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Global Health Services Company Leaves Behind Outdated Premise Contact Center System for Unified Cloud Solution from inContactSALT LAKE CITY, April 20, 2015 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces an international health services company selected inContact to support its 200-agent workforce for both inbound and outbound customer service across multiple contact center locations. inContact will implement its core contact center platform, featuring an integrated Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) system, to support the customer's growing volume of inbound patient calls. The intuitive IVR engine offers patients a variety of self-service options with the ability to easily connect with the ideal agent when needed. The multi-channel ACD provides support for all inbound customer service interactions including voice, email, chat, text-messaging and as well as the routing of cases from and data integration with the company's existing Salesforce system. In addition, facing a growing need to proactively contact current and prospective patients, the company selected inContact's award-winning "With mounting pressures to reduce costs in the health industry, providers are looking for new ways to provide high quality care more efficiently," noted Paul Jarman, CEO at inContact. "inContact helps healthcare providers drive powerful service efficiencies while enabling them to deliver a more compelling and satisfying patient experience." The complete solution from inContact will include network connectivity as well as powerful management tools to improve efficiency and effectiveness. This includes the inView Performance Dashboard providing insight and analysis into key metrics to continually improve and fine-tune operations. Additional Information
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/global-health-services-company-leaves-behind-outdated-premise-contact-center-system-for-unified-cloud-solution-from-incontact-300068157.html SOURCE inContact |