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Genesys Webinar Shares Best Practices for Smart Customer ServiceGenesys (News - Alert) (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the best practice web event titled, "Moving Beyond Queue-Based Routing for Smart Customer Service." The August 19 webinar will feature Genesys customer experience experts Chris Horne, senior manager of product marketing, and Charles Godfrey, senior principal business consultant, sharing best practices for delivering smart customer service using a data-driven approach that can be measured, optimized and personalized. This approach is the future of contact center routing, which enables new levels of personalization tailored to specific customer needs. Attendees can expect to gain valuable insights from Genesys about how market leading CX brands are using a smart customer service approach to deliver the following business outcomes:
About Genesys Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter (News - Alert): @Genesys.
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