Contact Center Solutions Industry News

TMCNet:  COMPUWARE CORP - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

[February 06, 2013]

COMPUWARE CORP - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

(Edgar Glimpses Via Acquire Media NewsEdge) This "Management's Discussion and Analysis of Financial Condition and Results of Operations" ("MD&A") is intended to provide an understanding of our financial condition, changes in financial condition, cash flow, liquidity and results of operations. The MD&A should be read in conjunction with the unaudited condensed consolidated financial statements and notes included elsewhere in this report and our annual report on Form 10-K for the fiscal year ended March 31, 2012, particularly "Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations". References to years are to fiscal years ended March 31.

In this section, we first discuss our results of operations on a business unit or segment basis. We evaluate segment performance based primarily on operating profit before certain charges such as internal information system support, finance, human resources, legal, administration and other corporate charges.

Following the segment discussion, we then provide a separate discussion of the material period-to-period changes in our operating expenses, other income and income taxes as reflected on our statements of comprehensive income.

We collectively refer to the solutions offered within our APM, Mainframe, Changepoint and Uniface segments as "software solutions". In order to provide a supplementary view of this business, aggregated financial data for our software solutions is presented herein.

Forward-Looking Statements The following discussion contains certain forward-looking statements within the meaning of the federal securities laws. When we use words such as "may", "might", "will", "should", "believe", "expect", "anticipate", "estimate", "continue", "predict", "forecast", "projected", "intend" or similar expressions, or make statements regarding our future plans, objectives or expectations, we are making forward-looking statements. Numerous important factors, risks and uncertainties affect our operating results and could cause actual results to differ materially from the results implied by these or any other forward-looking statements made by us, or on our behalf.

The material risks and uncertainties that we believe affect us are summarized below. These risks and uncertainties are not the only ones we face. Additional risks and uncertainties discussed elsewhere in this report and the other reports we file with the Securities and Exchange Commission (see for example Item 1A Risk Factors in our 2012 Form 10-K), as well as other risks and uncertainties that we are not aware of or focused on or that we currently deem immaterial, may also impair business operations. This report is qualified in its entirety by these risk factors and those listed below. If any of the following risks actually occur, our financial condition and results of operations could be materially and adversely affected. If this were to happen, the value of our common stock could decline significantly, and shareholders could lose all or part of their investment.

There can be no assurance that future results will meet expectations. While we believe that our forward-looking statements are reasonable, you should not place undue reliance on any such forward-looking statements, which speak only as of the date made. Except as required by applicable law, we do not undertake any obligation to publicly release any revisions which may be made to any forward-looking statements to reflect events or circumstances occurring after the date of this report.

27-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESSummary of Risk Factors · A substantial portion of our mainframe segment revenue is dependent on our customers' continued use of International Business Machines Corporation and IBM-compatible products.

· Changes in the financial services industry could have a negative impact on our revenue and margins.

· Our product revenue is dependent on the acceptance of our pricing structure for software licenses, maintenance services and web performance services.

· Maintenance revenue could decline.

· Our primary source of profitability is from our mainframe segment. If revenues in this segment decline before we significantly increase margins in other operating segments, our profitability may decline.

· Our business could be negatively affected as a result of actions of shareholders or others.

· The markets for web performance services are at an early stage of development with emerging competitors. If these markets do not develop or develop more slowly than we expect, or if there is an increase in competition, our revenue may decline or fail to grow.

· The success of our combined dynaTrace Enterprise and Gomez SaaS solutions is dependent on customer acceptance of these offerings.

· The market for application services is in its early stages of development with emerging competitors. As the market matures, competition may increase and could have a material negative impact on our results of operations.

· If we are not successful in maintaining our professional services strategy, our margins may decline materially.

· We may fail to achieve our forecasted financial results due to inaccurate sales forecasts or other unpredictable factors. If we fail to meet the expectations of analysts or investors, our stock price could decline substantially.

· Economic uncertainties or slowdowns may reduce demand for our products and services, which may have a material adverse effect on our revenues and operating results.

· Defects or disruptions in our web performance services or application services networks or interruptions or delays in service would impair the delivery of our on-demand service and could diminish demand for our services and subject us to substantial liability.

· Future changes in the U.S. domestic automotive manufacturing business could reduce demand for our professional services and Covisint application services, which may have a material negative effect on our revenues and operating results.

28-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES · If the fair value of our long-lived assets deteriorated below the carrying value of these assets, recognition of an impairment loss would be required, which could materially and adversely affect our financial results.

· Our software technology may infringe the proprietary rights of others.

· Our results could be adversely affected by increased competition, pricing pressures and technological changes within the software products market.

· The market for professional services is highly competitive, fragmented and characterized by low barriers to entry.

· We must develop or acquire product enhancements and new products to maintain our success.

· Acquisitions may be difficult to integrate, disrupt our business or divert the attention of our management and may result in financial results that are different than expected.

· We are exposed to exchange rate risks on foreign currencies and to other international risks that may adversely affect our business and results of operations.

· Current laws may not adequately protect our proprietary rights.

· The loss of certain key employees and technical personnel or our inability to hire additional qualified personnel could have a material adverse effect on our business.

· Unanticipated changes in our effective tax rates, or exposure to additional income tax liabilities, could affect our profitability.

· Our stock repurchase plan and future dividend payments may be suspended or terminated at any time, which may result in a decrease in our stock price.

· Acts of terrorism, acts of war and other unforeseen events may cause damage or disruption to us or our customers, which could materially and adversely affect our business, financial condition and operating results.

· Our articles of incorporation, bylaws and rights agreement as well as certain provisions of Michigan law may have an anti-takeover effect.

OVERVIEW We deliver value to businesses by providing software solutions (both on-premises and SaaS models), professional services and application services that improve the performance of information technology organizations.

Our primary source of profitability and cash flow is the sale of our mainframe productivity tools ("mainframe") that are used within our customers' mainframe computing environments for fault diagnosis, file and data management, application performance monitoring and application debugging. We have experienced lower volumes of software license transactions for our mainframe solutions in recent years and during the first nine months of 2013 causing an overall downward trend in our mainframe product revenues which we expect to continue. Changes in our current customer IT computing environments and spending habits have impacted their need for additional mainframe computing capacity. In addition, increased competition and pricing pressures have had a negative impact on our revenues. Customers utilize our products to reduce operating costs, increase programmer productivity and create a smooth transition to the next generation of mainframe environment programmers. We will continue to make strategic enhancements to our mainframe solutions through research and development investments with the goal of meeting customer needs and maintaining a maintenance renewal rate of approximately 90%. The cash flow generated from our mainframe business supports our growth segments.

