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KONE Selects Salesforce Service Cloud Lightning to Elevate its Customer ServiceSAN FRANCISCO, Nov. 30, 2016 /PRNewswire/ -- Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced that KONE (HEL: KNEBV) — a global leader in the elevator and escalator industry — has selected Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for its customers worldwide. Used with its current deployment of Sales Cloud Lightning, Salesforce will become central to KONE's service workforce, enabling the company to set a new standard for customer experience, responsiveness and quality. KONE's equipment moves more than one billion users each day, with more than one million elevators and escalators in its service base. Currently, KONE uses a mix of custom-built and legacy technology solutions across its service operations in EMEA, Asia and Americas. The future benefits of the Salesforce Platform will give an improved all-round view of KONE's customers for people working in field operations and field service management. It will also significantly reduce the current complexity of interfaces and systems. With Service Cloud Lightning and Field Service Lightning, KONE will be able to connect and mobilize its entire service workforce with a single view of the customer. This includes KONE's customer service agents and dispatchers who work in its customer care centers, as well as its more than 20,000 field service technicians at customer sites who need the ability to access the latest customer information right from their mobile devices. In addition, service data coming from KONE's IoT connected equipment will be routed through Service Cloud Lightning so that its service workforce can respond to issues more quickly. KONE expects to connect its more than one million elevators and escalators over the next few years. As a result of bringing together its systems with the Salesforce Platform, KONE personnel will be able to drive benefits for customers including better service availability, improved equipment safety and eliability, and an improved understanding of customer needs. Comments on the News "Your brand is only as good as the service you provide, which is why service is quickly becoming the biggest differentiator for companies today," said Mike Milburn, GM & SVP of Service Cloud, Salesforce. "With Salesforce Lightning, KONE can connect its entire ecosystem to become smarter about its customers and provide a more holistic customer service experience -- from connected devices, to the call center, to the field." About KONE About Salesforce Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. This press release contains "forward-looking statements." All statements other than historical facts included in this press release, including, but not limited to, statements regarding the timing and the closing of the transaction, the financing for the transaction, the expected benefits of the transaction, prospective performance and future business plans, and any assumptions underlying any of the foregoing, are forward-looking statements. These statements are based on current expectations of future events. If underlying assumptions prove inaccurate or unknown, or unknown risks or uncertainties materialize, actual results could vary materially from the parties' expectations and projections. These forward-looking statements reflect Salesforce's expectations as of the date of this press release. Salesforce undertakes no obligation to update the information provided herein. Logo - http://photos.prnewswire.com/prnh/20130612/SF30598LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/kone-selects-salesforce-service-cloud-lightning-to-elevate-its-customer-service-300370276.html SOURCE Salesforce |