Contact Center Solutions Industry News

Spok Sets Date to Report Third Quarter Operating Results
10/23/2014

Turkcell Iletisim Hizmetleri : Third Quarter 2014 Results
10/23/2014

SubscriberWise to Congress, President Obama: 'My credit is messed up because they didn't have good credit…'
10/23/2014

Centile Telecom Applications announce the certification of Polycom's IP phones with its Istra SP platform
10/23/2014

NICE Named Leader in Customer Interaction Analytics by Ovum
10/23/2014

8x8, Inc. Reports Second Quarter Fiscal 2015 Financial Results; 29% Year-Over-Year Increase in Revenue
10/23/2014

8x8, Inc. Reports Second Quarter Fiscal 2015 Financial Results
10/22/2014

The Effect of WebRTC on the Unified Communications and Collaboration Market
10/22/2014

SAS(R) Visual Analytics' Path Analysis, Expanded Hadoop Support and High-Speed Data Loading Help Organizations See Better Results
10/22/2014

AltiGen Enhances Interoperability With Polycom
10/22/2014

KANA announces winners of the CONNECT 2014 Customer Awards; Several UK Organisations Awarded for Outstanding Deployment of Customer Service Solutions
10/22/2014

Research and Markets: Global Contact Center Market 2014-2018: Avaya, Alcatel-Lucent, Cisco Systems & Huawei Technologies Dominate the Market
10/22/2014

Emergence of RFID Technology Will Lead to Drastic Growth of Global ePedigree Software Market By 2018: TechNavio
10/21/2014

Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014

Pitney Bowes Advances Long-Term Growth Strategy in Europe
10/21/2014

Patton Opens SmartNode VoIP CPE to VoIP & UC Appliance Developers
10/21/2014

Aja Cannafacturing Appoints New President and CEO; Proceeds With Charge! Energy Divestiture Plan
10/21/2014

Ask a CFC, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014

Innovative Primary Care Provider ChenMed Deploys 8x8 HIPAA-Compliant Cloud Communications Solution at 36 Neighborhood Medical Centers
10/21/2014

KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
10/21/2014

Grandstream Launches Large Capacity Enterprise IP PBX
10/21/2014

Online IT Support Operation, Fast Fix 123, Uses Five9 Cloud Contact Center Solution to Drive Business
10/21/2014

LiveVox Inside Counsel, Industry Attorney and Compliance Expert Discuss Recent TCPA/CFPB Trends at FSCOR 2014
10/21/2014

Markets and Markets : Cloud Based Contact Center Market Projected to $10.9 Billion by 2019
10/20/2014

InMoment to Host Three Free Webinars This October
10/20/2014

Leading Hospitals Gather at Spok's Annual Conference to Share Best Practices in Critical Communications
10/20/2014

Five Wholesale VoIP Providers With Excellent VoIP Services, Ranked by Voip-Catalog.com
10/20/2014

Research and Markets: Customer Engagement in Government and Education in Europe and North America
10/20/2014

Sitel Hiring 200 at Lake City Contact Center
10/20/2014

PULSE Introduces Comprehensive Consulting Service for Financial Institutions
10/20/2014

Merkle Response Management Group Selected by the Muscular Dystrophy Association for Donation Processing
10/20/2014

Markets and Markets : Research Report on Natural Language Processing (NLP) Market worth $9,858.4 Million by 2018
10/20/2014

Bunchball Leaders and Fortune 2000 Customers Engage JiveWorld 2014 Attendees With Data-Driven Motivational Strategies
10/17/2014

ReportsnReports.com: Global Contact Center Market to Grow at 8.81% CAGR by 2018
10/17/2014

Severstal enhances its sales and marketing processes through joint project with BearingPoint
10/17/2014

Altivon Partners with TekVision for Contact Center Testing
10/16/2014

Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free
10/16/2014

OpenSpan Partners with Chile-based IT Austral
10/16/2014

Research and Markets: Customer Engagement in Healthcare in Europe and North America 2014-2016
10/16/2014

Keep It Real, Open, and in Real Time!
10/16/2014

Top Healthcare Executives to Meet to Improve Patient Access
10/15/2014

Research and Markets: Global and China Earphone Industry Report 2013-2014
10/15/2014

Avnet Opens CenterPoint Value-Added Services Center in Ohio
10/15/2014

Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions
10/15/2014

Global and China Earphone Industry Report 2013-2014
10/15/2014

8x8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial
10/15/2014

Marchex Launches Mobile Advertising Measurement and Click-to-Call Breakthrough; Real-Time Call DNA Reveals Customer Insights Without Recording Phone Calls
10/15/2014

IGATE Reports Sequential Revenue Growth of 3.5% and Year-on-Year of 10%
10/15/2014

Hear the Latest on 'Vicarious Liability' and Other Creditor-Focused Compliance Trends from Legal and Ops Experts
10/15/2014

Research and Markets: Customer Experience Management Market Outlook 2019 - VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics
10/15/2014

Customer Experience Management Market Outlook 2019 - VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics
10/15/2014

Teradici and CounterPath Introduce Unified Communications for PCoIP Zero Clients in VMware DaaS and VDI Deployments
10/15/2014

Acer Partners with Octon for BYOC Solutions in the Telecommunication Field
10/15/2014

NICE Teams Up with Customers and Industry Experts for Webinar Series Focusing on Enterprise Wide Operational Efficiency
10/15/2014

