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TMCNet: First Bank of Highland Park chooses enterprise IP telephony provider

[January 09, 2013]

First Bank of Highland Park chooses enterprise IP telephony provider

Jan 09, 2013 (TELECOMWORLDWIRE via COMTEX) -- First Bank of Highland Park has selected Adapt Telephony Services, LLC, of Oak Brook to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (NASDAQ: ININ) contact centre and enterprise IP telephony software suite, Customer Interaction Center .

The all-in-one unified communication platform will be deployed by Adapt throughout First Bank's organization. Adapt has an extensive focus in the financial industry with more than 80 financial clients across 27 states. These institutions range in size from $100 million in assets to over $7 billion. Adapt was named the Interactive Intelligence Worldwide Partner of the Year for both 2011 and 2010, a competition among 375 resellers and systems integrators globally.

The privately-owned community bank has served area clients since 1955. CIC will upgrade the contact centre by replacing an aging enterprise telephony system with a single platform. First Bank no longer will need to manage multiple standalone systems loosely integrated from multiple vendors.

Interactive Intelligence Group is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and business process automation.

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