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Talkdesk Secures $21M in Series A Funding to Continue Rapid Growth and InnovationSAN FRANCISCO, Oct. 7, 2015 /PRNewswire/ -- Talkdesk, a cloud-based call center software provider growing 10x year-over-year, announced today a $6M extension round of the Series A with strategic investment led by Salesforce Ventures and participation from Talkdesk's existing investors, DFJ and Storm Ventures. Talkdesk will use these new funds to expand its engineering, product and sales teams. With this latest round of funding added to the Series A, Talkdesk has raised a total of $21M in this round. Talkdesk has developed a cloud-based call center software solution that offers an entirely new alternative to a market dominated by decades-old technology—enabling nimble companies to deploy a robust call center software solution in minutes. Over the last twelve months, Talkdesk has seen tremendous growth. The company has increased its revenue 10x year-over-year and is continually adding to its impressive roster of customers including Box, Anki, DoorDash, Whistle, Audibene and Edmunds.com. With more than 100 employees, Talkdesk recently moved its headquarters to a 14,000 square foot office in San Francisco's SOMA and has expanded its office in Lisbon, Portugal. Talkdesk's momentum is fueled by a wholesale shift from on-premise applications to the cloud and a resurgence in customer-centric call centers—the result of rising consumer expectations for immediate service. Talkdesk and Salesforce Integration "As our largest integration partner and a leader in SaaS, we see a lot of synergies between Talkdesk and Salesforce. We are excited that Salesforce Ventures has made a strategic investment in Talkdesk and are looking forward to working together to help deliver our vision for a more progressive call center software solution," said Talkdesk Cofounder and CEO, Tiago Paiva. "We are seeing incredible demad for our unique cloud-based call center software solution around the world and continue to innovate our product in our drive to transform the stagnant $20B call center software market." One of Talkdesk's most significant innovations is deep integrations with CRM tools. Talkdesk offers two ways to integrate with Salesforce. Customers using the Talkdesk application can integrate it with Salesforce with one click, and then all Salesforce contacts, opportunities, cases, etc. will synchronize with Talkdesk. Agents can then create opportunities, cases, events, tasks and more in Salesforce from the Talkdesk interface. With the Talkdesk CTI Integration within Salesforce, teams can benefit from robust call center software functionality, directly from the Salesforce interface. This functionality helps teams streamline workflow, optimize productivity and enhance agent capabilities. "At Chloe + Isabel, we chose Talkdesk as a solution for both sales and support" said Chad Boonsupa, Sr. Director of Customer Experience at Chloe and Isabel, a leading online fashion and jewelry brand. "Talkdesk's CTI and deep integration with Salesforce will enable us to provide a great customer experience which results in higher customer satisfaction while streamlining the agent experience across our enterprise. The intuitive platform and easy setup process were big factors in our choosing Talkdesk over competitors." About Talkdesk Salesforce Ventures Contact Info
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/talkdesk-secures-21m-in-series-a-funding-to-continue-rapid-growth-and-innovation-300155818.html SOURCE Talkdesk |