Contact Center Solutions Industry News

TMCNet:  Intraday Management Technology Provider, Knowlagent, Undergoes Rebrand and Unveils New Company Name

[January 07, 2013]

Intraday Management Technology Provider, Knowlagent, Undergoes Rebrand and Unveils New Company Name

ATLANTA --(Business Wire)--

Knowlagent, the leading provider of intraday management solutions, is excited to announce its new corporate name, Intradiem™.

The company was compelled to change its name as its product expanded far beyond the company's original offering, an e-learning tool for training during idle time.

As the company has grown, Intradiem has developed a substantial technology foundation, strengthened its capabilities for providing real-time business reflexes and expanded services to satisfy a diverse portfolio of clients. The new name, Intradiem, more accurately reflects the company's technology and value proposition as customers utilize Intradiem in all facets of intraday management, including intraday task management, staffing, queue management, and alerts.

"The new name depicts the capabilities of our product and the evolution of our company as the leading provider of intraday management solutions," said Matt McConnell, Intradiem's chief executive fficer. "We're excited to start the year off with this new brand and a mission to change the way companies respond to unpredictable events and conditions in order to increase productivity, profitability, and improve customer experiences."

The company website, www.intradiem.com, provides additional information about intraday management solutions. Over the next several weeks, all future business activity will be transferred to the new name. There has been no change in the company's management or ownership.

To view a social media version of this news release, visit here.

About Intradiem

Intradiem, formerly Knowlagent, is the leading provider of intraday management solutions for contact centers. Its technology increases agent productivity and performance by delivering off-phone activities during agent idle time. Intradiem's solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Intradiem's solutions every day. For more information, call 888-566-9457 or visit us online at www.intradiem.com.


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