Contact Center Solutions Industry News

New Labor Contract Reached Between Frontier Communications and International Brotherhood of Electrical Workers Covering 1,000 Employees in Washington, Oregon, California and Nevada
08/20/2014

Connexion Point, a Leader in Contact Centers for Health Care, Ranks 86th on the Inc. 500 List as One of the Nation's Fastest Growing Companies
08/20/2014

Research and Markets: Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Technologies, Touch Points, Adoption Trends, Market Size & Forecasts 2014-2019
08/20/2014

JPMorgan Chase Foundation Approves $50,000 Grant for Education at Work
08/20/2014

Citizens Financial Group Will Send More Than 50,000 Children Back to School with New Backpacks Filled with School Supplies
08/20/2014

MWV introduces Avive®, a software-based pharmacy system with proven benefits across patient, payer and provider needs
08/20/2014

City of Hamilton Creates Unified Technology Environment With Infor
08/20/2014

Citrix Unveils New Version of Market Leading Third-Generation Unified Platform for Application and Desktop Virtualization
08/20/2014

Research and Markets: Customer Engagement in Communications in Europe and North America 2014-2016
08/19/2014

IndyCar Driver Ed Carpenter to Speak at Annual Interactive Intelligence Foundation Charity Event
08/19/2014

Mortech Adds New Dialer Support to Mortgage Lead Management Solution
08/19/2014

Komutel Multimedia Kontact Solution Now Rated 'Avaya Compliant'
08/19/2014

Avaya and T-Systems Expand Relationship to Deliver Contact Center as a Service to Businesses Across Europe
08/19/2014

Fortune 100 Global Services Company Selects Five9 to Power Its Contact Center
08/19/2014

[24]7 Makes IVR Integral to Digital Customer Engagement
08/18/2014

TITLE Boxing® to Enter Retail Space Following Robust Product Sales in Fitness Clubs
08/15/2014

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com
08/14/2014

NexTalk® Announces Deployment of Servers in Toronto, Enabling Comprehensive Communication Services for the Deaf and Hard of Hearing in Canada
08/14/2014

Arise Virtual Solutions Expansion Leads to 7,500 Flexible Work-From-Home Opportunities
08/14/2014

JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense
08/14/2014

Five9 to Share Social and Visual IVR Expertise at CRM Evolution 2014
08/14/2014

Lattice Announces Second Quarter 2014 Financial Results
08/14/2014

Markets and Markets : Customer Experience Management Market worth $8.39 Billion by 2019
08/14/2014

Markets and Markets : Text Analytics Market (Applications & Deployment Model) worth $4.90 Billion by 2019
08/14/2014

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families
08/13/2014

Speech Technology Magazine Presents Its 2014 Industry Awards at the SpeechTEK Conference
08/13/2014

New Study Finds Americans are Frustrated Being Tied Down for Customer Service Help, Would Prefer Text Messaging
08/13/2014

Web.com Selects Simplify Commerce as Their Payment Provider of Choice
08/13/2014

8x8 Issued Two New Communications Patents by the U.S. Patent and Trademark Office
08/13/2014

CorvisaCloud Hires James Noah as EVP of Sales
08/13/2014

Join LiveVox Counsel and Audit Experts for TCPA/ CFPB Chat
08/13/2014

StarTek, Inc. Reports Second Quarter 2014 Results
08/12/2014

Aspect Software Sets Date for Q2 2014 Earnings Conference Call
08/12/2014

X Train Holdings (OTCQB: XTRN) -- Elects Ron Batory to X Train Board of Directors
08/12/2014

Easy Solutions Delivers Record Second Quarter
08/12/2014

Terafina Launches Its Solution on Salesforce1 AppExchange, the World's Leading Business Apps Marketplace
08/12/2014

Interactive Intelligence to Host 'What Does it Take to Deliver a Superior Customer Experience?' Industry Web Event
08/12/2014

Apella Group helps Nutrisystem Achieve Lower Telecom Costs While Also Serving as a Trusted Technology Advisor
08/12/2014

Aspect Software Customer Dialog Direct Increases Agent Efficiency With Aspect Workforce Management
08/12/2014

Sitel to Hire 160 Customer Care Positions in Ocala
08/12/2014

ClickBank® Delivers Rapid Growth in Lifestyle Category
08/12/2014

TelNet Worldwide Partners With EdgeConneX(R) to Deliver Next Generation Data Center Solutions in Southeast Michigan
08/11/2014

LiveVox Receives the 2014 Communications Solutions Product of the Year Award for Its Leading Compliance Tools
08/11/2014

NCR Silver™ Provides Small Businesses Around-the-Clock Support with Domestic Call Center
08/11/2014

SecureKey's briidge.net Connect Service Upgraded, Now Able to Anchor Digital IDs in More than 3 Billion Consumer Devices for Strong Dynamic Authentication
08/11/2014

