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Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High AdoptionLONDON, Feb. 2, 2016 /PRNewswire/ -- Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption Vertical Performance - IT and telecommunications, and BFSI continued to be the leading verticals and represented nearly??% of the total market in 2014 Vendor Performance - Avaya continues to be the leader in the Indian contact center applications market, with a share of % in 2014 - Verint captured % the overall revenue share for second place in 2014 - Enterprises demanded unified user interface for their contact center agents instead of accessing various applications on different interfaces, which might be difficult to manage Only a handful of vendors were successful in delivering a one-stop shop solutions, which proved to be a significant differentiator Horizontal Performance - Small contact centers (up to seats) generated % of revenue in 2014; medium-sized centers (?– seats) accounted for %; and large centers (more than seats) accounted for % Download the full report: https://www.reportbuyer.com/product/3073215/ About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers http://www.reportbuyer.com For more information: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/contact-center-applications-market-in-india-cy-2014--customer-experience-and-omnichannel-interaction-leading-to-high-adoption-300213989.html SOURCE ReportBuyer |