TMCnet News
Fonality Wins 2015 CUSTOMER Contact Center Technology AwardPLANO, Texas, July 27, 2015 /PRNewswire/ -- Fonality's business phone and unified communications (UC) solutions continue to gain recognition. TMC recently named the company a 2015 CUSTOMER Contact Center Technology Award winner, an honor presented by CUSTOMER magazine. "Customer service is no longer just about having a voicemail answer when you're away from your desk and getting back to people promptly. At Fonality, we believe every company deserves the kind of high-quality customer service technology the big call centers have at their fingertips," said Jeff Valentine, chief marketing officer at Fonality. "We're delighted to see Fonality's 'contact center for all' philosophy rewarded with a 2015 CUSTOMER Contact Center Technology Award." The tenth-annual Contact Center Technology Award honors vendors and technologies that embrace technology as a key tool for customer service excellence. For more information about the award and its sponsors,read the TMCnet announcement here. Fonality Builds 5 Key Contact Center Capabilities into its UC Software Call Center Agent License Adds 8 Advanced Features Check out how TouchPoint Contact Centers, Inc. implemented Fonality's solution for huge savings, increased reliability and added features in their recent case study here. CONTACT: Ellen Stallcup, 972-850-5866, [email protected] Logo - http://photos.prnewswire.com/prnh/20150722/240319LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/fonality-wins-2015-customer-contact-center-technology-award-300119162.html SOURCE Fonality |