BroadSoft Teams with Sonus to Integrate Capabilities

Feb 12, 2013 (Close-Up Media via COMTEX) -- BroadSoft, Inc. and Sonus Networks, Inc. announced they are partnering to ensure full interoperability of BroadSoft's BroadWorks, BroadCloud and BroadTouch product offerings and the Sonus line of session border controllers (SBCs) for telecommunications service providers, designed to accelerate their deployment of hosted, cloud-based, communication services.

According to a release, Sonus and BroadSoft can provide simplified network designs to reduce costs by leveraging BroadSoft's products and the Sonus line of SBCs. Service providers can also use these BroadSoft and Sonus offerings to define and take to market a broad range of Unified Communications services including voice, video calling and conferencing, web conferencing, instant messaging and presence.

Working together BroadSoft and Sonus expect to: -Deliver integrated, fully tested and secure Unified Communications, SIP trunking and interworking network components -Coordinate sales and go-to-market activities -Jointly serve customers through coordinated solution sales, testing and documentation "BroadSoft and Sonus share a commitment to our global telecommunications service provider customers of providing seamlessly integrated network components," said Michael Tessler, president and CEO of BroadSoft. "By partnering with Sonus to fully test pre-integrated solutions, we believe we are simplifying the network support of our customers' Unified Communications solutions." "BroadSoft is a well-established leader in helping service providers create and monetize new services and capabilities," said Ray Dolan, president and CEO of Sonus. "Together, Sonus and BroadSoft products offer a pathway for service providers to leverage their investments as they seek to add new features and capabilities in a manner that is easy to use, simple to manage and affordable to deploy." "The interoperability of BroadSoft products with Sonus' SBCs can help customers accelerate SIP application delivery," said Diane Myers, Principal Analyst with Infonetics Research. "In a market where speed of deployment and time to revenue are critical success factors, service providers are seeking reliable, integrated solutions that deliver both cost savings and new revenue opportunities through cloud-based unified communications." Sonus and BroadSoft are currently working together in test labs and customer engagements.

Sonus helps communications service providers and enterprises embrace the next generation of SIP-based solutions including VoIP, video and Unified Communications through secure, reliable and scalable IP networks.

BroadSoft is a provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol network.

More information: http://www.sonus.net ((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.