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Global Cloud Communication Platform (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) Market - Forecast to 2019DUBLIN, Jan. 22, 2015 /PRNewswire/ --Research and Markets (http://www.researchandmarkets.com/research/f2h4c9/cloud) has announced the addition of the "Cloud Communication Platform Market by Solution and Service - Global Forecast to 2019" report to their offering. Cloud communication is the next big thing in cloud computing. Communication with the customers is not as simple as it seems to be and cloud communication provides both technology-based solutions and platforms to make it easier and more effective. Consumers now interact with businesses primarily through social, mobile, and online systems. As a result, managing the customer experience is more complex and more important than ever before. Organizations worldwide are increasingly adopting cloud communication platform solutions, and it is not only concentrated to one or few industry sectors; rather it is fairly distributed across all the major industry verticals. There are lots of small vendors who are using their technical expertise in developing applications and deploying those applications on the cloud platform which a user can access in a pay-per-use type of a model. Communication solutions deployed on the cloud is helping businesses to move toward the cloud as a change to improve customer experience. Its adoption by the contact center is playing a major role in competitive differentiation. The market also offers the Application Programming Interfaces (APIs) and software tools that help end users to develop their own applications and integrate them on the available cloud platform. The global cloud communication platform market is $887.5 million in 2014 and is expected to reach to $3,234.9 million in the year 2019. It is expected to grow with the Compound Annual Growth Rate (CAGR) of 29.5% during the year 2014 to 2019. Key Topics Covered:
For more information visit http://www.researchandmarkets.com/research/f2h4c9/cloud Media Contact: Laura Wood , +353-1-481-1716, [email protected] To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/global-cloud-communication-platform-application-programming-interface-api-interactive-voice-response-ivr-system-unified-communication-and-collaboration-ucc-webrtc--voip-market---forecast-to-2019-300024473.html SOURCE Research and Markets |