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inContact Appoints New SVP and Chief Strategy OfficerSALT LAKE CITY, Aug. 10, 2015 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer. In this newly created role, Shrivastava will be responsible for company strategy, leadership of the inContact partner product ecosystem, business development and product management.  Shrivastava is an experienced executive with nearly 20 years of comprehensive business expertise in products, marketing, alliances, partnerships and management, most recently with Rackspace. During his time there, he was responsible for developing and delivering go-to-market strategy, positioning, messaging and execution for Rackspace Product, Solutions and Services portfolio for the $1.8 billion business. He led the company repositioning as the No. 1 Managed Cloud leader and created differentiation in the crowded Infrastructure-as-a-Service (IaaS) industry. "Joining inContact comes at a great time in my career," said Rajeev Shrivastava, Chief Strategy Officer at inContact. "With my deep experience in both the cloud and the contact center industries, I recognize the great opportunity with inContact who is leading the Cloud Contact Center as a Service (CCaaS) market. I wanted to be part of that winning team." Shrivastava also brings deep experience in the contact center industry. He has held executive level roles with P&L responsibilities at Satmetrix, SupportSoft, BeVocal, Siebel, VirtualSoft, GT Associates and HCL. He has helped both venture-backed companies and public companies accelerate revenue growth and increase profitability. Rajeev holds an MBA from the Wharton School of Business and a BS in engineering from Delhi College of Engineering. "We are excited to expand our deep and talented executive team with the addition of Rajeev Shrivastava," noted Paul Jarman, CEO at inContact. "Rajeev brings a strong track record of success in the cloud software marketplace with his proven leadership to create and implement innovative corporate strategies and successful technology solutions. inContact is well positioned to be the complete contact center solution for companies of all sizes who are looking to the cloud to achieve their customer service goals." Additional Information
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