| [January 06, 2015] |
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Avtex Receives 2015 CUSTOMER Magazine Product of the Year Award
Avtex announced today that TMC,
a global, integrated media company, has named InteractionSync as a 2015 CUSTOMER
Product of the Year Award winner.
Avtex's InteractionSync
is a unified agent desktop that provides call center agents with
embedded call controls such as call pickup, disconnect, hold, transfer,
conference, status management, and click-to-dial - all integrated
directly with the Microsoft Dynamics CRM application. Says Colleen
Reynolds, VP of Strategic Partnerships and Products at Avtex, "Improving
the quality of each customer's experience with your contact center agent
is an important part of customer retention. InteractionSync provides the
proper contextual information to contact center agents to ensure that
customer questions can be handled as efficiently as possible providing
faster resolution."
"On behalf of both TMC (News - Alert) and CUSTOMER magazine, it is my pleasure
to honor Avtex with a 2015 Product of the Year Award," said Rich
Tehrani, CEO, TMC. "Its InteractionSync solution has proven
deserving of this elite status and I look forward to continued
innovation from Avtex in 2015 and beyond."
The 17th Annual Product of the Year Award winners will be
published in the January/February 2015 issue of CUSTOMER
magazine.
About Avtex
Avtex provides professional services and
customer experience consulting encompassing a full 360° suite of
solutions including user experience design, application development,
unified communications, contact centers, portals, business intelligence,
and customer relationship management. Driven by technology know-how and
passionate about customer experience, Avtex is uniquely qualified to
help clients deliver exceptional experiences to their customers using
technology. Backed by strategic partnerships with Microsoft,
Sitecore
and Interactive
Intelligence, Avtex is truly a breadth and depth provider of
customer experience technology solutions. Find out more about Avtex
online at www.avtex.com or
follow Avtex on Twitter (News - Alert) at @avtex.
TMC's CUSTOMER Magazine
TMC's
CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on
the latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com
for more information.
About TMC
TMC is a global, integrated media company that
supports clients' goals by building communities in print, online, and
face to face. TMC publishes multiple magazines including Cloud
Computing, M2M
Evolution, Customer,
and Internet
Telephony. TMCnet
is the leading source of news and articles for the communications and
technology industries, and is read by as many as 1.5 million unique
visitors monthly. TMC produces a variety of trade events, including ITEXPO,
the world's leading business technology event, as well as industry
events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB
Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 &
Mobile App Developer Conference; LatinComm Conference and Expo; M2M
Evolution Conference & Expo; Mobile Payment Conference; Software Telco
Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White
Space Event; SIP Trunking, Unified Communications & WebRTC Seminars;
Wearable Tech Conference & Expo III; Fitness and Sports Wearable
Technology (FAST (News - Alert)) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
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