Contact Center Solutions Industry News

TMCNet:  Datatel IVR Credit Card and ACH Payments on the Cloud Offers More Data Options to Interface with Accounting, CRM and Back Office Systems

[January 17, 2013]

Datatel IVR Credit Card and ACH Payments on the Cloud Offers More Data Options to Interface with Accounting, CRM and Back Office Systems

Miami, Florida / Toronto, Ontario, Jan 17, 2013 (PRWeb.com via COMTEX) -- Datatel Communications Inc/Datatel Inc in Canada, a leader in PCI compliant IVR Credit Card and ACH Payments on the Cloud, announced today new data exchange options that will allow business to cost effectively connect IVR Telephone Payments to Accounting, CRM and Back Office systems.

Datatel is the most cost effective and easy to deploy IVR payment service to process Credit Card and ACH payments over the telephone 24/7. It's a Service, no software or hardware to buy or install. Hundreds of Businesses, Government and non-for-profit organizations use Datatel to process bill, fee and contribution payments over the telephone 24/7.

Datatel's new client data exchange interfaces offer companies and organizations of all sizes the ability to query and update accounting, CRM and back office systems that meet their specific business requirements and technology capabilities.

Clients have the option to choose from data pull/push through the Datatel web portal, cloud data storage and automated data batch exchange, real-time data exchange using a standardized web API and custom real-time integration. Clients benefit from being able to choose from the option that best fits their requirements, budget and technical expertise.

As a PCI-DSS compliant Cloud service there is no software or hardware to buy. Datatel provide connectivity to all major credit card processors in the US and Canada, ACH payment processing, allowing business to continue using their existing merchant and banking account.

"We are committed to deliver cost effective IVR Credit Card and ACH payment solutions, by providing standardized options for client data exchange with Accounting, CRM and Back Office systems our clients can meet both their cost saving and business objectives by only investing in what they need", said Barnard Crespi, Co-CEO, at Datatel Communications Inc.

About Datatel Datatel is the most cost effective and easy to deploy IVR payment service to process Credit Card and ACH payments over the telephone 24/7. As a PCI-DSS compliant Cloud service there is No Software or Hardware to Buy or Install. We provide connectivity to all major credit card processors in the US and Canada allowing our clients to continue using their existing merchant account and banking relationships.

Our service removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Datatel's IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit http://www.datatel-systems.com.

Media Contacts: Barnard Crespi 800-831-6660 x251 Read the full story at http://www.prweb.com/releases/2013/1/prweb10335507.htm PRWeb.com

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources