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TeleTech Achieves Leader Position in Everest Group's PEAK MatrixTM for Contact Center Outsourcing Service ProvidersDENVER, Sept. 24, 2015 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK MatrixTM Assessment 2015. The Everest Group PEAK Matrix report examined the global CCO service provider landscape and its impact on the CCO market. It focused on service provider positioning in the CCO market, changing market dynamics, and assessment of service provider delivery capabilities. Everest Group has estimated that the global CCO market grew at approximately 5 percent in 2014 to reach US$70-$75 billion. TeleTech was positioned as a Leader in the report because of its high market success and substantial capabilities within the assessment dimensions. The report cited TeleTech as having an established presence across most major geographies and a well-distributed presence across industries with the company being among the top-five players in the healthcare space. Everest Group also highlighted TeleTech's significant investments to expand its global footprint over the last few years by opening six new centers and acquiring three more in 2014, taking its count of global offices to 59. "We are proud to be recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix," said Keith Gallacher, EVP of Global Markets and Industries, TeleTech. "TeleTech is committed to helping companies transform into customer experience leaders and keep pace with the rapidly changing industry landscape. The Everest Group rating demonstrates that our integrated engagement platform is delivering results for our global clients across many industries and throughout the customer lifecycle." Read more about the Everest Group's PEAK Matrix for Contact Center Outsourcing: https://research.everestgrp.com/Product/EGR-2015-1-R-1541/Contact-Center-Outsourcing-CCO-Service-Provider-Landscape-with ABOUT TELETECH
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teletech-achieves-leader-position-in-everest-groups-peak-matrixtm-for-contact-center-outsourcing-service-providers-300148654.html SOURCE TeleTech Holdings, Inc. |