BroadConnect Provides Video Conferencing Solutions with Innovative Features for Business Collaboration
08/08/2014

StarTek, Inc. Sets Date to Announce Second Quarter 2014 Financial Results
08/07/2014

Research and Markets: 2013 World Contact Center Workforce Management Systems Market: Aspect, NICE-IEX, and Verint Systems Control 72% of the Total Market
08/07/2014

CallMiner Welcomes Steven G. Chambers to Board of Directors
08/07/2014

[24]7 Bringing Omnichannel Customer Experience to SpeechTEK 2014
08/07/2014

RJR Technology Reduces Call Back Time and Increases Conversion Rates with Five9
08/07/2014

PhotoMedex Reports Second Quarter Financial Results
08/07/2014

CyrusOne to House First-Ever Colocated 911-Dispatch Center
08/07/2014

KBank offers K-MONEY with 500-Baht minimum investment
08/07/2014

High-Five! Jellyvision's ALEX(R) Helps Adobe Reduce Tax Liability by $4.7 Million
08/06/2014

VOX Hires Expert to Run the VOX Training Institute
08/06/2014

8x8 Cloud Security, Contact Center and Unified Communications Experts to Speak ITEXPO
08/06/2014

Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms
08/06/2014

InMoment Deepens CX, Vertical Expertise with New Hires
08/06/2014

Vidyo Selected by IndusInd Bank for First 'Face-to-Face' Online Banking in India
08/06/2014

Rapt Media Raises $3.1M in Venture Funding, Introduces Video-Powered Marketing Automation With New Eloqua Integration
08/06/2014

Voltage SecureData z/Protect Provides Reliable, Standards-Based Protection of Sensitive Data on IBM Mainframes
08/06/2014

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi
08/06/2014

Endsleigh Insurance Services Adopts SessionCam Session Replay to Augment Customer Service and Satisfaction Initiatives
08/06/2014

Rosetta Stone Inc. Reports Second Quarter 2014 Results
08/05/2014

Comcast Offers up to Six Months of Complimentary Internet Service and Amnesty Program for Low-Income Families in Colorado and across the U.S.
08/05/2014

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families in New Mexico and across the U.S.
08/05/2014

Michigan Office of Child Support Deploys Genesys Solution to Leave No Families Behind
08/05/2014

Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application
08/05/2014

Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support
08/05/2014

PatientFocus Enters into Agreement with Medical Supply Company Verus Healthcare
08/05/2014

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi
08/05/2014

Vectren Corporation Reports Second Quarter 2014 Results; Updates Guidance
08/04/2014

Interactive Intelligence Reports Second-Quarter 2014 Financial Results
08/04/2014

Acxiom Announces First Quarter Results
08/04/2014

Mattersight Announces Adapt as New Channel Partner
08/04/2014

The IP-PBX Phone System Providers That Are Great for Offices, Announced by Voip-Catalog.com
08/04/2014

LiveOps Creates Software-Only Contact Center For Intuitive Solutions
08/04/2014

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families
08/04/2014

NetCracker to Discuss Revenue Opportunities through Tailored Customer Experience at CableLabs 2014
08/04/2014

Spok Offers 9-1-1 Call Centers Solutions to Address Next-Generation Initiatives
08/04/2014

Feature-rich Hosted PBX systems from BroadConnect Telecom to Elevate Business Communications
08/04/2014

Avtec's Expanded Logging Recorder Compatibility Testing Program Validates Integration for IP Dispatch Environments
08/04/2014

Markets and Markets : Cross-Platform and Mobile Advertising Market worth $76.57 Billion by 2018
08/04/2014

Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus Attendees from 42 Countries
08/04/2014

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center
08/01/2014

Access Calgary chooses GIRO's software to optimize demand-responsive transportation services
08/01/2014

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth across Small to Cloud-Scale Storage Networks
08/01/2014

Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation
07/31/2014

Oracle Buys TOA Technologies; Adds Leading Field Service SaaS to Oracle Service Cloud and Oracle ERP Cloud Solutions to Deliver Effective and Timely Home- and Facility-based Customer Service
07/31/2014

Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched; Jackson version of company's voice and mobile framework released with greater mobile functionality to improve mobile-to-contact center experience
07/31/2014

OSF Global Services and eSkill Deliver Groundbreaking Skills Testing Application
07/31/2014

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center
07/31/2014

Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award
07/31/2014

Cisco Broadens Storage Networking Portfolio to Address Massive Data Growth Across Small to Cloud-Scale Storage Networks
07/31/2014

Oracle Buys TOA Technologies
07/31/2014

Harte Hanks Reports Second Quarter Results
07/31/2014

Opus Research Finds IndoorAtlas Technology Demonstrates Consistent Accuracy Within Several Feet in a Major Retail Environment
07/31/2014

eGain to acquire Exony to add contact center management and voice analytics
07/31/2014

For Customers, the Only Time is NOW - NICE Brings 100% Real Time to the Contact Center
07/31/2014

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