Contact Center Solutions Industry News
[February 08, 2013]
Avaya to offer Symmetrics Business Intelligence solutions
Feb 08, 2013 (Datamonitor via COMTEX) -- Symmetrics Business Intelligence, a provider of reporting and analysis solutions for contact centers, has announced that its portfolio of contact center reporting and analysis solutions will be sold through Avaya, a provider of business collaboration and communication solutions, through the Avaya Select Product Program.
As part of Avaya's orderable solution set, Symmetrics business intelligence solutions can be purchased through both Avaya and its channel partners. Customers can reportedly add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Symmetrics nVISION Suite.
Richard McElroy, president and COO, Symmetrics Business Intelligence, said: "Being selected for the Avaya Select Product Program is exciting for Symmetrics. Now that nVISION Suite is available for purchase directly from Avaya and its distributors, customers have a 'one-stop shopping' option for all their contact center reporting and analysis needs. And they can be confident that Symmetrics' business intelligence solution is Avaya compliant for real-time, historical, and call-detail reporting."
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