E-Signature and CRM Partnership Delivers Paperless Contracting

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 27 December 2012 Release date- 21122012 - Montreal, QC and Redmond, WA - Silanis Technology, the leader in enterprise electronic signature solutions with the largest e-signature deployments, and Avidian Technologies, provider of customer relationship management (CRM) system Prophet for Microsoft Outlook, today announced a partnership to integrate Silanis' cloud e-signature solution into Avidian's CRM solution.

This incorporation of electronic signatures within a tool for Microsoft Outlook will provide small and medium-sized businesses with the ability to process paperless contracts while also significantly shortening the sales cycle and increasing cost savings through the elimination of printing costs and courier costs.

Analyst Firm Forrester Research, Inc., says in its November 2011 paper Customer Experience Drives E-Signature Adoption that e-signing '...provides substantial value to the customer relationship management (CRM) system, as it speeds up the order process and lands commissions for sales staff earlier.' 'Our customers expressed a need for e-signatures and now we're able to deliver, helping them close deals and recognize that revenue faster,' said James Wong, CEO and co-founder of Avidian Technology. 'By adding e-signatures to Prophet, we're allowing users to eliminate the manual steps to complete a contract from days to hours and give back more time to the sales person to sell and service the customer,' continued Wong.

Silanis' e-signatures are widely used throughout the insurance, banking and government spaces to accelerate business transactions while improving compliance with legal and regulatory requirements.

'We're thrilled to offer Silanis' e-signatures in tandem with Avidian's Prophet CRM because of the value this adds to the end user,' said Silanis CEO Tommy Petrogiannis. 'What Prophet users will have now is the ability to gain the added benefits of paperless contracting previously only available with much larger and costlier CRM implementations,' continued Petrogiannis.

About Silanis Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis' solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish.

About Avidian Technologies Avidian Technologies is a software company specializing in creating both cloud-based and on-premise software solutions for users of Outlook and Exchange. Prophet, developed by Avidian Technologies on the .NET platform, is the leading contact management and CRM software built inside Microsoft Outlook. The company is headquartered in Redmond, Washington. For more information, please visit www.avidian.com.

[Editorial queries for this story should be sent to newswire@enpublishing.co.uk] ((Comments on this story may be sent to info@enpublishing.co.uk)) (c) 2012 Electronic News Publishing -

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.