Contact Center Solutions Industry News

BUYINS.NET: Market Maker Surveillance Report. COG, CSCO, NRG, DCT, SLTD, FB, Highest Net Buy Volume With Lowest Price Friction For Monday, September 29th 2014
09/30/2014

PCTEL Hires Carolyn Dolezal as Vice President, Strategy and Chief Marketing Officer
09/29/2014

BCS Supports Online Trading Academy
09/29/2014

Oracle Unveils Latest Cloud Applications at Oracle OpenWorld
09/29/2014

Incepture Expands Partnership with Pitney Bowes
09/29/2014

Sitel Creates 200 New Jobs at Corning Customer Care Center
09/29/2014

Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software
09/29/2014

Jacada Receives 2014 Speech Technology Excellence Award
09/29/2014

Markets and Markets : Research Report on Cloud Based Contact Center Market Expected to Reach to $10.9 Billion by 2019
09/29/2014

The Best Business VoIP Providers of 2014, Ranked by MyRatePlan.com
09/26/2014

RGS Expands Education Portfolio with Wi-Fi Learning System for Windows
09/26/2014

Markets and Markets : Multichannel Analytics Market Projected to $9.89 Billion by 2019
09/26/2014

BUYINS.NET: Market Maker Surveillance Report. BAC, SIRI, AAPL, CSCO, INTC, MSFT, Highest Net Sell Volume and Negative Price Friction For Thursday, September 25th 2014
09/26/2014

Fiserv Only Vendor Ranked in Leader Category in IDC Financial Insights Report on Employee-Assisted Onboarding Software Solutions
09/25/2014

Medically Proven: Turkcell's M-Health Device Healthmeter Demonstrates Significant Health Benefits in Diabetes Study
09/25/2014

Five9 Cloud Contact Center Software Enables NexRep to Scale Agent Seat Count More than 350 Percent
09/25/2014

ACD Systems Announces Products That Eliminate the Need to Buy Expensive Photo Suites
09/25/2014

RGS Expands Education Portfolio with Wi-Fi Learning System for Windows
09/25/2014

Western & Southern Names Brodie President and Chief Marketing Officer Brodie to lead field sales operation
09/25/2014

Capgemini Global Report Reveals the Growing Importance of Digital Consumer Engagement but Casts Doubt over Role of Social Media in Shopper Journeys
09/25/2014

Pitney Bowes Helps Mailers Successfully Integrate Physical and Digital Communications at Graph Expo 14
09/24/2014

ACD/Labs Celebrates 20 Year Anniversary-From Modest Beginnings to a Global Cheminformatics Operation
09/24/2014

TMC Announces Recipients of the 2014 CUSTOMER Magazine TMC Labs Innovation Award
09/23/2014

Arise Virtual Solutions Partners with Tory Johnson and Women for Hire to Bring Work-from-Home Opportunities to Women
09/23/2014

Grant Victor Appoints Executive Vice President, Hires Director of Channel Management
09/23/2014

Toshiba Wins a 2014 INTERNET TELEPHONY Excellence Award for Its IPedge Business Telephone System
09/23/2014

Collection Advisor Magazine Names Interactive Intelligence Software among Its 2014 Top Collection and Dialer Solutions
09/23/2014

Canon U.S.A. Unveils New Line of Wireless, Cloud Connected Inkjet Printers for Small and Home Office Users
09/23/2014

iQor's Bethlehem Call Center Seeks 160 New Hires to Support Healthcare Client Growth
09/23/2014

U.S. Department of Defense Approves Spok's Public Safety Solutions
09/23/2014

Fay Servicing Selects TeleVoice's IVR Solutions to Enable Pay-By-Phone Capabilities for Borrowers
09/23/2014

CACI Awarded $212 Million Blanket Purchase Agreement to Provide Desktop Support Services to U.S. Department of Homeland Security
09/23/2014

Pitney Bowes Research Shows Half of Americans Plan to Shop Online Earlier for Holiday Gifts
09/23/2014