29-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES We have identified the APM market as a key source of future revenue growth. Web, mobile and cloud applications and the complex distributed applications delivery chain supporting them have become increasingly critical to a company's brand awareness, revenue growth and overall market share. Because of this, the market for APM solutions is significant and growing rapidly. Our APM solutions are marketed under the brand names "Gomez" and "dynaTrace". These solutions provide our customers with on-premises software ("dynaTrace Enterprise" which includes our former Vantage products) and SaaS platform based web application performance services ("Gomez SaaS"). These solutions ensure the optimal performance of each customer's enterprise, web, streaming, mobile and cloud applications. We are investing in our APM solutions with the goal of providing solutions that are best-in-class within the APM market. Specifically, our investments include: (1) enhancements to our global web performance services network with specific focus on ease of use, time-to-value and data analytics in mobile and cloud application performance capabilities and in video streaming performance; (2) enhancements to our dynaTrace Enterprise solutions that are focused on optimizing application performance and accelerating time to market; and (3) enhancements which combine our on-premises software and SaaS solution into a single platform that provides performance metrics for web, non-web, mobile, streaming and cloud applications in a single solution.

We have also identified the secure collaboration services market, served by our Covisint application services, as a key source of revenue growth. Technology has allowed business communities, organizations and systems to globally connect and share vital information, applications and processes across their internal and extended enterprises. Our Covisint services, which are provided on a platform-as-a-service basis to customers primarily in the automotive and U.S.

healthcare industries, create an environment that simplifies and secures this collaboration atmosphere. The need for these services is growing across all business segments. Our focus in the manufacturing industry is on enabling automakers to connect, engage and collaborate on mission critical business processes with their suppliers, customers and business partners. Our focus in the healthcare industry is on enabling hospitals, physicians and government entities to share electronic patient health and medical records.

We also continue to enhance our Changepoint and Uniface solutions primarily through research and development expenditures.

Our Changepoint solution provides a single automated solution for professional services organizations to forecast and plan, as well as manage resources, projects and client engagements. In addition, for project-centric organizations, Changepoint provides a cohesive and consolidated view of projects, investments, resources and applications to help manage the entire business portfolio.

Our Uniface solution is mature with over 25 years on the market. Uniface is a rapid application development environment for building, renewing and integrating the latest complex enterprise applications. Our strategy with the Uniface solution is to enhance the product with additional features making it more effective for enterprise applications and to expand the capabilities of the product to other technology applications.

30-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES The professional services reporting segment is focused on achieving modest revenue growth and improved margins by delivering high quality solutions and resources to our customers that meet their needs from application development through project management. Our goal is to provide the expertise, best practices and agility needed to meet our customers' critical technology challenges. Areas of growth that we have identified are cloud and mobile application development services. Enhancing our competencies in these areas will provide an opportunity to continue growing the segment's revenue and contribution margin.

Quarterly Update The following occurred during the third quarter of 2013: · Achieved an increase in total revenue of $4.8 million during the third quarter of 2013 as compared to the third quarter of 2012 due to a $7.7 million increase in software license fees, a $5.3 million increase in application services fees and an $862,000 increase in subscription fees partially offset by a $4.5 million decline in maintenance fees and a $4.5 million decline in professional services fees.

· Acheived an increase in operating margin to 15.4% during the third quarter of 2013 as compared to 12.9% during the third quarter of 2012 due primarily to the increase in APM contribution margin (see "Business Segment Analysis" for additional information).

· Software solutions revenue increased $2.0 million or 1.0% for the third quarter of 2013 as compared to the third quarter of 2012 due primarily to an increase in APM revenue partially offset by a decline in mainframe revenue.

Software solutions contribution margin improved to 41.4% during the third quarter of 2013 from 37.9% during the third quarter of 2012 due primarily to the increase in APM contribution margin.

· Professional services segment revenue declined $2.4 million or 6.8% during the third quarter of 2013 as compared to the third quarter of 2012 due to a decline in application development services for customers within the financial services industry. Contribution margin increased to 14.9% in the third quarter of 2013 from 10.8% during the third quarter of 2012 due primarily to a $2.5 million revenue reserve related to a government project during the third quarter of 2012 (see "Professional Services" for additional information).

· Covisint revenue increased $5.3 million or 28.3% from the third quarter of 2012. Contribution margin improved to 9.2% in the third quarter of 2013 from 7.1% during the third quarter of 2012 due to the increase in revenue.

· Released PurePath for zOS, which combines Strobe and dynaTrace technology on the mainframe, during November 2012. It is showing strong potential with some deals already completed. We expect PurePath for zOS to meaningfully contribute to our mainframe earnings in 2014.

· Instituted a stock repurchase plan under Rule 10b5-1 of the Securities Exchange Act of 1934 pursuant to which we repurchase shares pursuant to a predetermined formula during our quarterly trading black-out periods.

· Repurchased 3.3 million shares of our common stock at an average price of $9.24 per share.

31-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES In December 2012, Covisint Corporation, currently a wholly owned subsidiary of Compuware, submitted a registration statement on a confidential basis to the U.S. Securities and Exchange Commission for a possible initial public offering of approximately 20% of its common stock ("Proposed IPO"). The Proposed IPO is intended, among other things, to give Covisint greater flexibility to pursue strategic opportunities and to increase its visibility in the marketplace. The Proposed IPO is expected to commence within three to six months as market conditions permit and is also subject to completion of the SEC's review process.

Our current plan is to distribute any remaining Covisint shares owned by Compuware directly to Compuware shareholders within 12 months of completing the IPO, subject to approval by our Board of Directors, receipt of consent from the lenders under our revolving credit agreement and applicable regulatory approvals.

Subsequent to the close of the quarter, our Board of Directors approved an action plan to increase shareholder value. In addition to the planned spin-off of the Covisint business, we are considering alternatives to eliminate approximately $60 million of administrative and general and non-core operational costs over the next three years with approximately $20 million in cost savings anticipated in fiscal 2014, and we announced plans for a $0.50 per share annual dividend to be paid quarterly starting in fiscal 2014. In approving the action plan, the Board rejected an unsolicited conditional offer from Elliott Management Corporation to acquire all of the outstanding shares of the Company for $11.00 per share (the "Elliott proposal"). The Board concluded that the Elliott proposal undervalues the Company and is not in the best interest of shareholders. While we are focused on executing and delivering on our plan, the Board will carefully review and evaluate any credible offer it receives that delivers full value to our shareholders.

The payment of future dividends is subject to the availability of funds after taking into account our operational funding requirements, the terms of any indebtedness and applicable state law. The revolving credit agreement to which we are a party contains financial covenants that could limit our ability to pay dividends, as well as a covenant that would prohibit us from paying dividends if we are in default or if payment of the dividend would result in a default. We anticipate being able to pay the planned dividend in fiscal 2014.

