BRIEF: Facebook testing free calling, adds 'push to talk' to app

Jan 03, 2013 (Los Angeles Times - McClatchy-Tribune Information Services via COMTEX) -- Facebook has begun to test a feature for its Messenger app that lets users call each other.

For now the test is limited to users in Canada who have the most recent version of the Facebook Messenger app downloaded on an iPhone, Facebook said Thursday.

The feature works much like a Skype call, but there is no video option. The calls can be made via Wi-Fi or on the phone's cellular network using its data plan.

Separately, the social network has released a worldwide update to its Messenger app adding a "push to talk" feature that can be used on both Android and iOS phones.

The feature lets Facebook members record and send short audio messages to each other.

To access the feature, open the Messenger app and begin composing a message. Click the plus sign to the left of the text field and then click "Record Voice." Hold the red button, and record your message, letting go when you are finished.

The recording will be sent immediately.

___ (c)2013 the Los Angeles Times Visit the Los Angeles Times at www.latimes.com Distributed by MCT Information Services

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.