Taco John's® Partners with InMoment to Power Guest Feedback Program
09/23/2014

OpenSpan to Hold First Analytics and Automation Customer Forum
09/23/2014

Granada Corp Obtains PCI Certification Including Home Offices
09/23/2014

Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface
09/23/2014

Panviva and EPIC Connections Form Strategic Relationship for Cloud Contact Center
09/23/2014

Citi Launches Citi Mobile Challenge to Fuel Digital Innovation
09/22/2014

Sitel to Hire 100 New Associates at Las Vegas Facility
09/22/2014

Sitel to Add 125 Jobs at Oak Ridge Customer Experience Center
09/22/2014

NStyle Pampers Customers with Altitude Software
09/22/2014

NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist
09/22/2014

Black Box Expands Cloud Service Offerings; Bolsters Communications Portfolio with new Cisco Powered Services
09/22/2014

BUYINS.NET: Market Maker Surveillance Report. CMCSA, CSCO, ESRX, GGP, NVDA, TPH, Bearishly Biased Price Friction For Friday, September 19th 2014
09/22/2014

Howe to Congress: The Nation's Children Want Your Help; Child Protection Bill Urgently Needed to Protect Social Security Numbers of Babies and Minor Children
09/21/2014

Research and Markets: Adding Value and Managing Change in Today's Contact Center
09/19/2014

Infosys and Huawei Announce Global Partnership to Offer Cloud, Big Data and Communication Solutions
09/19/2014

Black Box Expands Cloud Service Offerings
09/19/2014

Twilio Unlocks MMS for Developers and Businesses
09/18/2014

Aspect Software's Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award
09/18/2014

Black Box Expands Cloud Service Offerings
09/18/2014

TalkTalk Reduces Call Center Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance
09/18/2014

GUTHY-RENKER SELECTS NETSUITE FOR GLOBAL TRANSFORMATION OF ORDER MANAGEMENT
09/18/2014

Research and Markets: Real-time Analytics: NOW Would Be Good
09/18/2014

Infor Announces Excellence in Action Award Winners at Inforum 2014
09/18/2014

Analytics for Everyone - With NICE Insight Amplifier, all Company Stakeholders Can Quickly and Easily Gain Insight from Customer Interactions
09/18/2014

BUYINS.NET: Market Maker Surveillance Report. NYNY, MOBI, EPIQ, YRCW, ROSG, HPJ, Winning Stocks With Lowest Price Friction For Wednesday, September 17th 2014
09/18/2014

Interactive Intelligence to Host 'How Moving Your Contact Center to the Cloud Eliminates Risk' Industry Web Event
09/17/2014

USA Digital Unveils FraudPro to Combat Telecom Fraud. Custom solutions to minimize a growing risk.
09/17/2014

Zendesk Expands Enterprise Reach with New Offerings for Large Organizations
09/17/2014

TMC Announces 2014 Channel Program Excellence Award Results
09/17/2014

Verint Receives 'Product of the Year' by Grupo Padrao in Brazil; Company Recognized for Excellence in Driving Superior Customer Engagement
09/17/2014

Infor Announces Excellence in Action Award Winners at Inforum 2014
09/17/2014

CounterPath Reports First Quarter Fiscal 2015 Financial Results
09/17/2014

CS Odessa Announces New Computer and Networks Solutions for ConceptDraw PRO
09/17/2014

Dell and IDV Solutions Team to Deliver Enterprise-Class Global Risk Visualization with Integrated Communications to Help Organizations Take Action and Mitigate Risk
09/17/2014

Research and Markets: Micro Market Monitor - Speech Analytics Market in North America 2013 - 2019
09/17/2014

Bank of Israel-The first in the new series of banknotes-the NIS 50 denomination-enters circulation today
09/17/2014

