Contact Center Solutions Industry News

eGain to acquire Exony to add contact center management and voice analytics
07/31/2014

For Customers, the Only Time is NOW - NICE Brings 100% Real Time to the Contact Center
07/31/2014

Spok Reports Second Quarter Operating Results; Board Declares Regular Quarterly Dividend
07/30/2014

OrderDynamics Cited as a Contender in Independent Research Firm's Report on Omnichannel Order Management
07/30/2014

Medican Enters into Letter of Intent to Restructure Its Proposed Acquisition of Canadian Medical Marijuana Business
07/30/2014

Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support
07/30/2014

eGain to Acquire Exony to Add Contact Center Management and Voice Analytics
07/30/2014

eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel
07/30/2014

NETSUITE ANNOUNCES NEW CUSTOMER WINS IN PET PRODUCTS INDUSTRY
07/30/2014

Sonus Networks Reports 2014 Second Quarter Results
07/30/2014

Pitney Bowes Announces Second Quarter 2014 Results
07/30/2014

Cisco Addresses Technology Transitions and Evolving Business Demands with Training and Education Solutions for the Enterprise Market
07/30/2014

CALIFORNIA ASSOCIATION OF REALTORS Deploys Interactive Intelligence IP Communications Software Suite
07/29/2014

Global CX Leaders Gather for InMoment's Fifth Annual Best Practices Conference - 'Customer Experience Elevated 2014'
07/29/2014

Transera's Newest Customer Engagement Analyzer to Advance How Contact Centers Analyze and Derive Insights From Customer Interaction Data
07/29/2014

Cisco Addresses Technology Transitions and Evolving Business Demands With Training and Education Solutions for the Enterprise Market
07/29/2014

Markets and Markets : Text Analytics Market worth $4.90 Billion by 2019
07/29/2014

Teleperformance: First-Half 2014 Results
07/28/2014

Rimhub Holdings, Inc. Acquires Systems Integration, Inc.
07/28/2014

Sitel Named a Top 10 Outsourcing Service Provider by ISG
07/28/2014

Selligent and 2organize Retail Success Featured at eTail East
07/28/2014

EdgeConneX(R) and TelNet Worldwide Partner to Launch Michigan's Newest State-of-the-Art Data Center
07/28/2014

Giggle Fiber Chooses GLDS' Best-of-Suite Billing and Provisioning Solutions to Power FTTH, VoIP and Internet Services
07/28/2014

ORC Turns to SpeechStorm for Phone-based IVR Survey Solution
07/28/2014

Spok Sets Date to Report Second Quarter Operating Results
07/24/2014

COLA Uses Interactive Intelligence IP Communications Software to Support Work-at-Home Staff During Temporary Office Closure
07/24/2014

8x8 Extends Partnership With Zendesk to Enhance Customer Experience Management With the Virtual Office Cloud Telephony Platform
07/24/2014

General Dynamics Reports Second-Quarter 2014 Results
07/24/2014

PLDT fiber expansion in Bohol to boost BPO and tourism industries
07/24/2014

QUORUM FEDERAL CREDIT UNION CHOOSES NETSUITE ONEWORLD TO SUPPORT BUSINESS GROWTH
07/24/2014

8x8 Reports First Quarter Financial Results - Fiscal 2015; 30% Year-over-Year Increase in Revenue; 94% Year-over-Year Increase in New Mid-Market and Channel Sales
07/24/2014

8x8, Inc. Reports First Quarter Fiscal 2015 Financial Results
07/23/2014

Turkcell Iletisim Hizmetleri A.S.: Second Quarter 2014 Results
07/23/2014

QuickPivot(TM) Wins MITX What's Next Award for Best Marketing Automation Solution
07/23/2014

The Best Call Center Software Providers for High Call Volume Businesses, Announced by Voxilla.com
07/23/2014

Frontier Communications Appoints Elena Kilpatrick Vice President and General Manager of Pennsylvania Operations
07/23/2014

MobileHelp® Receives Frost & Sullivan's 2014 North American Price Performance Value Leadership Award
07/23/2014

CI Announces Screen Pop Premium
07/23/2014

Prosodie-Capgemini Selects Voxbone to Drive International Growth of Its Odigo Contact Center Solution
07/23/2014

BroadConnect Telecom Introduces Enhanced Hosted PBX Solutions to make Business Communications More Economically Beneficial
07/23/2014

Arise Virtual Solutions Shrinks Application Recovery Times to Minutes with Actifio Sky for Branch Office Data Management
07/23/2014

Markets and Markets : Natural Language Processing (NLP) Market worth $9,858.4 Million by 2018
07/23/2014

Loway Switzerland Joins AstriCon 2014 Las Vegas as Sponsor
07/22/2014

Lincoln Financial Group Earns Top 25 Call Center Award for Customer Service
07/22/2014

Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus Attendees from 42 Countries
07/22/2014

Spok Directions User Group Grows to 300 Members, Celebrates One-Year Anniversary
07/22/2014

Agero, Inc. Ramps Up Hiring to Support Growing Roadside Assistance Service Business
07/22/2014

8x8 and No Jitter to Host Cloud Communications Security Webinar on July 30
07/22/2014

xMatters Appoints New Chief Financial Officer
07/22/2014

Easy Solutions Teams with Fundtech to Protect Against Wire Fraud
07/22/2014

CI Announces High Availability
07/22/2014

Rainmaker Systems Announces Capital Raise and New Strategic Focus
07/21/2014

RealPage and Zillow Form New Partnership
07/21/2014

Ingram Micro Adds New IBM Solution Demo Center
07/21/2014

GL Announces Enhanced Protocol Simulation and Conformance Test Tool
07/21/2014

Citizens Financial Group Announces $1.1 Million in Contributions to 68 Nonprofit Organizations Through the Citizens Helping Citizens Manage Money Initiative
07/18/2014

Fortinet's FortiADC Wins TMC's 2014 Communications Solutions Product of the Year Award
07/18/2014

Expansion of Worker and Transaction Transformation Projects Fuels OpenSpanQ2 2014 Growth
07/18/2014

RealPage Announces Preliminary Second Quarter 2014 Financial Results
07/17/2014

Expansion of Worker and Transaction Transformation Projects Fuels OpenSpan Q2 2014 Growth
07/17/2014

Industry Focuses on Telemarketing and Online Abuse in India at Two M3AAWG-Hosted Meetings
07/17/2014

Voxox Sets Company Record for Award Wins in First Half of 2014
07/17/2014

HSBC appoints Sam Roden as Liverpool Area Commercial Director
07/17/2014

Call Center Software Providers With High Customer Satisfaction, Announced by CheapestVoipCalls.net
07/16/2014

Citizens Financial Group Announces TruFit Good Citizen Scholarship Winners
07/16/2014

8x8 Names Ragh Sarathy Vice President of Finance
07/16/2014

Conversocial Continues Growth with New Funding and Hire of VP North America
07/16/2014

CI Announces Q2 Milestones
07/16/2014

IGATE Reports 10.1% increase in Revenues; 3.2% sequential
07/16/2014

Interactive Intelligence Announces Preliminary Second-Quarter 2014 Results
07/15/2014

Aspect Software Announces 2014 Channel Partners of the Year
07/15/2014

Noble Systems Receives 2014 Product of the Year Award for Patented TCPA Compliance Solutions
07/15/2014

Turkcell Announces Connected Car Platform for More Access to Information and Fun on the Go
07/14/2014

Lincoln Financial Group Earns Second Consecutive Center of Excellence Certification for Customer Service
07/10/2014

C Spire to launch next-generation home automation, security and monitoring services
07/10/2014

BidPal Wins Interactive Intelligence Customer Experience Makeover Contest: Contact Center Style
07/10/2014

Votacall Receives 2014 Cloud Computing Excellence Award
07/10/2014

NewVoiceMedia secures $50m funding to accelerate growth; Top technology investor TCV leads round
07/10/2014

COPC Inc. Announces Release 5.2 of the COPC VMO Standard
07/09/2014

Interactive Intelligence Chief Marketing Officer to Depart Company
07/09/2014

TMC Announces Call for Applications for the 2014 Customer Experience Innovation Award
07/09/2014

SpeechTEK 2014 Conference Agenda Will Reflect the Diversity of Speech Applications
07/09/2014

Jack in the Box® Recognizes InMoment for Outstanding Partnership
07/09/2014

dvsAnalytics Encore now rated 'Avaya Compliant'
07/09/2014

NewVoiceMedia secures $50m funding to accelerate growth; Top technology investor TCV leads round
07/09/2014

Interactive Northwest, Inc. INI AudioForms Now Rated 'Avaya Compliant'
07/09/2014

Mattersight Announces Avtex as New Channel Partner
07/08/2014

Smoking Vapor Set to Open Five Retail Locations Throughout Greater Phoenix
07/08/2014

UNICOM(R) Acquires Visual and Unified Communications Solutions Business Unit
07/08/2014

ITEXPO Miami Calls for Papers on the Latest Business Technology Strategies
07/08/2014

Sitel Executives Take Top Honors at ContactCenterWorld.com Top Ranking Performer Awards Americas
07/08/2014

Broadview Earns Top Honors for its Innovative Cloud Products and Outstanding Customer Service
07/08/2014

Sitel to Hire 215 New Employees at Saint John Customer Experience Centre
07/08/2014

USA Mobility Announces Name Change to Spok
07/08/2014

TransPerfect to Hire 150 Call Center Professionals
07/08/2014

ENR Top 500 Engineering and Architecture Firm Barge, Waggoner, Sumner, and Cannon Deploys 8x8 Cloud Unified Communications in 12 Sites Across 4 States
07/08/2014

Thing5 Names Chris Rockett as SVP of Global Sales
07/08/2014

McGraw Communications Establishes Point of Presence at 325 Hudson
07/08/2014

Five9 Wins 2014 CRM Excellence Award for Second Consecutive Year
07/07/2014

Ameyo boosts productivity of world's leading food manufacturers
07/04/2014

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