Contact Center Solutions Industry News

TMCNet: Telcom & Data Introduces On-Sight and Remote Support for Avaya Phone System Customers

[March 18, 2013]

Telcom & Data Introduces On-Sight and Remote Support for Avaya Phone System Customers

Milwaukee, WI, Mar 18, 2013 (PRWeb.com via COMTEX) -- Telcom & Data, a leader in business phone systems, is pleased to offer Avaya phone system support. The company provides affordable on-site and remote services for all Avaya phone systems including Merlin, Merlin Legend, Merlin Magix, Partner, IP Office, and Definity. Telcom & Data's network of over 1600 certified technicians ensure customers receive fast and professional service.

Remote service support is an easy way for businesses get immediate phone system assistance. Telcom & Data can trouble shoot and diagnose phone system issues from a distant location. After diagnosis, the technician can either enter the phone system remotely or walk the customer through the steps necessary for repair. If a business requires on-site support, Telcom & Data's extensive technician network ranges nationwide to ensure prompt service. Services include both repairs and upgrades including phone line additions, software installations, and voice mail advancements.

When Ricardo Trinidad, President of Telcom & Data, was asked about the company's Avaya phone system support service, he said, "We strive not only to deliver the best phone systems in the industry, but also deliver the best support and maintenance. That is our goal; to be a single source provider of telecom solutions. Our Avaya support technicians are top-notch and customers are protected by our satisfaction guarantee." For more information about Telcom & Data's Avaya support services, visit Telcom & Data's website or call 1-800-335-0229.

About Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leading provider of video conferencing equipment, business phone systems, and mass notification products. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.

About Avaya: Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

Read the full story at http://www.prweb.com/releases/2013/3/prweb10520219.htm PRWeb.com

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert

Press Releases