TMCnet News
Ivan Kotzev Joins NelsonHall to Further Enhance CMS Research TeamNelsonHall, the leading global BPS and ITS analyst firm, is delighted to welcome Ivan Kotzev, who joins our Customer Management Services (CMS) analyst team. He will be jointly responsible for CMS research and client support globally, assisting buy-side clients to make highly informed CMS sourcing decisions, and vendor clients to understand CMS buyer requirements and hone their go-to-market strategies. Ivan will focus on CMS delivery and transformation, including analytics, social media, omni-channel integration, and multi-process CMS. He is currently working on an industry-leading analysis of opportunities and vendor capability in CMS. Ivan brings several years of operational and project management experience in customer service and contact centers in the telco and travel industries. His prior roles include Customer Service Operations Manager for a traditional telco, Process Improvement Manager for a BPO contact center, and Launch Consultant for a telesales operation in the online markets space.
John Willmott, NelsonHall's CEO, said "Ivan brings an impressive mix of skills that will further enhance our CMS research capability, including significant industry experience as a CMS practitioner as well as key business and communications skills. He joins NelsonHall at an exciting time in our development, as we continue to grow our global BPS and ITS analyst teams." About NelsonHall: NelsonHall is the leading global BPS and ITS research & analysis firm. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of "Speed-to-Source (News - Alert)" tools (NEAT), that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions, in BPS and ITS evaluations.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150930006022/en/ |
