Contact Center Solutions Industry News

TMCNet:  Teleperformance FY 2012 - Interview with Chairman and CEO Daniel Julien

[February 26, 2013]

Teleperformance FY 2012 - Interview with Chairman and CEO Daniel Julien

PARIS --(Business Wire)--

Teleperformance (News - Alert), the world's leading provider of outsourced CRM and contact center services, reports 2012 results. Daniel Julien, Chairman and CEO of Teleperformance, comments on 2012 results and outlook for 2013.

Click to watch the video: http://bit.ly/YV9XfB

Topics covered in the interview include:

- Comments on 2012 results

- Profitability in Europe

- New growth sectors

- Trends towards externalization

- Competitive environment

- Large contracts in 2013

- Outlook for 2013

- Use of cash

- Acquisition strategy

About Teleperformance:

Teleperformance, the world's leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29). The Group operates about 98,000 computerized workstations, with 138,000 employees across more than 260 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg (News - Alert): RCF FP


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