| [September 23, 2014] |
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U.S. Department of Defense Approves Spok's Public Safety Solutions
SPRINGFIELD, Va. --(Business Wire)--
Spok, Inc. today announced that its solutions for 9-1-1
call taking and dispatch, call
center recording and quality management, and IP phone tracking have
received Joint Interoperability Test Command (JITC) certification and
are now listed under the Department of Defense's Unified Capabilities
Approved Products List. This encompasses Information Assurance (IA)
Accreditation from the Defense IA/Security Accreditation Working Group
(DSAWG) and Interoperability Certification (IOC) from the Joint Staff
(JS). This accreditation means these solutions provide the highest
levels of security and interoperability as required by the U.S.
Government and the U.S. Military.
Solution Highlights:
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Spok pc/psap: This 9-1-1 call center solution lets military
bases handle 9-1-1 calls made from the base as well as from off-base
housing. This system speeds dispatching and response to
9-1-1
calls through intuitive functionality fo call handling, integration
with mapping systems, and the ability to record all 9-1-1 calls.
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Spok Call Recording: This call center recording and quality
management tool enables bases to record all calls going in and out of
their contact center to improve service for internal and external
callers. It is invaluable for training operators on particular skills
as well as having a repository to store all call recordings where they
can be reviewed and used for security, legal, and compliance
requirements.
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Spok IP Phone Tracking Gateway (News - Alert): This solution empowers
organizations to keep track of the current location for VoIP phones,
soft phones, and any other authorized VoIP telephony devices. This is
important in a wired VoIP environment because users can move their
phones, or they can log on to another IP phone with their phone number
and credentials, making it difficult to find them should they dial
9-1-1 and cannot speak.
To qualify for IOC and IA approval, Spok completed rigorous federal
government testing and compliance processes under real-life conditions.
Part of this testing is an evaluation of security through an assessment
of potential vulnerabilities. According to JITC, their system tests
national security and IT systems to show they have the ability to
provide and accept data, information, materials and services; including
both the technical exchange of information and the end-to-end
operational effectiveness of that exchange. JITC serves the Defense
Information Systems Agency, combatant commands, the Department of
Defense and other federal agencies, allies, coalition partners and
commercial vendors.
In addition to the three newest certifications, several other Spok
solutions have received IA/IOC certification:
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Spok Smart Console operator console with computer-telephony
integration (CTI (News - Alert)), including Oracle® Fast Start Failover
database capabilities for redundancy in emergencies
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Spok Smart Web online directory and on-call scheduling
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Spok Smart Speech voice-based directory and morale calls
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Spok e.Notify incident management communications
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), headquartered in Springfield, Va., is proud to be a leader in
critical communications for healthcare, government, public safety, and
other industries. We deliver smart, reliable solutions to help protect
the health, well-being, and safety of people around the globe. More than
125,000 organizations worldwide rely on Spok for workflow improvement,
secure texting, paging services, contact center optimization, and public
safety response. When communications matter, Spok delivers. Visit us at spok.com or
find us on Twitter (News - Alert) @Spoktweets.
Spok is a trademark of Spok Holdings. Oracle is a trademark of Oracle
Corporation.
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