Contact Center Solutions Industry News

TMCNet:  Nuance Communications Assigned Patent for Tuning Reusable Software Components in a Speech Application

[February 28, 2013]

Nuance Communications Assigned Patent for Tuning Reusable Software Components in a Speech Application

(Targeted News Service Via Acquire Media NewsEdge) By Targeted News Service ALEXANDRIA, Va., Feb. 28 -- Nuance Communications, Burlington, Mass., has been assigned a patent (8,386,248) developed by Girish Dhanakshirur, Delray Beach, Fla., Baiju D. Mandalia, Boca Raton, Fla., and Aimee Silva, Miramar, Fla., for "tuning reusable software components in a speech application." The abstract of the patent published by the U.S. Patent and Trademark Office states: "A method of tuning reusable dialog components within a speech application can include detecting speech recognition events generated from a plurality of recognitions performed for a field of a reusable dialog component. The speech recognition events can be generated over a plurality of interactive voice response sessions. The method also can include automatically computing a suggested value for a tuning parameter corresponding to the field of the reusable dialog component according, at least in part, to the speech recognition events." The patent application was filed on Sept. 22, 2006 (11/534,320). The full-text of the patent can be found at http://patft.uspto.gov/netacgi/nph-Parser Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=1&f=G&l=50&co1=AND&d=PTXT&s1=8,386,248&OS=8,386,248&RS=8,386,248 Written by Satyaban Rath; edited by Hemanta Panigrahi.

SR0228HP0228-847928 (c) 2013 Targeted News Service

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources