the Cloud
05/07/2015

Teleperformance Announces Approval of New Patent by United States Patent and Trademark Office
05/07/2015

IFS Updates Full Suite of Enterprise Service Management Products
05/06/2015

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