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Contact Solutions Selects AnyPresence To Create Next Generation Mobile Customer Service Apps
[May 21, 2013]

Contact Solutions Selects AnyPresence To Create Next Generation Mobile Customer Service Apps


(PR Web Via Acquire Media NewsEdge) Reston, VA (PRWEB) May 21, 2013 AnyPresence, a leading enterprise mobile development platform, today announced that Contact Solutions has developed their next-generation mobile customer service offerings on the AnyPresence platform. A leading provider of on-demand contact automation solutions and one of the top-five largest hosted IVR providers in North America, Contact Solutions plans to leverage AnyPresence to transform the way companies interact with their customers through mobile devices.



“As the leader in continuous improvement of customer self-service, we are excited to empower consumers with innovative automated and live-agent customer service capabilities from any mobile device” said Paul Logan, CEO of Contact Solutions. “AnyPresence partnered with us to help bring this vision to reality with their unique technology, which offered us cross-platform development, flexible deployment options, and ensured no platform lock-in.” The AnyPresence solution will initially be used to create native mobile applications that transform the traditional IVR (interactive voice response) customer service experience into an asynchronous communication channel on mobile devices. The app will allow consumers to communicate with customer service agents via text messaging, and will support the transmission of audio and images to facilitate customer service interactions. By leveraging the AnyPresence platform, Contact Solutions will be able to rapidly innovate and launch an asynchronous customer service offering on mobile devices that will greatly improve how people interact with companies.

“This is a robust and powerful application that tests the boundaries of mobile and messaging technologies. We are very excited about partnering with Contact Solutions and proud to play a role in the innovation cycle of transforming customer service on mobile devices” said Anirban Chakrabarti, CEO of AnyPresence.


About AnyPresence AnyPresence is a revolutionary enterprise backend-as-a-service platform that dramatically reduces the time and cost of mobile-enabling business processes across multiple devices. It is the only solution that offers organizations of any size the ability to assemble and deploy HTML5, native iOS and Android apps without having to install any software. Powered by a robust mobile backend-as-a-service (MBaaS), AnyPresence also provides pre-assembled mobile app templates, SMS, push-notifications, and other capabilities to further accelerate time-to-market. The platform is easy to use, yet flexible enough to enable source code-level customization or on-premise hosting options, with no platform “lock-in”. For more information, please visit http://www.anypresence.com About Contact Solutions Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed. Our Continuous Improvement Methodology™ has improved the customer experience for every client with an average CX rating increase of 27.4% while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit http://www.contactsolutions.com.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10752778.htm (c) 2013 PRWEB.COM Newswire

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