Contact Center Solutions Industry News

TMCNet:  eServGlobal to supply VAS solution to AAPT

[February 07, 2013]

eServGlobal to supply VAS solution to AAPT

Feb 07, 2013 (M2 PRESSWIRE via COMTEX) -- eServGlobal announces a new contract with Australian network provider, AAPT Limited for provision of an Interactive Voice/Video Response (IVR) solution to interface with its Intelligent Network (IN) platform for prepaid subscribers.

eServGlobal will supply the IVR solution via its Value-Added Services (VAS) Platform. The IVR solution is a standardised, scalable and cost-effective interactive voice/video response solution. This functionality is an important part of network infrastructure and a comprehensive service offering. In highly-competitive markets, interactive voice/video capability helps service providers maintain user attraction by ensuring smooth service presentation.

eServGlobal's IVR solution has been supporting operators around the globe for more than two decades. With a solid installed base of more than 90 VAS customers worldwide, encompassing more than 250 voice platforms, eServGlobal delivers IVR servers to best-in-class IN solution providers.

eServGlobal is committed to providing the essential infrastructure that operators rely on to meet the varied needs of their users. IVR solutions have a wide and diverse range of uses and can be integrated into a mobile money platform. This is an attractive option in emerging markets where the IVR functionality can address accessibility issues of illiterate and unbanked customers.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

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