[January 15, 2018] |
|
Brookstone to Transform the Employee Experience with Workforce Dimensions by Kronos
National Retail Federation's (NRF) Annual Convention & Expo -
Brookstone, a nationwide specialty chain retailer and developer of
innovative product lines will transform how it manages its workforce
with Workforce
Dimensions, the revolutionary new solution from Kronos
Incorporated. Deemed a game changer for Brookstone, Workforce
Dimensions is powered by the intelligent Kronos (News - Alert) D5 platform and offers a
breakthrough employee experience and unprecedented levels of operational
insights to help Brookstone better manage its workforce.
News Facts
-
Providing a single workforce management platform across all U.S. and
Puerto Rico locations, Brookstone is transforming its operations with
a successful omnichannel strategy spanning e-commerce, retail, and
wholesale business lines. The forward-thinking retailer is also
focusing on transforming the employee experience with Workforce
Dimensions in the following ways:
-
Machine learning algorithms embedded in the solution will better
forecast customer demand with up to a 25 percent improvement, helping
drive improved accuracy in the scheduling process.
-
A digital personal consultant for managers, Workforce Advisor, will
automate time-consuming and repetitive requests, unburdening managers
from routine administrative tasks, allowing them to focus on more
strategic projects.
-
Collaborative self-scheduling tools will empower Brookstone employees
with more say to select their preferred schedules and make it easier
to make changes and request time off, offering a more engaging
experience that simplifies work-life balance.
-
The first workforce management solution to incorporate a fully
responsive user interface and personalized experience, Workforce
Dimensions will provide the same engaging user experience across
phones, tablets, and desktops - allowing employees and managers
unprecedented control over how they want to consume information. This
is important for Brookstone as not every employee has an email and
Workforce Dimensions will allow employees and managers to communicate
with easy, one-touch access to information within the solution.
-
Workforce Dimensions will also offer Brookstone the opportunity to
focus on the productivity and engagement of its salaried workers.
Previously, salaried employee productivity and engagement were not
measured but with Workforce Dimensions' ability to allocate time
against projects, managers will have a better understanding of the
salaried workers' schedules, workload, and productivity.
-
In addition to employee engagement benefits, the embedded analytics in
Workforce Dimensions will be a major productivity driver for stores
and distribution centers alike. By offering in-the-moment access to
key performance metrics, the solution will help Brookstone understand
the effectiveness of workforce management processes and quickly and
clearly identify areas for improvement.
-
As with many retail operations, Brookstone's workforce increases 50-75
percent over the holiday season across stores, distribution centers,
and customer care centers. In stores, seasonal peaks are predictable
whereas in distribution centers, the peaksfluctuate based on website
and wholesale demand. With Workforce Dimensions, these varying data
feeds will be delivered into a unified platform, driving an efficient
and intelligent seasonal scheduling process across the board.
-
With proactive compliance, Workforce Dimensions will help Brookstone
manage compliance with local, state, federal, and other labor laws for
its entire workforce spread across different locations.
-
In addition to workforce management, Brookstone will also deploy
performance management, compensation management, and affordable care
act management modules within Workforce Dimensions.
-
Ultimately, by creating more employee engagement oriented processes
including schedules that give employees a say, automating routine
tasks for managers, and driving overall efficiency, Brookstone will
offer an unmatched employee experience with Workforce Dimensions.
Supporting Quotes
-
Susan McGrath, vice president, human resources, Brookstone
"Workforce
Dimensions is a game changer. The solution makes routine tasks
strategic so we can use it to enhance business outcomes. Most
importantly, by helping us manage the workforce intelligently, the
solution will enable us to engage the entire workforce like never
before. We also expect a significant return on investment. For
example, as soon as we implement Workforce Dimensions, we will remove
the need for multiple systems to manage the workforce and that is just
the beginning. The longer-term cost savings, productivity, and
employee benefits will be transformational."
-
Charlie DeWitt, vice president, business development, Kronos
"Brookstone
is one of those retailers that truly embrace innovation and transform
organizational initiatives the right way. We could not be more pleased
that such a visionary is among the early adopters of our next
generation workforce management solution. Workforce Dimensions was
built not only with our customers in mind but directly with their
assistance. Together, along with the help of industry leaders such as
Brookstone, we are excited to shape the future of workforce
management."
Supporting Resources
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180115005084/en/
[ Back To TMCnet.com's Homepage ]
|