Our ability to execute our strategies and achieve our objectives is subject to a number of risks and uncertainties. See "Forward-Looking Statements".

32-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESBUSINESS SEGMENT ANALYSIS The following table sets forth, for the periods indicated, certain business segment operational data. We evaluate the performance of our segments based primarily on contribution margin which is operating profit before certain charges such as internal information system support, finance, human resources, legal, administration and other corporate charges ("unallocated expenses").

Comparisons are to the comparable period of the prior year. Financial information for our business segments was as follows (in thousands): Software Solutions Unallocated Three Months Ended: APM MF CP UF Total PS AS Expenses Total December 31, 2012 Total revenues $ 85,061 $ 92,464 $ 10,623 $ 12,664 $ 200,812 $ 33,202 $ 23,852 $ - $ 257,866 Operating expenses 76,773 24,727 10,951 5,254 117,705 28,264 21,664 50,584 218,217 Contribution / operating margin $ 8,288 $ 67,737 $ (328 ) $ 7,410 $ 83,107 $ 4,938 $ 2,188 $ (50,584 ) $ 39,649 Margin % 9.7 % 73.3 % (3.1 %) 58.5 % 41.4 % 14.9 % 9.2 % N/A 15.4 % December 31, 2011 Total revenues $ 72,073 $ 103,060 $ 12,477 $ 11,234 $ 198,844 $ 35,626 $ 18,587 $ - $ 253,057 Operating expenses 82,118 24,721 11,683 5,044 123,566 31,794 17,265 47,839 220,464 Contribution / operating margin $ (10,045 ) $ 78,339 $ 794 $ 6,190 $ 75,278 $ 3,832 $ 1,322 $ (47,839 ) $ 32,593 Margin % (13.9 %) 76.0 % 6.4 % 55.1 % 37.9 % 10.8 % 7.1 % N/A 12.9 % Software Solutions Unallocated Nine Months Ended: APM MF CP UF Total PS AS Expenses Total December 31, 2012 Total revenues $ 223,310 $ 251,178 $ 29,741 $ 33,485 $ 537,714 $ 101,930 $ 64,981 $ - $ 704,625 Operating expenses 226,928 67,856 31,392 15,279 341,455 85,322 59,731 144,731 631,239 Contribution / operating margin $ (3,618 ) $ 183,322 $ (1,651 ) $ 18,206 $ 196,259 $ 16,608 $ 5,250 $ (144,731 ) $ 73,386 Margin % (1.6 %) 73.0 % (5.6 %) 54.4 % 36.5 % 16.3 % 8.1 % N/A 10.4 % December 31, 2011 Total revenues $ 190,430 $ 318,610 $ 33,294 $ 34,040 $ 576,374 $ 115,051 $ 52,302 $ - $ 743,727 Operating expenses 231,489 72,926 33,989 15,595 353,999 95,045 53,934 150,379 653,357 Contribution / operating margin $ (41,059 ) $ 245,684 $ (695 ) $ 18,445 $ 222,375 $ 20,006 $ (1,632 ) $ (150,379 ) $ 90,370 Margin % (21.6 %) 77.1 % (2.1 %) 54.2 % 38.6 % 17.4 % (3.1 %) N/A 12.2 % 33-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESSoftware Solutions as a Group Our software solutions are comprised of the following business segments: (1) Application Performance Management; (2) Mainframe; (3) Changepoint; and (4) Uniface.

Revenue associated with our software solutions consists of software license fees, maintenance fees, subscription fees and professional services fees (software related services). Software solutions revenues are presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Software license fees $ 64,831 $ 57,121 13.5 % $ 130,499 $ 152,958 (14.7 )% Maintenance fees 102,341 106,843 (4.2 ) 307,487 322,908 (4.8 ) Subscription fees 20,793 19,931 4.3 61,503 58,156 5.8 Professional services fees 12,847 14,949 (14.1 ) 38,225 42,352 (9.7 ) Total software solutions revenue $ 200,812 $ 198,844 1.0 % $ 537,714 $ 576,374 (6.7 )% Software license fees ("license fees") increased $7.7 million during the third quarter of 2013 and declined $22.5 million during the first nine months of 2013, which included a negative impact from foreign currency fluctuations of $491,000 and $3.3 million for the third quarter and the first nine months of 2013, respectively. Excluding the impact from foreign currency fluctuations, license fees increased $8.2 million and declined $19.2 million for the third quarter and first nine months of 2013, respectively. The increase for the third quarter of 2013 can primarily be attributed to the increase in APM license revenue from the third quarter of 2012. For the first nine months of 2013, the increase in APM license revenue was more than offset by the decline in mainframe license revenue, resulting in the decline in license fees from the prior year (see the discussion within "Software Solutions by Business Segment" for more details).

During the third quarters of 2013 and 2012, for software license transactions that were required to be recognized ratably, we deferred $11.2 million and $6.4 million, respectively, of license fees relating to such transactions that closed during the period. We recognized as license fees $7.9 million and $12.0 million of previously deferred license revenue during the third quarters of 2013 and 2012, respectively, relating to such transactions that closed and had been deferred prior to the beginning of the period.

During the first nine months of 2013 and 2012, for software license transactions that were required to be recognized ratably, we deferred $20.1 million and $11.8 million, respectively, of license fees relating to such transactions that closed during the period. We recognized as license fees $23.1 million and $37.9 million of previously deferred license revenue during the first nine months of 2013 and 2012, respectively, relating to such transactions that closed and had been deferred prior to the beginning of the period.

Maintenance fees decreased $4.5 million during the third quarter of 2013 and $15.4 million during the first nine months of 2013, which included a negative impact from foreign currency fluctuations of $882,000 and $9.9 million for the third quarter and first nine months of 2013, respectively. Excluding the impact from foreign currency fluctuations, maintenance fees declined $3.6 million and $5.5 million for the third quarter and first nine months of 2013, respectively.

Although we continue to experience a high maintenance renewal rate with our current mainframe customers, the decline in mainframe license transactions throughout the past several years is impacting mainframe maintenance revenue as new or growth customers are not entirely replacing the maintenance revenue loss from the non-renewed or reduced capacity mainframe maintenance arrangements. The declines in mainframe maintenance fees in both periods were partially offset by an increase in APM and Changepoint maintenance fees.

34-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Subscription fees increased $862,000 during the third quarter of 2013 and $3.3 million during the first nine months of 2013. Foreign currency fluctuations did not have a substantial impact on subscription fees for the third quarter of 2013. For the first nine months of 2013, subscription fees included a negative impact from foreign currency fluctuations of $755,000. Excluding the impact from foreign currency, subscription fees increased $4.1 million for the first nine months of 2013. The improvements in subscription fees over the prior year periods were primarily a result of new SaaS solution sales exceeding customer cancellations during the previous year.

