Contact Center Solutions Industry News

TMCNet:  OneDesk Unveils New User Interface

[January 09, 2013]

OneDesk Unveils New User Interface

MONTREAL --(Business Wire)--

OneDesk, developer of a powerful web-based Unified Product Platform has released its new and improved user interface. OneDesk leads the market in providing solutions that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. This integrated suite of SaaS (News - Alert) applications incorporates powerful tools: Social media monitoring & engagement, customer feedback management, innovation & ideas management, help desk, requirements management, product roadmapping and issues and tasks management.

OneDesk improves collaboration between teams by tying all product-related applications into one seamless, integrated system. Social collaboration tools like chat, discussion forums, emails, blogs, customer portals, real-time collaborative editing and real-time notifications help teams create structure, get organized and ensure all stakeholders are connected throughout the product development process.

A Testimony to Customer Feedback

Changes and updates made to the new interface are the result of valuable feedback captured from customers and users, as well as feedback from employees, and business partners. "We are thrilled with OneDesk's cleaner, more intuitive interface that still provides users access to the same Unified Product Plaform our customers depend on. The new interface is a good example of what can be accomplished from listening to customers, and capturing valuable feedback," said Derek Gold, Vice President, Product Marketing at OneDesk Inc.

The new interface makes it even easier for marketing, customer service, engineering, product and project management to access OneDesk's Unified Product Platform and manage their projects and plan out their products online.

About OneDesk

OneDesk is leading the market in providing products that help companies realize the benefits of social product development, co-creation, and customer-driven innovation. This blended suite of SaaS applications incorporates powerful tools: social media monitoring & engagement, customer feedback management, innovation & ideas management, customer service & help desk, requirements management, project management, product roadmapping and release management.

Website: OneDesk
LinkedIn (News - Alert): Follow OneDesk on LinkedIn
Twitter (News - Alert): Follow OneDesk on Twitter
Facebook (News - Alert): Find OneDesk on Facebook
XML feed: OneDesk feed


[ Back To Contact Center Solutions's Homepage ]

Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!