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The 2016 US Contact Center Decision-Maker's Guide - industry analysis & benchmarkingWith insights built on hard data, the 9th annual edition of "The US Contact Center Decision-Makers' Guide" is the largest and most comprehensive study of customer contact operations in the US. Covering omnichannel, gamification, mobile service, customer experience, technology, salaries, HR and strategy, this 400-page report is the primary source of real information about what is happening in the US's customer contact industry. You can receive it for free, along with the detailed "US Contact Center HR & Operational Benchmarking" report ($495 to non-participants). US-based contact centers with more than 10 agent positions may participate in the online, 100%-confidential research program. Findings will be made exclusively available to participants in Summer 2016. Completing the survey: To take part, please click (or copy and paste) this link to begin: http://fluidsurveys.com/s/USDMG2016/ If you have any questions, including seeing a copy of the questionnaire before completion, please email [email protected]. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |