Contact Center Solutions Industry News

TMCNet:  TeamSupport Releases Integration with DropBox

[January 09, 2013]

TeamSupport Releases Integration with DropBox

(PR Web Via Acquire Media NewsEdge) Dallas, TX (PRWEB) January 09, 2013 TeamSupport.com, the award-winning provider of collaborative customer support and helpdesk software, announced today it has now integrated with the popular file-sharing utility Dropbox.

The integration with Dropbox is the latest of TeamSupport’s suite of servicedesk features designed to help customer service teams communicate more effectively, collaborate better across departments and save time all to provide the best possible service to their customers.

“TeamSupport was built to help customer support teams communicate and collaborate better and, as part of this, to share information more readily,” said Robert C. Johnson, CEO of TeamSupport. “Many of our customers use Dropbox to share files, including documentation and other large files. As such, TeamSupport’s native integration with Dropbox now allows our customers to easily insert references to Dropbox files into their responses to customers, to information in the knowledgebase, or in response to a community post.” Dropbox is a free file-sharing service that allows users to bring together photos, docs, and videos anywhere, and share them easily, including across devices. Dropbox has more than 100 million users and is offered in eight languages: English, Spanish, Catilian Spanish, French, German, Japanese, Korean and Italian. Worldwide people save one billion files to DropBox every 24 hours.

Learn more about TeamSupport’s Dropbox integration and other innovative features by visiting http://www.TeamSupport.com.

About TeamSupport TeamSupport.com is an award winning enterprise class help desk system which focuses on enhancing internal collaboration to better solve customer issues. More than just another servicedesk software, TeamSupport empowers the entire company to enhance the customer experience.

TeamSupport.com contact: Eric Harrington / Press (at) teamsupport (dot) com 800-596-2820 ext.806 Read the full story at http://www.prweb.com/releases/2013/1/prweb10304325.htm (c) 2013 PRWEB.COM Newswire

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