Contact Center Solutions Industry News

TMCNet:  Research and Markets: Mobile Location-Based Services - 7th Edition: Location-Based Service Revenues in Europe to Reach 825 Million By 2017

[February 15, 2013]

Research and Markets: Mobile Location-Based Services - 7th Edition: Location-Based Service Revenues in Europe to Reach 825 Million By 2017

DUBLIN --(Business Wire)--

Research and Markets (http://www.researchandmarkets.com/research/slzthd/mobile) has announced the addition of Berg Insight AB's new report "Mobile Location-Based Services - 7th Edition" to their offering.

According to a new research report by Berg Insight, mobile location-based service (LBS) revenues in Europe are forecasted to grow from 325 million in 2012 at a compound annual growth rate (CAGR) of 20.5 percent to reach 825 million in 2017. The North American LBS market is forecasted to grow at a CAGR of 9.2 percent from US$ 835 million in 2012 to reach US$ 1,295 million in 2017. Berg Insight estimates that 40 percent of all mobile subscribers in Europe use some kind of location-enhanced application on a regular basis. In North America, the larger installed base of GPS-enabled handsets and smartphones has enabled higher uptake of LBS. Berg Insight estimates that about 50 percent of all mobile subscribers in the region now access LBS at least monthly. Local search, social networking and navigation ervices are the top application categories in terms of number of active users. Mobile workforce management services that aim to improve operational efficiency for businesses are also gaining traction in new industry segments. Smartphones is the most important enabler for LBS adoption in general. The installed base of smartphones in Europe has now reached 45 percent of total handsets and already surpassed 55 percent in North America, said André Malm, Senior Analyst, Berg Insight. He adds that besides differences in smartphone adoption, there are other regional differences. Mobile operators still play a more central role in North America than in Europe, marketing branded services to both consumer and enterprise customers. However, the operators' central role in the LBS ecosystem is now being challenged by the smartphone ecosystems that bundle key LBS and give developers access to location data and distribution channels in the form of on-device app stores. Mobile operators are therefore showing renewed interest in offering network-based bulk location data for advertising and analytics, as well as new services like secure authentication and fraud management.

Companies Mentioned

- Apple (News - Alert)

- RIM

- Microsoft

- Nokia

- Android

- 3 Group

- Deutsche Telekom Group

- KPN Group

- Orange (News - Alert) Group

- SFR

- Telefónica Group

- Telenor Group

- TeliaSonera Group

- Vodafone Group

- AT&T Mobility

- Bell Mobility

- MetroPCS

- Rogers Wireless (News - Alert)

- Sprint Nextel

- TELUS

- T-Mobile USA

- US Cellular

- Verizon Wireless

- Deveryware

- Locaid

- Location Labs

- Lociloci

For more information visit http://www.researchandmarkets.com/research/slzthd/mobile

Source (News - Alert): Berg Insight AB


[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources