Contact Center Solutions Industry News

TMCNet:  Anittel Utilizes LabTech Software for Remote Monitoring and Management [Manufacturing Close - Up]

[December 30, 2012]

Anittel Utilizes LabTech Software for Remote Monitoring and Management [Manufacturing Close - Up]

(Manufacturing Close - Up Via Acquire Media NewsEdge) LabTech Software, a remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, announced Anittel, an Australian national IT and telecommunications services company, has chosen LabTech Software as their RMM platform of choice.

According to a release, the exclusive agreement supplies Anittel with the ability to remotely support the technology and connectivity services it provides to organizations across regional and metropolitan Australia.

LabTech's automated management provides Anittel's 17 office locations and 210 employees nationwide with increased efficiency, added flexibility and enhanced integration with its other service and business management platforms. LabTech supplies an arsenal of IT management tools in a single interface, such as desktop, monitoring, trouble ticket tracking, user information, and software management.

"We serve a diverse range of users including corporate, education, health, finance, government, utilities and not-for- profit, which requires a sophisticated and flexible platform that can scale as we do," said Rob Pickering, National Engineering Manager of Anittel Group Ltd. "Choosing to competitively upgrade to the LabTech platform enables us to provide ideal support and management of our tier-one IT solutions including hardware and software, telecommunications, internet and networking, and cloud services. We understand migrating off an existing RMM tool is an important business decision, and LabTech made that choice an easy one for us." "It speaks volumes that a company with such regional influence has chosen LabTech to monitor and manage its clients' massive infrastructures, multimillion-dollar IT deployments, and mission- critical systems," said Matt Nachtrab, LabTech Software CEO. "We are proud of LabTech's business growth in Australia and around the world, and of providing IT businesses with ways to deliver superior managed services. We're looking forward to a long lasting partnership with Anittel." More information: http://www.labtechsoftware.com ((Comments on this story may be sent to newsdesk@closeupmedia.com)) (c) 2012 ProQuest Information and Learning Company; All Rights Reserved.

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