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Research and Markets: Global Contact Center Market 2014-2018: Avaya, Alcatel-Lucent, Cisco Systems & Huawei Technologies Dominate the MarketDUBLIN --(Business Wire)-- Research and Markets (http://www.researchandmarkets.com/research/t7mdb2/global_contact) has announced the addition of the "Global Contact Center Market 2014-2018" report to their offering. The Global Contact Center market will grow at a CAGR of 8.81% over the period 2013-2018 A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. One of the most important trends in the market is the emergence of social media technologies. Many clients are adopting this technology as the esponse rate is high in social media such as email, phone, and live online chat, and it gives them instant access to customer information. According to the report, one of the major factors driving the growth in this market is an increase in advanced communication technologies. Organizations adopt multiple channels in contact centers through cutting-edge modern technologies such as BI tools that help in managing and analyzing large amounts of data, and provide fast and efficient customer service. Further, the report states that one of the most important factors affecting the market growth is the rise in employee attrition rates. Employment at contact centers is frequently taken up on a temporary or part-time basis and hence the turnover rate of employees is high in this market. Key Vendors Key Topics Covered:
For more information visit http://www.researchandmarkets.com/research/t7mdb2/global_contact |
