Contact Center Solutions Industry News

TMCNet:  Eckoh secures payment services contract from retailer

[February 11, 2013]

Eckoh secures payment services contract from retailer

Feb 11, 2013 (Datamonitor via COMTEX) -- Eckoh plc, a provider of speech recognition and associated payment solutions, has secured a three-year contract to provide card payment services to a retailer.

Eckoh will supply the client with EckohPROTECT, a payment solution which prevents card details from being seen or heard by contact centre agents when customers make payments over the phone. Implementing this PCI DSS compliant solution improves the security and privacy of their customers' personal information, the company said.

As part of its business objectives, the client is investing in its multi-channel UK operations with new technology and logistics. The service is expected to commence in spring 2013.

Nik Philpot, CEO of Eckoh, commented: "This is the second major retail brand to adopt EckohPROTECT in the latter half of this financial year, and underlines the importance being placed on compliance with the PCI Data Security Standards. Businesses are implementing Eckoh's payment solutions not only to solve a business challenge, but to enhance the secure payment environment for their customers. Following a recent consumer survey that Eckoh undertook, we believe that consumers will increasingly come to expect this level of assurance when making payments over the phone." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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