Professional services fees within our software solutions business segments decreased $2.1 million and $4.1 million during the third quarter and first nine months of 2013, respectively. The decline in professional services fees from the third quarter of 2012 occurred due to a reduced need for implementation services for our APM products and the decline in revenue for our Changepoint software products. The decline from the first nine months of 2012 occurred within our mainframe and Changepoint segments due to declines in new software license sales.

Software solutions revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 (1) 2012 2011 (1) United States $ 106,193 $ 99,679 $ 284,941 $ 298,674 Europe and Africa 58,238 64,853 152,150 173,897Other international operations 36,381 34,312 100,623 103,803 Total software solutions revenue $ 200,812 $ 198,844 $ 537,714 $ 576,374 (1) December 31, 2011 amounts between the United States, Europe and Africa and other international operations have been reclassified to conform to the current year presentation.

35-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESSoftware Solutions by Business Segment Application Performance Management The financial results of operations for our APM segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Revenue Software license fees $ 33,938 $ 24,360 39.3 % $ 74,237 $ 54,142 37.1 % Maintenance fees 23,369 19,441 20.2 66,544 57,003 16.7 Subscription fees 20,130 19,379 3.9 59,526 56,639 5.1 Professional services fees 7,624 8,893 (14.3 ) 23,003 22,646 1.6 Total revenue 85,061 72,073 18.0 223,310 190,430 17.3 Operating expenses 76,773 82,118 (6.5 ) 226,928 231,489 (2.0 ) Contribution margin $ 8,288 $ (10,045 ) 182.5 % $ (3,618 ) $ (41,059 ) 91.2 % Contribution margin % 9.7 % (13.9 %) (1.6 %) (21.6 %) APM segment revenue increased $13.0 million during the third quarter of 2013 due primarily to increased software license and maintenance fees. License fees increased $6.9 million in the U.S. and Canada due to a higher volume of software license transactions including one significant software license transaction that resulted in the recognition of $2.5 million in revenue during the third quarter of 2013. License fees in Europe increased $2.0 million with the changes in our European APM team. The increase in maintenance fees is primarily the result of new sales exceeding customer cancellations during the previous year.

Operating expenses declined during the third quarter of 2013 due to reductions in headcount and marketing expenses related to a continuing focus on cost containment during 2013 as well as the capitalization of additional software development costs due to projects which were in the capitalization phase of development during the third quarter of 2013.

APM segment revenue increased $32.9 million during the first nine months of 2013 due primarily to increased license and maintenance fees related to the acquisition of dynaTrace during the second quarter of 2012. Additionally, subscription fees increased $2.9 million due to new SaaS solution sales exceeding customer cancellations during the previous year.

Operating expenses for the first nine months of 2013 declined $4.6 million from the prior year due to reductions in headcount and marketing expenses for the second and third quarters of 2013 as compared to the second and third quarters of 2012. Revenue growth and cost reductions for the first nine months of 2013 had a positive impact on our contribution margin for the first nine months of 2013 as compared to the same period of the prior year.

36-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESApplication performance management revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 2012 2011 United States $ 45,249 $ 37,865 $ 121,649 $ 99,125 Europe and Africa 26,545 23,033 62,954 59,522Other international operations 13,267 11,175 38,707 31,783 Total APM segment revenue $ 85,061 $ 72,073 $ 223,310 $ 190,430 Mainframe The financial results of operations for our Mainframe segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Revenue Software license fees $ 24,743 $ 26,720 (7.4 )% $ 43,566 $ 83,874 (48.1 )% Maintenance fees 67,048 75,782 (11.5 ) 205,972 230,776 (10.7 ) Professional services fees 673 558 20.6 1,640 3,960 (58.6 ) Total revenue 92,464 103,060 (10.3 ) 251,178 318,610 (21.2 ) Operating expenses 24,727 24,721 0.0 67,856 72,926 (7.0 ) Contribution margin $ 67,737 $ 78,339 (13.5 )% $ 183,322 $ 245,684 (25.4 )% Contribution margin % 73.3 % 76.0 % 73.0 % 77.1 % Mainframe segment revenue declined $10.6 million for the third quarter of 2013 and $67.4 million for the first nine months of 2013. A significant software license transaction resulting in $9.8 million in revenue was recognized during the third quarter of 2013. However, this was more than offset by the reduction in sales volume of mainframe transactions overall recognized during the third quarter. The decline in revenue for the first nine months of 2013 is primarily related to five large software license transactions that resulted in the recognition of $26.4 million in revenue during the first nine months of 2012.

Furthermore, the reduction in revenue is consistent with the overall downward trend in our mainframe product revenues we have experienced throughout the past several years. Changes in our current customers' IT computing environments and spending habits have reduced their demand for additional mainframe computing capacity. In addition, increased pricing pressures, competition and the effects of foreign exchange rate changes have had a negative impact on our revenues. We intend to continue to make strategic enhancements to our mainframe solutions through research and development investments, including the PurePath for zOS product we released during the third quarter of 2013 which combines dynaTrace and Strobe technology to provide application performance management for the mainframe. We expect PurePath for zOS to meaningfully contribute to our mainframe earnings in 2014.

37-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Because many of our costs are relatively fixed, the decline in mainframe revenue resulted in a decline in contribution margin for both the third quarter and the first nine months of 2013 as compared to the same periods of the prior year.

Mainframe revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 2012 2011 United States $ 54,064 $ 55,539 $ 144,462 $ 181,167 Europe and Africa 21,737 29,836 61,083 80,641Other international operations 16,663 17,685 45,633 56,802 Total Mainframe segment revenue $ 92,464 $ 103,060 $ 251,178 $ 318,610 Changepoint The financial results of operations for our Changepoint segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change RevenueSoftware license fees $ 2,684 $ 3,513 (23.6 )% $ 5,545 $ 7,643 (27.4 )% Maintenance fees 4,139 3,895 6.3 12,321 11,647 5.8 Subscription fees 663 552 20.1 1,977 1,517 30.3 Professional services fees 3,137 4,517 (30.6 ) 9,898 12,487 (20.7 ) Total revenue 10,623 12,477 (14.9 ) 29,741 33,294 (10.7 ) Operating expenses 10,951 11,683 (6.3 ) 31,392 33,989 (7.6 ) Contribution margin $ (328 ) $ 794 (141.3 )% $ (1,651 ) $ (695 ) (137.6 )% Contribution margin % (3.1 %) 6.4 % (5.6 %) (2.1 %) Changepoint segment revenue declined $1.9 million for the third quarter of 2013 and $3.6 million for the first nine months of 2013 due to a decline in software license fees and professional services fees, partially offset by an increase in maintenance fees and subscription fees.

Operating expenses decreased from the prior year due to the decline in revenue.

However, the proportionately higher decrease in revenue caused the contribution margin to decline for the third quarter and first nine months of 2013.

38-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Changepoint revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 2012 2011 United States $ 4,857 $ 5,275 $ 14,064 $ 14,761 Europe and Africa 2,107 3,647 5,717 9,013 Other international operations 3,659 3,555 9,960 9,520 Total Changepoint segment revenue $ 10,623 $ 12,477 $ 29,741 $ 33,294 Uniface The financial results of operations for our Uniface segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Revenue Software license fees $ 3,466 $ 2,528 37.1 % $ 7,151 $ 7,299 (2.0 )% Maintenance fees 7,785 7,725 0.8 22,650 23,482 (3.5 ) Professional services fees 1,413 981 44.0 3,684 3,259 13.0 Total revenue 12,664 11,234 12.7 33,485 34,040 (1.6 ) Operating expenses 5,254 5,044 4.2 15,279 15,595 (2.0 ) Contribution margin $ 7,410 $ 6,190 19.7 % $ 18,206 $ 18,445 (1.3 )% Contribution margin % 58.5 % 55.1 % 54.4 % 54.2 % Uniface segment revenue increased $1.4 million for the third quarter of 2013 due to an increase in software license and professional services fees. For the first nine months of 2013, Uniface revenue declined $555,000 primarily due to the negative impact of foreign currency on software license and maintenance fees.

For the third quarter of 2013, operating expenses increased due to the increase in revenue. The proportionately higher increase in revenue compared to expenses resulted in the improvement in contribution margin. For the first nine months of 2013, operating expenses declined due primarily to the impact of foreign currency and the contribution margin remained consistent with the prior year.

39-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Uniface revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 2012 2011 United States $ 2,023 $ 1,000 $ 4,766 $ 3,621 Europe and Africa 7,849 8,337 22,396 24,721Other international operations 2,792 1,897 6,323 5,698 Total Uniface segment revenue $ 12,664 $ 11,234 $ 33,485 $ 34,040 Professional Services The financial results of operations for our professional services segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Professional services fees $ 33,202 $ 35,626 (6.8 )% $ 101,930 $ 115,051 (11.4 )% Operating expenses 28,264 31,794 (11.1 ) 85,322 95,045 (10.2 ) Contribution margin $ 4,938 $ 3,832 28.9 % $ 16,608 $ 20,006 (17.0 )% Contribution margin % 14.9 % 10.8 % 16.3 % 17.4 % Professional services segment fees decreased $2.4 million for the third quarter of 2013 and $13.1 million for the first nine months of 2013 primarily due to a decline in application development services for customers within the financial services industry. Several large projects for these customers were completed during 2012 and have not yet been replaced, resulting in the decline in revenue for the third quarter and the first nine months of 2013.

Operating expenses decreased $3.5 million for the third quarter of 2013 and $9.7 million for the first nine months of 2013 primarily due to a decline in subcontractor costs associated with the large financial services projects noted above as well as headcount reductions and a decline in bonus expense due to lower company-wide bonus attainment.

The improvement in contribution margin for the third quarter of 2013 is primarily due to a $2.5 million revenue reserve related to a government contract during the third quarter of 2012 resulting from collectability concerns, which had a negative impact on contribution margin in 2012. The reduction in contribution margin for the first nine months of 2013 was due to a decline in our utilization rate associated with the decline in revenue.

40-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Professional services segment revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 (1) 2012 2011 (1) United States $ 32,984 $ 35,055 $ 101,538 $ 113,626 Europe and Africa - 301 22 1,061 Other international operations 218 270 370 364 Total professional services segment revenue $ 33,202 $ 35,626 $ 101,930 $ 115,051 (1) December 31, 2011 amounts between the United States, Europe and Africa and other international operations have been reclassified to conform to the current year presentation.

Application Services The financial results of operations for our Covisint application services segment were as follows (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 % Change 2012 2011 % Change Application services fees $ 23,852 $ 18,587 28.3 % $ 64,981 $ 52,302 24.2 % Operating expenses 21,664 17,265 25.5 59,731 53,934 10.7 Contribution margin $ 2,188 $ 1,322 65.5 % $ 5,250 $ (1,632 ) 421.7 % Contribution margin % 9.2 % 7.1 % 8.1 % (3.1 %) Covisint services are provided to customers primarily in the automotive and healthcare industries. Application services segment fees increased $5.3 million for the third quarter and $12.7 million for the first nine months of 2013 due to growth from both recurring and services fees across automotive and healthcare customers as well as customers in other industries. Services fees increased, in part, due to the establishment of stand alone value for certain professional services during 2012, which allowed us to recognize the related revenue as the services were delivered rather than over the expected period during which the customer would receive benefit.

As of December 31, 2012 and December 31, 2011, backlog for the application services segment was approximately $108.7 million and $101.8 million, respectively. Backlog represents contractually committed arrangements that have yet to be recognized.

In anticipation of capitalizing on the growth of the secure collaboration services market, we hired additional developers, customer support and sales personnel, and we increased the capacity of our global application services network during 2012. Operating expenses increased $4.4 million during the third quarter of 2013 and $5.8 million during the first nine months of 2013 due to these investments partially offset by an increase in capitalized research and development costs. During the third quarter and first nine months of 2013, our revenue growth exceeded the ongoing additional costs from these investments, resulting in the increase in contribution margin over the prior year.

41-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESApplication services segment revenue by geographic location is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, December 31, 2012 2011 (1) 2012 2011 (1) United States $ 20,445 $ 16,366 $ 56,019 $ 45,523 Europe and Africa 1,077 784 3,044 2,798 Other international operations 2,330 1,437 5,918 3,981 Total application services segment revenue $ 23,852 $ 18,587 $ 64,981 $ 52,302 (1) December 31, 2011 amounts between the United States, Europe and Africa and other international operations have been reclassified to conform to the current year presentation.

Unallocated Expenses Unallocated expenses include costs associated with internal technology and the corporate executive, finance, human resources, administrative, legal, communications and investor relations departments. In addition, unallocated expenses include all facility-related costs, such as rent, building depreciation, maintenance and utilities associated with our worldwide offices.

Significant changes in these areas are discussed in "Operating Expenses" under "Technology Development and Support" and "Administrative and General".

OPERATING EXPENSES Our operating expenses include cost of software license fees; cost of maintenance fees; cost of subscription fees; cost of professional services; cost of application services; technology development and support costs; sales and marketing expenses; and administrative and general expenses. These expenses are described below without regard to the relevant segment(s) to which they are allocated.

Cost of Software License Fees Cost of software license fees includes amortization of capitalized software related to our licensed software products, the cost of duplicating and disseminating products to customers, including associated hardware costs, and the cost of author royalties.

42 -------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES Cost of software license fees is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Cost of software license fees $ 5,388 $ 4,844 11.2 % $ 15,117 $ 13,150 15.0 % Percentage of software license fees 8.3 % 8.5 % 11.6 % 8.6 % During the third quarter of 2013, cost of software license fees as a percentage of software license fees remained consistent with the prior year. Although cost of software license fees increased, software license revenue increased proportionately. During the first nine months of 2013, cost of software license fees increased $2.0 million due primarily to amortization expense on intangible assets acquired as part of the dynaTrace acquisition during the second quarter of 2012, resulting in the increase in cost as a percentage of software license fees.

Cost of Maintenance Fees Cost of maintenance fees consists of the direct costs allocated to maintenance and product support such as helpdesk and technical support.

Cost of maintenance fees is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Cost of maintenance fees $ 8,639 $ 9,603 (10.0 )% $ 26,653 $ 28,907 (7.8 ) % Percentage of maintenance fees 8.4 % 9.0 % 8.7 % 9.0 % Cost of maintenance fees decreased $1.0 million and $2.3 million during the third quarter and first nine months of 2013, respectively, primarily resulting from a reduction in maintenance costs related to our APM products.

Cost of Subscription Fees Cost of subscription fees consists of the amortization of capitalized software related to our web performance services offerings, depreciation and maintenance expense associated with our web performance services network related computer equipment; data center costs; and payments to individuals for tests conducted from their Internet-connected personal computers ("peer").

43-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESCost of subscription fees is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Cost of subscription fees $ 7,603 $ 7,291 4.3 % $ 22,823 $ 22,192 2.8 % Percentage of subscription fees 36.6 % 36.6 % 37.1 % 38.2 % Cost of subscription fees increased $312,000 during the third quarter of 2013 and $631,000 during the first nine months of 2013 primarily due to increased amortization of capitalized research and development costs. We continued to invest in research and development throughout 2012 and the first nine months of 2013 which increased the amortizable base.

Cost of subscription fees as a percentage of subscription revenue for the third quarter of 2013 remained consistent with the prior year. The decrease in the cost as a percentage of subscription fees for the first nine months of 2013 was due to the increase in subscription fees proportionately exceeding the increase in cost of subscription fees.

Cost of Professional Services Cost of professional services consists primarily of personnel-related costs of providing professional services, including billable and technical staff, subcontractors and sales personnel both for our professional services segment and our software related services.

Cost of professional services is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Cost of professional services $ 39,694 $ 45,277 (12.3 )% $ 122,080 $ 136,496 (10.6 ) % Percentage of professional services fees 86.2 % 89.5 % 87.1 % 86.7 % Cost of professional services decreased $5.6 million during the third quarter of 2013 and $14.4 million during the first nine months of 2013. The decrease was primarily due to a decline in subcontractor costs to support the activity in our professional services segment and a decline in salaries and benefits expense due to headcount reduction (see "Professional Services" discussion above for additional information).

The decline in cost as a percentage of professional services fees for the third quarter of 2013 is primarily due to the $2.5 million revenue reserve that had a negative impact on revenue for the third quarter of 2012 discussed in the "Professional Services" section of this report. The increase in cost of professional services as a percentage of professional services fees for the first nine months of 2013 was primarily due to the decline in professional services fees associated with the decline in our utilization rate. Many of the costs associated with our professional services fees, specifically salary and benefits expenses, do not fluctuate with changes in revenue. The increase was partially offset by the effect of the $2.5 million reduction in revenue for the third quarter of 2012 discussed above.

44-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESCost of Application Services Cost of application services consists primarily of personnel-related costs of providing application services, including billable and technical staff, subcontractors and sales personnel.

Cost of application services is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Cost of application services $ 20,758 $ 17,265 20.2 % $ 57,468 $ 53,934 6.6 % Percentage of application services fees 87.0 % 92.9 % 88.4 % 103.1 % Cost of application services increased $3.5 million during the third quarter and the first nine months of 2013 primarily due to increased salary and benefits expense from hiring additional developers, customer support and sales personnel to support the growth of the application services business segment.

The decrease in cost of application services as a percentage of application services fees for both the third quarter of 2013 and the first nine months of 2013 was due to the proportionately larger increase in application services fees.

Technology Development and Support Technology development and support includes, primarily, the costs of programming personnel associated with software technology development and support of our products and the web performance services network less the amount of capitalized internal software costs during the reporting period. Also included are personnel costs associated with developing and maintaining internal systems and hardware/software costs required to support all technology initiatives.

45-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESTechnology development and support costs incurred internally and capitalized are presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Technology development and support costs incurred $ 31,105 $ 30,471 2.1 % $ 93,768 $ 87,996 6.6 % Capitalized internal software costs (5,476 ) (3,206 ) 70.8 (14,093 ) (9,290 ) 51.7 Technology development and support costs expensed $ 25,629 $ 27,265 (6.0 )% $ 79,675 $ 78,706 1.2 % Technology development and support costs expensed as a percentage of software solutions revenue 12.8 % 13.7 % 14.8 % 13.7 % Technology development and support before capitalized internal software costs increased $634,000 for the third quarter of 2013 and $5.8 million during the first nine months of 2013. The increase for the third quarter of 2013 primarily relates to increased software development activity as there were additional projects that were in the capitalization phase of development. The increase for the first nine months of 2013 primarily relates to higher compensation and benefits costs due to the hiring of developers and customer support personnel to support the growth of the APM segment, including those hired through the dynaTrace acquisition in the second quarter of 2012. The increase in costs for the first nine months of 2013 was partially offset by a reduction in bonus expense resulting from lower company-wide bonus attainment.

Technology development and support as a percentage of software solutions revenues declined from the prior year for the third quarter of 2013 primarily due to the increase in revenue and an increase in the capitalization of software costs. Technology development and support as a percentage of software solutions revenues increased for the first nine months of 2013 due to the decline in revenue and increased costs.

The change in capitalized internal software costs from the prior year relates primarily to the timing of projects that are in the capitalization phase of development. During the third quarter of 2013, several additional product releases within our APM segment were in the capitalization phase of development as compared to the third quarter of 2012, resulting in $2.3 million in additional capitalization. During the first nine months of 2013, a new product release for Changepoint was also in the capitalization phase of development as well as the APM product releases, resulting in the increase in capitalized research and development costs from the prior year.

46-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESSales and Marketing Sales and marketing costs consist primarily of personnel related costs associated with product sales, sales support and marketing for our product offerings.

