Contact Center Solutions Industry News
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05/03/2013 - Bunchball Unveils Augmented Gamification Tools for Jive Platform
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04/08/2013 - Teleperformance Earns the Multimedia Contact Center Award
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03/19/2013 - Shangri-La Unveils Customer Contact Center in China
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03/12/2013 - Contact Centre Australia Generates Job Growth in Wellington, New Zealand
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03/04/2013
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Featured Whitepaper
Microsoft® Lync® in the Contact Center:
Integrating with Customer Interaction Center™
to Provide a Barrierâ€free Customer Experience
To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow
the unified communications blueprint of open standards interoperability and integrate to a contact center
solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven
best of breed contact center solution that merits consideration ...
Featured Success Story
Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.
Featured Product Demo
Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]- Part 2: Leveraging Technology for Remote Agents
[white paper] - Part 3: Next Generation Home Working
[white paper] - Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
- Kohl's Selects Interactive Intelligence Cloud Communications Solution
May 17, 2013 - Interactive Intelligence Ranked among Indiana's Best Places to Work
May 10, 2013 - Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013 - Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013 - Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013
