Contact Center Solutions Industry News

TMCNet:  Radvision announces availability of eVident

[January 31, 2013]

Radvision announces availability of eVident

Jan 31, 2013 (Datamonitor via COMTEX) -- Radvision, an Avaya company, has announced the availability of eVident, a package of video network readiness and monitoring tools.

eVident offers intelligent monitoring that allows enterprises and service providers to ensure network readiness before and after voice and video applications are deployed. eVident also provides continuous network monitoring of media to ensure Quality of Experience (QoE) for users and to detect faults that may affect application usage, the company said.

According to the company, key components of eVident include network readiness assessments; real-time voice and video monitoring (RVMON); and quality measurement and analysis.

With PreVideo, network administrators can test their networks and determine if they are ready for Voice over IP (VoIP) and HD video conferencing prior to deployment. PreVideo emulates voice and video systems and can simulate hundreds of calls simultaneously - enabling administrators to determine the impact of video prior to making significant endpoint investments.

RVMON delivers real time QoE monitoring through continuous collecting and analysis of audio and video metrics of conferences throughout the entire installation.

VQInsider provides in-depth measurement and analysis of the user experience for quantification of voice and video quality. Through detailed reports from non-intrusive examination of network and audio/video codec parameters, VQInsider determines the cause of quality issues and defines improvement options, enabling organizations to develop and maintain HD video conferencing applications and services.

http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources