[April 14, 2015] |
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Agero, Inc. Wins 2015 Gold MVP Quality Award
Agero,
Inc., a leading provider of vehicle and driver safety, security and
information services, has been named winner of the 2015 Gold MVP Quality
Award from TMC's (News - Alert) CUSTOMER Magazine. The annual award is bestowed
on participants in the contact center industry for their consistent,
unparalleled demonstration of and commitment to quality, excellence and
the highest ethical standards over the past twelve months. This is the 15th
year that Agero has been recognized by clients and industry experts as
an elite leader in this field by having one of the most accomplished
programs in the contact center industry.
Tweet This: .@TMCcustomer recognizes @AgeroNews as
winner of the 2015 Gold MVP Quality Award for excellence
in #customer service: http://bit.ly/1OsDQ1u
"We are honored to once again be recognized with an MVP Quality Award,
which reflects our commitment to providing the highest level of service
to our customers," said Dave Ferrick, CEO at Agero. "Providing a
positive experience to drivers during a stressful situation is critical
for our clients in the automotive and insurance industries as they look
to build long-lasting brand loyalty with their customers. This industry
recognition inspires our team to continue investing in our people,
technology and facilities so that we always find new ways to deliver the
best level of roadside assistance that will increase customer
satisfaction."
"Good customer service is more than just answering a phone call; it is
about responding to a motorist's plea for help in a calm and efficient
manner during a situation that is typically traumatic or aggravating for
the driver," said Robert Camacho, VP of contact center operations at
Ageo. "Agero has been successful at this by building a world-class team
of contact center operators dedicated to delivering superlative customer
service with the help of mobile, cloud and big data technologies."
"Agero has demonstrated excellence in their ability to build a feeling
of community while providing superior customer service," said Rich
Tehrani, CEO, TMC. "The editors of CUSTOMER magazine have
determined that Agero has demonstrated a true commitment to high ethical
standards, stringent policies and challenging goals."
Award recipients were evaluated by the editors of CUSTOMER and
represent the leading innovators in the contact center industry. Each
winning company presented case study evidence to support their
commitment to quality. A full list of MVP Quality Award winners was
published in the March 2015 issue of CUSTOMER magazine as well as online.
About Agero With over 40 years of experience, Agero is a
leading provider of vehicle and driver safety, security and information
services, including roadside assistance, consumer affairs and claims
management services. The company protects over 75 million vehicle owners
in partnership with leading automobile manufacturers, insurance carriers
and others. Managing a nationwide network of more than 30,000 service
providers responding to more than 8 million requests annually for
emergency assistance, Agero leverages advances in technology and
information services to accelerate and enhance response to drivers'
needs while strengthening customer loyalty and process efficiencies.
Agero, a member company of The Cross Country Group, is headquartered
in Medford, Mass., with operations throughout North America. To learn
more, visit www.agero.com
and follow on Twitter (News - Alert) @AgeroNews.
About CUSTOMER: Since 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
call/contact center, CRM and teleservices industries. CUSTOMER
has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that have
had such a positive impact on the world economy to continue to thrive.
Through a combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the recognition of
the innovative leaders in management and technology through our highly
valued awards, CUSTOMER strives to continue to be the publication
that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
About TMC TMC is a global, integrated media company that
supports clients' goals by building communities in print, online, and
face to face. TMC publishes multiple magazines including Cloud
Computing, IoT Evolution, CUSTOMER, and Internet Telephony.
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and technology industries, and is read by as many as 1.5 million unique
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