Contact Center Solutions Industry News

TMCNet:  IDC's 2013 tech predictions: Mobility, cloud computing, social technologies and big data

[January 09, 2013]

IDC's 2013 tech predictions: Mobility, cloud computing, social technologies and big data

(Flare (Pakistan) Via Acquire Media NewsEdge) Worldwide IT spending in 2013 will exceed $2.1 trillion, up 5.7 per cent from 2012; sales of smart devices will grow by 20 per cent; Internet through PCs will shrink by 15 million, while mobile users will increase by 91 million The most significant IT trends of 2013 are familiar -- mobility, cloud computing, social technologies and big data -- but the new year will bring a new urgency as enterprises look for vendors to move past exploratory roadmap stages and deliver genuinely competitive products and services, says research firm IDC in its annual predictions forecast.

2013 IT salaries: 15 titles getting the biggest pay raises In the big picture, IDC says worldwide IT spending in 2013 will exceed $2.1 trillion, up 5.7 per cent from 2012. The biggest driver of that growth will be mobility: Sales of smart mobile devices including smartphones and tablets will grow by 20 per cent, generate 20 per cent of all IT sales, and drive a whopping 57 per cent of all IT market growth. Excluding smart mobile devices, IT industry growth will be just 2.9 per cent.

The surge in mobility will lead to mobile devices surpassing PCs as the method of choice for online access. The number of people accessing the Internet through PCs will shrink by 15 million over the next four years, while the number of mobile users will increase by 91 million. In 2015, US consumers accessing the Internet through mobile devices will outnumber those using PCs to access the Internet, IDC predicts.

Another driver of industry growth is emerging markets, where IT spending is projected to grow by 8.8 per cent to more than $730 billion, or 34 per cent of all IT spending. The rate of growth in emerging markets is twice that of developed countries, IDC says.

As vendors work to compete more aggressively in mobility, cloud, social and big data, market-share upheaval seems inevitable.

In software, for instance, SaaS vendors will grab one or more of the top share positions in the majority of the major application software markets within the next three years, IDC says. In servers, Amazon -- the largest cloud service provider -- will become a top 2 or 3 server/virtual machines vendor by 2016, the firm predicts.

Another example is in the data center arena, where converged systems and software-defined networks (SDN) will open the door for leadership shakeups. Specifically, the SDN market is forecast to reach $3.7 billion by 2016 and account for 35 per cent share of Ethernet switching in the data center (up from almost negligible penetration in 2012). "Major networking vendors -- including Cisco, Juniper, Brocade, and HP -- are encountering both massive risk and major new opportunities to dominate what is becoming a radically new networking landscape," IDC asserts.

Also on the horizon, according to IDC's predictions: - Mini tablet surge: The tablet market will grow by at least 42 per cent to more than 170 million units in 2013. Mini tablets with screens smaller than 8 inches will account for as much as 60 per cent of unit shipments, up significantly from 33 per cent in 2012.

- Mobile platform rationalization: If a mobile platform doesn't get at least 50 per cent of developers interested in developing apps on it, its demise is imminent. Vulnerable platforms include Microsoft, which today has attracted about 33 per cent of developers, and RIM, which has about 9 per cent developer interest.

- SaaS a hot buy: IDC is predicting $25 billion in SaaS acquisitions over the next 20 months, up from $17 billion in the past 20 months.

- PaaS growth spurt: IDC is forecasting a tenfold increase in the number of industry-focused platform as a service (PaaS) offerings, which numbered fewer than 100 in 2012. More broadly focused cloud platforms, such as Salesforce.com's Force.com, Microsoft Azure and Amazon Web Services, will become more commoditized, the firm says.

- Rise of business execs making IT decisions: By 2016, 80 per cent of new IT investments will directly involve line-of-business executives. At least half the time, the line-of-business executive will be the lead decision maker.

- BYOD security: Even enterprise security isn't immune from the consumerization trend. Citing what it calls a "Bring your own ID" trend, IDC predicts that "many more enterprises, and the security software and services vendors that serve them, will use the identity management systems of Facebook, Google, Yahoo!, Microsoft, and other consumer social networks and cloud services as a new foundation for enterprise authentication." - Big data buying spree: Mergers and acquisitions in the big data area will see vendors adding more discovery, predictive analytics, and text- and rich-media analytics technologies to their portfolios.

The tablet market will grow by at least 42 per cent to more than 170 million units in 2013. Mini tablets with screens smaller than 8 inches will account for as much as 60 per cent of unit shipments, up significantly from 33 per cent in 2012

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources