TMCnet News

Fathom Voice Business Communications Product Suite Certified as HIPAA Compliant
[January 28, 2016]

Fathom Voice Business Communications Product Suite Certified as HIPAA Compliant


Fathom Voice, a leading provider of cloud based contact center software, today announced successful completion of the HIPAA compliancy process, which brings added security to the company's global communications platform. After months of risk assessment, hard work and dedication, the development and security teams at Fathom Voice have put procedures and protocols into place to establish the company as HIPAA compliant.

Fathom Voice has the unique ability to enhance the security of individual system components because the entire platform was designed and built from the ground up by its internal development team. Unlike competitors, Fathom Voice owns its own APIs, manages its own infrastructure, and doesn't rely on outsourced development resources. This has allowed the company to take the necessary steps to become HIPAA compliant as a way to provide the highest level of user protection.

"For months now, we have been heavily focused on building a secure, reliable product tailored to businesses who must be HIPAA compliant. To do this, we took a step back and looked at Fathm as a whole while completing a thorough risk assessment. We then designed a solid Business Continuity Plan to prepare us for the unexpected," said Jesse Kinser, Fathom Voice Security and Privacy Officer. "Our development and security teams worked together to analyze the product architecture to ensure that everything was designed to maximize confidentiality, integrity, and availability for our customers."



With the added layer of extra security, companies using Fathom Voice can be confident that they are utilizing the most secure platform available in the industry. The addition of security layers and features such as HIPAA compliancy are allowing Fathom Voice to quickly become an industry-leading global communications platform.

For more information, visit http://fathomvoice.com.


ABOUT FATHOM VOICE

Fathom Voice offers a cloud-based call center solution that enables customer service teams to improve customer interactions, increase agent efficiency and deliver an omni-channel customer experience. Fathom Voice hosts its own telephony infrastructure within its global cloud platform and boasts a 99.999% SLA for its thousands of customers. With Fathom Voice, companies can have a call center fully functioning in minutes with features such as skills-based routing, integrated SMS/MMS, visual IVR and robust reporting tools. In addition to substantial cost savings, Fathom Voice offers a robust suite of communication solutions for the entire company.


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