Sales and marketing costs are presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Sales and marketing costs $ 65,773 $ 69,683 (5.6 )% $ 184,604 $ 197,255 (6.4 )% Percentage of software solutions revenue 32.8 % 35.0 % 34.3 % 34.2 % Sales and marketing costs declined $3.9 million for the third quarter of 2013 and $12.7 million for the first nine months of 2013 due primarily to decreased compensation and travel expense associated with headcount reduction, primarily in Europe. Additionally, advertising expense declined from the prior year due to a credit related to a significant marketing agreement.

Administrative and General Administrative and general expenses consist primarily of costs associated with the corporate executive, finance, human resources, administrative, legal, communications and investor relations departments. In addition, administrative and general expenses include all facility-related costs, such as rent, building depreciation, maintenance and utilities, associated with our worldwide offices.

Administrative and general expenses are presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 ChangeAdministrative and general expenses $ 44,733 $ 39,236 14.0 % $ 122,819 $ 122,717 0.1 % Administrative and general costs increased $5.5 million during the third quarter of 2013 and $102,000 during the first nine months of 2013. The increase for the third quarter of 2013 is due primarily to expenses related to a post-retirement consulting agreement executed during the quarter and to an asset impairment. For the first nine months of 2013, the increase in expense was offset by a decline in bonus expense resulting from lower company-wide bonus attainment.

We may incur significant professional fees during the coming quarters related to the Elliott proposal. The amount and timing of the related expenses will depend upon additional actions taken by the shareholder. Aside from the costs associated with the Elliott proposal, we anticipate our cost reduction initiatives to begin impacting our overall administrative and general costs in fiscal 2014.

47-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESOTHER INCOME (EXPENSE) Other income (expense), net consists primarily of interest income realized from our cash and cash equivalents, interest earned on our financing receivables and income generated from our investment in a partially owned company offset by interest expense primarily associated with our long-term debt.

Other income (expense) is presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Interest income $ 520 $ 808 (35.6 )% $ 1,487 $ 2,767 (46.3 )% Interest expense (495 ) (890 ) 44.4 (1,481 ) (2,443 ) 39.4 Other (80 ) 313 (125.6 ) (96 ) 897 (110.7 ) Other income, net $ (55 ) $ 231 (123.8 )% $ (90 ) $ 1,221 (107.4 )% The decline in interest income is primarily due to the reduction in cash and cash equivalents resulting from cash used to purchase dynaTrace in 2012, repayments on our outstanding debt, our share repurchases and, to a lesser extent, a decline in interest income related to our installment receivables.

The decrease in interest expense is related to interest on borrowings under the line of credit. Borrowings were incurred primarily to fund a portion of the dynaTrace acquisition during the second quarter of 2012 and to continue the share repurchase program. The average outstanding debt balances during the second and third quarters of 2012 were approximately $128 million and $122 million, respectively, as compared to approximately $32 million, $49 million and $69 million during the first, second and third quarters of 2013, respectively.

INCOME TAXES Income taxes are accounted for using the asset and liability approach. Deferred income taxes are provided for the differences between the tax bases of assets or liabilities and their reported amounts in the financial statements and net operating loss and credit carryforwards.

The income tax provision and effective tax rate are presented in the table below (in thousands): Three Months Ended Nine Months Ended December 31, % December 31, % 2012 2011 Change 2012 2011 Change Income tax provision $ 14,254 $ 11,236 26.9 % $ 26,894 $ 30,339 (11.4 )% Effective tax rate 36.0 % 34.2 % 36.7 % 33.1 % The Company's effective tax rate for the nine months ended December 31, 2012 was 36.7% compared to 33.1% for the nine months ended December 31, 2011. The effective tax rate was higher primarily due to a reversal of the valuation allowance associated with the Brownfield Redevelopment ("Brownfield") tax credit resulting in a $5.0 million reduction to the Company's income tax provision for the nine months ended December 31, 2011. The reversal was recorded as a result of legislation enacted in May 2011 that amended Michigan's Income Tax Act to implement a comprehensive set of tax changes effective January 2012. One part of the legislation contains provisions that replaced the Michigan Business Tax ("MBT") with a new corporate income tax. Certain credits allowed under the MBT, including the Brownfield tax credit, will continue to be effective under the revised Income Tax Act. This will allow the Company to reduce its future tax liability for the duration of the credit carryforward period.

48-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES The American Taxpayer Relief Act ("ATRA") was signed into law on January 2, 2013. The ATRA extended the research and experimentation credit retroactively to January 1, 2012; under the prior law the credit expired on December 31, 2011.

The new legislation extends the credit only through December 2013. The cumulative benefit of this reinstatement from January 2012 through March 2013 will be recognized entirely during the fourth quarter of fiscal 2013, and is not expected to be material.

MANAGEMENT'S DISCUSSION OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES Our consolidated financial statements are prepared in accordance with U.S. GAAP.

The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Assumptions and estimates were based on the facts and circumstances known at December 31, 2012. However, future events rarely develop exactly as forecast, and the best estimates routinely require adjustment. The accounting policies discussed in Item 7 of our annual report on Form 10-K for the year ended March 31, 2012 are considered by management to be the most important to an understanding of the financial statements, because their application places the most significant demands on management's judgment and estimates about the effect of matters that are inherently uncertain. These policies are also discussed in note 1 of the consolidated financial statements included in Item 8 of that report. There have been no material changes to that information since the end of 2012.

Goodwill Impairment Evaluation The goodwill balance by reporting unit as of December 31, 2012 is presented as follows (in thousands): APM MF CP UF PS AS Total Goodwill as of March 31, 2012 $ 477,632 $ 140,591 $ 22,084 $ 21,285 $ 114,912 $ 25,385 $ 801,889 Effect of foreign currency translation (2,132 ) (1 ) - - 67 - (2,066 ) Goodwill as of December 31, 2012 $ 475,500 $ 140,590 $ 22,084 $ 21,285 $ 114,979 $ 25,385 $ 799,823 We evaluated our goodwill for impairment on a reporting unit basis at March 31, 2012. This evaluation indicated that none of our reporting units failed step one of our goodwill impairment analysis. Our professional services reporting unit was the only reporting unit where the estimated fair value was not substantially in excess of the carrying value, as the estimated fair value exceeded the reporting unit's carrying value by approximately 14% at March 31, 2012.

49-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIES We continue to monitor the risk of future goodwill impairment for the professional services reporting unit, which has a goodwill balance of $115.0 million at December 31, 2012. We believe the decline in revenue and margin for the first nine months of 2013 compared to the first nine months of 2012 is temporary due to the expiration of certain projects as discussed in "Professional Services" above. However, if we are unable to increase both revenues and margins, we may have a triggering event and we could be required to reduce the value of goodwill associated with the professional services reporting unit. The contribution margin percentage for the first nine months of 2013 was 16.3% as compared to 17.4%, 16.1%, 16.7% and 10.0% for the first nine months of 2012, fiscal years 2012, 2011 and 2010, respectively. There has been no triggering event since March 31, 2012.