Dialogic Integrated Media Gateway Now Rated 'Avaya Compliant'
10/15/2014

Markets and Markets : Cloud Communication Platform Market worth $3234.9 Million by 2019
10/14/2014

Interactive Intelligence to Announce Third-Quarter 2014 Financial Results
10/14/2014

When Anti-Virus Software Is Not Enough: ACE Assembles Loss Mitigation Services, Gives Businesses Easy Access to Tools That Tackle Privacy and Cyber Risks
10/14/2014

UPDATE - Opower Announces Next Generation of Customer Engagement Platform, Opower 5.5: Flex
10/14/2014

Opower Announces Next Generation of Customer Engagement Platform, Opower 5.5: Flex
10/14/2014

MEDIA ALERT: Melissa Data Highlights Global Data Quality for Data-Driven Marketers at DMA2014
10/14/2014

CI Announces Q3 Milestones
10/14/2014

New White Paper from Yankee Group Addresses Opportunity to Improve Customer Service via Mobile
10/14/2014

Centile Telecom Applications Unveils the Major New Release of Unified Communications Platform ISTRA (V9)
10/14/2014

BUYINS.NET: Market Maker Surveillance Report. AAPL, CSCO, MSFT, PSID, SGLB, FITX, Highest Net Sell Volume and Negative Price Friction For Monday, October 13th 2014
10/14/2014

Teradici and CounterPath Introduce Unified Communications for PCoIP Zero Clients in VMware DaaS and VDI Deployments
10/14/2014

AVST Spotlights New Enterprise-Class UC Applications at BroadSoft Connections
10/13/2014

Five9 to Showcase Cloud Contact Center Software and Salesforce.com Integration at Dreamforce
10/13/2014

Selligent Marks US Launch at Direct Marketing Association's DMA2014 Conference & Exhibition
10/13/2014

InsideSales.com Adds NeuralView to Its Revolutionary Sales Acceleration Platform
10/13/2014

BUYINS.NET: Market Maker Surveillance Report. AAPL, CSCO, INTC, YHOO, MSFT, FB, Highest Net Sell Volume and Negative Price Friction For Friday, October 10th 2014
10/13/2014

U.S. Food and Drug Administration Approves Gilead's Harvoni® (Ledipasvir/Sofosbuvir), the First Once-Daily Single Tablet Regimen for the Treatment of Genotype 1 Chronic Hepatitis C
10/10/2014

BP Law Group Announces New Firm Managing Partner
10/10/2014

The Four Best Call Center Software Providers for 2014, Decided by Voip-Catalog.com
10/10/2014

CEO to Congresswoman Waters, Congressman Gibbs, Senator Schumer, and Every Concerned Lawmaker and Citizen: Police Have Confirmed SSN Fraud and Identified Another Child Victim
10/10/2014

NTT Group to Showcase Cloud Innovation and Industry Expertise at the World's Largest Vendor-Led Technology Gathering
10/10/2014

Medallia Selects Dell's Open Networking Solutions to Accelerate Growth and Simplify Network Management in a Software-Defined Era
10/10/2014

McKesson Patient Relationship Solutions Identifies New Insights into Medication Adherence from Latest Patient Research
10/09/2014

Notice of Appointments: Two New Directors Join Groupe Morneau's Sales Team
10/09/2014

PlumChoice and Parks Associates Present 'Closing the IoT Gap with Specialized Tech Support'
10/09/2014

Cellular One of Northeast Arizona Continues Partnership with IDI Billing Solutions
10/09/2014

BUYINS.NET: Market Maker Surveillance Report. BAC, AAPL, CSCO, INTC, FNMA, QQQ, Highest Net Buy Volume With Lowest Price Friction For Wednesday, October 8th 2014
10/09/2014

NewVoiceMedia Announces Gold Sponsorship of Dreamforce 2014; Dreamforce, the world's largest software event, empowers attendees to run their business from their phone and connect with customers in a whole new way
10/08/2014

TicketNetwork Hosts Job Fair for Call Center Associates
10/08/2014

Pindrop Security CEO to Moderate Panel on Enterprise Fraud at Leading Financial Services Conference
10/08/2014

8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office
10/08/2014

Allworx introduces new comprehensive data management tool
10/08/2014

InstallerNet Partners with Wilson Electronics to Give Customers Direct Access to a Nationwide Installation Program For Cellular Signal Boosters
10/08/2014

Transera Adds Call Center Management and Administration from within Salesforce™
10/08/2014

SmartHome Ventures and Crutchfield Announce Distribution Partnership
10/08/2014

BUYINS.NET: SE, EDS, CATM, GTLS, WWWW, ASPS Are Seasonally Ripe To Go Up In the Next Five Weeks
10/08/2014

Global Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Outlook 2019
10/08/2014

Medallia Selects Dell's Open Networking Solutions to Accelerate Growth and Simplify Network Management in a Software-Defined Era
10/08/2014

Education at Work Inc. Opens First On-Campus Call Center
10/07/2014

More Than Three Quarters of Former College Students Wish They Had a 'Do Over' for Their Student Loans and Were Unaware of Options to Restructure via Refinancing
10/07/2014

Genesys Unveils Next Generation User Experience
10/07/2014

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections
10/07/2014

Ontex Chooses Orange Business Services to Increase Group Integration and Collaboration
10/07/2014

The Interstate Companies Selects 3PEA's PaySign Prepaid Solution for Plasma Collection Centers
10/07/2014

Cognia Live Brings PCI Compliance into the Cloud Era
10/07/2014

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