KnoahSoft announces availability of Harmony suite through Avaya

Feb 13, 2013 (Datamonitor via COMTEX) -- KnoahSoft, a workforce optimization solutions provider, has announced that its Harmony suite of recording, quality assurance, surveying, workforce management and analytics solutions will be sold through Avaya, a provider of business collaboration and communication solutions, through the Avaya Select Product Program.

KnoahSoft's Harmony suite that is offered through the program has been compliance-tested for compatibility with Avaya Aura and compliance testing is underway with Avaya IP Office. By integrating with an Avaya platform, it makes it easy for companies to improve regulatory and business process compliance, improve agent performance and increase customer satisfaction, the company said.

Harmony, combined with Avaya communications solutions, reportedly provides a comprehensive, secure workforce optimization solution for small, medium and large enterprises. As part of Avaya's orderable solution set, KnoahSoft solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates KnoahSoft Harmony.

Ralph Barletta, president and Co-Founder, Knoahsoft, said: "KnoahSoft is pleased to be working with Avaya through its Select Product Program (SPP) to bring customers both sets of technology with simplicity and ease. We want to make sure every user has the opportunity to benefit from the value Avaya and KnoahSoft can deliver together to streamline their operations and optimize their workforce." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.