Contact Center Solutions Industry News

TMCNet:  Global 200 Insurance chooses Cicero XM for call center smart desktop

[January 24, 2013]

Global 200 Insurance chooses Cicero XM for call center smart desktop

Jan 24, 2013 (TELECOMWORLDWIRE via COMTEX) -- Cicero Inc. (OTCBB: CICN) said that a Fortune 500 provider of insurance products and services with over $115 billion in assets has signed an enterprise software license and services agreement to deliver an integrated Cicero XM Smart Desktop solution for their call centers.

The insurance provider will be using Cicero's award-winning Cicero XM technology to implement a call centre enhanced desktop with automated sign-on, application quick launch, automated search and navigation, consolidated views of key information and other features. The new desktop will use existing applications and will present information in an organized desktop for customer service representatives to improve productivity and customer experience.

Cicero provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees' desktops and mobile devices. Learn more at www.ciceroinc.com.

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