Application of the goodwill and other intangibles impairment test requires judgment, including the assignment of assets and liabilities to reporting units and determination of the fair value of each reporting unit. The fair value of each reporting unit is estimated using a discounted cash flow model in combination with a market approach. This analysis requires significant judgments, including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash flows will occur, estimation of market interest rates, determination of our weighted average cost of capital and selection and application of peer groups.

The estimates used to calculate the fair value of a reporting unit change from year to year based on operating results, market conditions and estimated future cash flows. While we believe that the assumptions and estimates used to determine the estimated fair values of each of our reporting units are reasonable, a change in assumptions underlying these estimates could materially affect the determination of fair value and goodwill impairment for each reporting unit.

The fair value of the professional services reporting unit was estimated at March 31, 2012, primarily using a discounted cash flow model. Assumptions used in the model that have the most significant effect are our estimated growth rates and estimated weighted average cost of capital.

The events and circumstances that could affect our key assumptions for the professional services reporting unit and the analysis of fair value include the following: · Our ability to achieve sales productivity at a level to achieve the profitability in the forecast period.

· Failure of our billable staff to meet their utilization or rate targets.

· Our ability to hire and retain sales, technology and management personnel.

· Future negative changes in the U.S. economy.

· Increased competition and pricing pressures within the professional services market.

50-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESLIQUIDITY AND CAPITAL RESOURCES As of December 31, 2012, cash and cash equivalents totaled $64.9 million, compared to $99.2 million at March 31, 2012.

Net cash provided by operating activities Net cash provided by operating activities during the first nine months of 2013 was $49.0 million, which represents a $24.7 million decline from the first nine months of 2012. The decrease was primarily due to a $46.9 million reduction in cash received from customers resulting from the decrease in revenue as compared to the prior year. The decrease in operating cash was partially offset by a $9.6 million reduction in cash paid to suppliers primarily related to fewer subcontractors, a $7.7 million reduction in cash paid for income taxes and a $6.8 million reduction in cash paid to employees resulting from headcount reduction.

The condensed consolidated statements of cash flows compute net cash from operating activities using the indirect cash flow method. Therefore non-cash adjustments and net changes in assets and liabilities (net of effects from currency fluctuations) are adjusted from net income to derive net cash from operating activities.

Changes in accounts receivable and deferred revenue have typically represented the most significant adjustments to net income to arrive at operating cash flow as we allow for deferred payment terms on multi-year products contracts. The impact of the net decrease in accounts receivable as compared to the prior year was $31.3 million and primarily related to the reduction in revenue from large software license deals and the timing of billings from multi-year product arrangements for the first nine months of 2013 as compared to the first nine months of 2012. The impact of the net decrease in deferred revenue was $38.0 million and primarily related to the decline in deferred multi-year mainframe maintenance as well as a decline in mainframe maintenance renewals during the first nine months of 2013 compared to the first nine months of 2012.

Additionally, the impact of the net decrease in accounts payable and accrued expenses as compared to the prior year was $25.7 million and primarily related to the reduction in the bonus accrual due to lower revenue and earnings attainment for the first nine months of 2013 as compared to the first nine months of 2012.

We believe our existing cash resources, including our line of credit and its expansion provision, and cash flow from operations will be sufficient to meet our short-term and long-term liquidity requirements, including the additional liquidity needed to fund the anticipated quarterly dividends.

Net cash used in investing activities Net cash used in investing activities during the first nine months of 2013 was $44.5 million, which represents a $239.7 million decrease in cash used as compared to the first nine months of 2012 due primarily to the $249.3 million in cash used to acquire dynaTrace during the second quarter of 2012 partially offset by increases in purchases of property and equipment and capitalized software of $8.8 million.

We will continue to evaluate business acquisition opportunities that fit our strategic plans. If the cash consideration for a future acquisition or combination of acquisitions were to exceed our operating cash balance resources, we would probably further utilize our credit facility and may need to seek additional financing.

51-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESNet cash provided by (used in) financing activities Net cash used in financing activities during the first nine months of 2013 was $37.4 million. Net cash provided by financing activities during the first nine months of 2012 was $116.3 million, resulting in a net decrease to cash of $153.7 million for the first nine months of 2013 as compared to the same period of the prior year.

The decrease was primarily due to a $37.4 million reduction in proceeds from borrowings, a $72.1 million increase in purchases of common stock and a $47.6 million increase in payments on borrowings. The proceeds from borrowings during the first nine months of 2012 were used to fund the dynaTrace acquisition. The proceeds from borrowings during the first nine months of 2013 were used to fund our repurchases of common stock.

Since May 2003, the Board of Directors has authorized the Company to repurchase a total of $1.7 billion of our common stock under a discretionary stock repurchase plan ("Discretionary Plan"). Purchases of common stock under the Discretionary Plan may occur on the open market, or through negotiated or block transactions based upon market and business conditions, subject to applicable legal limitations.

As of December 31, 2012, approximately $147.7 million remains authorized for future purchases under the Discretionary Plan. The authorization will remain in effect until exhausted absent further action of the Board.

Our long-term goal for the Discretionary Plan is to reduce our outstanding common share count to approximately 200 million shares, though we may adjust our goals based on our cash position and market conditions. Share repurchases under the Discretionary Plan are funded primarily through our operating cash flow and funds from our credit facility.

In May 2012, the Board of Directors authorized a Rule 10b5-1 repurchase program that was implemented during the first quarter of 2013 through which we repurchased shares pursuant to a predetermined formula during our quarterly trading black-out periods. This plan utilized funds under the previous Discretionary Plan authorization described above and expired in October 2012. In December 2012, the Board of Directors authorized a similar Rule 10b5-1 repurchase program which expires in May 2013.

The Company has an unsecured revolving credit agreement (the "credit facility") with Comerica Bank and other lenders to provide leverage for the Company if needed. Refer to note 9 of the condensed consolidated financial statements for additional information related to the credit facility. The timing for ultimate repayment of the amount currently outstanding will depend on operating cash flows, share repurchases and dividend payments.

Recently Issued Accounting Pronouncements See note 1 of the condensed consolidated financial statements included in this report for recently issued accounting pronouncements that may affect the Company.

52-------------------------------------------------------------------------------- Table of Contents COMPUWARE CORPORATION AND SUBSIDIARIESCONTRACTUAL OBLIGATIONS Our contractual obligations are described in "Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations" contained in our annual report on Form 10-K for the year ended March 31, 2012. Except as described elsewhere in this report on Form 10-Q, there have been no material changes to those obligations or arrangements outside of the ordinary course of business since the end of 2012.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources