Contact Center Solutions Industry News

TMCNet:  Global 200 Insurance Company Selects Cicero XM(R) to Deliver a Call Center Smart Desktop

[January 23, 2013]

Global 200 Insurance Company Selects Cicero XM(R) to Deliver a Call Center Smart Desktop

(Marketwire Via Acquire Media NewsEdge) CARY, NC -- (Marketwire) -- 01/23/13 -- Cicero Inc. (OTCBB: CICN), a provider of business performance software for desktops and mobile devices, announced today that a Fortune 500 Provider of insurance products and services with over $115 Billion in assets has signed an enterprise software license and services agreement to deliver an integrated Cicero XM Smart Desktop solution for their call centers.

The Insurance Provider will be using Cicero's award-winning Cicero XM technology to implement a call center enhanced desktop with automated sign-on, application quick launch, automated search and navigation, consolidated views of key information and other features. The new desktop will use existing applications and will present information in an organized desktop for customer service representatives to improve productivity and customer experience.

"Our technology allows companies to leverage the investments already made in enterprise applications and securely serve up the right information to the right people when it is needed -- at both the desktop and now the mobile device," said Mike Garner, Chief Customer Officer at Cicero. "We are pleased that another Fortune 500 company has selected our technology to support their employee and customer service initiatives." About Cicero Inc.

Cicero® provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees' desktops and mobile devices. Using Cicero EDGE™, global customers are addressing the challenges of security, compatibility, and usability by leveraging existing applications and delivering integrated enterprise mobility at the fraction of time and cost as other approaches. Others use Cicero XM® to improve contact center and back office productivity by integrating, and presenting information with unified desktops and desktop automation. Cicero customers and partners also use Cicero Discovery™, a desktop analytics solution, to collect activity and application performance data and track business objects across time and multiple users as well as to measure against defined business process workflows for analysis and/or to feed third party applications. Learn more at www.ciceroinc.com.

Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact: Keith Anderson Email Contact 919-380-5092 Source: Cicero Inc.

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