Contact Center Solutions Industry News

TMCNet:  MyInfoBill.com Develops Remote Work Program to Increase Workplace Diversity

[February 06, 2013]

MyInfoBill.com Develops Remote Work Program to Increase Workplace Diversity

Denver, CO, Feb 06, 2013 (PRWeb.com via COMTEX) -- As part of their ongoing efforts to create as diverse a workspace as possible, MyInfoBill will allow their customer service representatives to work remotely from home if they so choose, the company said.

"We have a diverse customer base, so it's important we have diverse customer service representatives," said company spokesman Josh Fraser. "The best way to do that it is to be as flexible as possible in how and where employees work." Fraser said that many people who would have been great potential employees in the past were not hired because it would have been difficult to get to the phone bank on a daily basis.

"Some people have small children and can't afford daycare," Fraser said. "Some live at a distance and would have had a lot of their salary eaten up by rising gas costs. Others are disabled and would have had trouble getting to our phone bank. Still others need a more flexible schedule than could be accommodated if they physically came here. We don't want to lose those people as potential employees." Fraser said any and all employees who want to work from home will be given the software and communications hardware they need to log into the system and start taking calls.

"We are even developing ways to make our ongoing training programs virtual so that, if it is a challenge for them, they never need to enter our physical phone bank at all," Fraser said. "This will allow us to have the most talented and experienced customer service staff possible." About MyInfoBill.com: Customer service website MyInfoBill.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, MyInfoBill.com continues to grow as a reputable customer service resource. Visit MyInfoBill.com to chat with a live representative or email manager(at)myinfobill(dot)com with any questions or concerns.

Read the full story at http://www.prweb.com/releases/2013/2/prweb10399101.htm PRWeb.com

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