BUYINS.NET: Market Maker Surveillance Report. SIRI, MU, CSCO, INTC, QQQ, ZNGA, Highest Net Buy Volume With Lowest Price Friction For Tuesday, September 16th 2014
09/17/2014

The Progressive Group of Insurance Companies Slated to Hire Nearly 1,000 People by End of Year
09/16/2014

Pacific DataVision, Inc. Completes Equity Raise of $218 Million and Acquires Nationwide 900 MHz Licenses to Expand Its Business and Offer Two-way Radio Voice and Data Services
09/16/2014

New York Relay Service Celebrates 25 Years and Receives Title IV Public Service Award for People with Disabilities
09/16/2014

Citizens Financial Group Introduces Refinancing for Federal Student Loans
09/16/2014

CallTower Selects Voxbone to Connect its Cloud-Based Microsoft Lync 2013 Service to the PSTN Globally
09/16/2014

Bandwidth's App Platform Gives a Voice to QWASI's Mobile Customer Experience Technology
09/16/2014

8x8 Sends HIPAA Compliance Reminder to Healthcare Providers and Business Associates in Support of National Health IT Week
09/16/2014

Verint Receives 'Product of the Year' by Grupo Padrão in Brazil
09/16/2014

Pindrop Security to Reveal the Latest Scams and Strategies in the Call Center
09/16/2014

Transera Turns Contact Center Data Into Strategies for Business Optimization
09/16/2014

BUYINS.NET: Market Maker Surveillance Report. SIRI, MU, CSCO, INTC, BX, VMW, Bearishly Biased Price Friction For Monday, September 15th 2014
09/16/2014

hybris software to Boost Global B2B Commerce Capabilities for 3M; hybris Commerce Suite gives 3M the ability to scale its commerce capabilities to expanded global markets and new business opportunities
09/16/2014

Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market
09/16/2014

Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface
09/15/2014

Romania joins the Deutsche Telekom brand
09/15/2014

BICYCLE INDUSTRY INNOVATORS ACCELERATE WITH NETSUITE
09/15/2014

Horizon Healthcare Services, Inc. Uses ACI Worldwide's Bill Payment Solutions to Support Digital Usage Growth
09/15/2014

Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market
09/15/2014

Research and Markets: Global Call Centers (In-House & Outsourced) Market Business Report 2014-2020
09/15/2014

BUYINS.NET: WIT, IBB, EROC, MPX, SEP, TUZ Are Seasonally Ripe To Go Up In the Next Five Weeks
09/15/2014

BUYINS.NET: Market Maker Surveillance Report. PFE, QCOM, CSCO, MSFT, ORCL, AMD, Highest Net Sell Volume and Negative Price Friction For Friday, September 12th 2014
09/15/2014

Ex Steals from Mom and Child While Attempting to Defraud Operator; SubscriberWise: Child Exploitation, Identity Theft, SSN Fraud, and Pilfering of Cable by Deception
09/13/2014

Volt Information Sciences Reports Fiscal Third Quarter Results
09/12/2014

BUYINS.NET: Market Maker Surveillance Report. BAC, BK, AAPL, CSCO, MSFT, ENZR, Highest Net Buy Volume With Lowest Price Friction For Thursday, September 11th 2014
09/12/2014

BUYINS.NET: Market Maker Surveillance Report. KO, UN, AA, GFI, WWWW, OREX, Highest Net Sell Volume and Negative Price Friction For Thursday, September 11th 2014
09/12/2014

Quadrant Software Introduces Business i™ for IBM i Business Intelligence
09/11/2014

Morneau Shepell provides 1 in 3 CO-OP enrollees with Plan Administration Solutions and Support
09/11/2014

Mobility Sector Fuels iQor's Philippines Expansion in Dasmarinas, Cavite
09/11/2014

RBS Citizens Launches National Technology and Services Banking Group
09/11/2014

Youngevity International (YGYI) Invests in Capital Improvements at Global Headquarters; Youngevity Expands Operations, Production Capabilities and Shipping Capacity
09/11/2014

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