Contact Center Solutions Industry News

TMCNet: BRIEF: Some wireless customers got storm alerts this morning

[February 08, 2013]

BRIEF: Some wireless customers got storm alerts this morning

Feb 08, 2013 (Portland Press Herald - McClatchy-Tribune Information Services via COMTEX) -- Some Northeast wireless customers received an alert on their phone about the pending storm that could dump about two feet of snow on the region starting Friday.

The alert system, called the Wireless Emergency Alert system, allows the Federal Emergency Management Agency and the National Weather Service to deliver warning messages to wireless subscribers.

The technology was put in place last year, but not every carrier has rolled it out in every market. Some older devices also don't support the alerts.

The weather alerts, which can emit a sound or vibration on a wireless phone, are free. The system can also send alerts for missing children.

Some Verizon Wireless customers received alerts on Friday morning. Carriers did not immediately return calls seeking comment.

This story will be updated.

___ (c)2013 the Portland Press Herald (Portland, Maine) Visit the Portland Press Herald (Portland, Maine) at www.pressherald.com Distributed by MCT Information Services

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert

Press Releases