Contact Center Solutions Industry News

TMCNet:  Rainmaker Announces Sale of Manila Call Center to Shore Solutions

[December 21, 2012]

Rainmaker Announces Sale of Manila Call Center to Shore Solutions

(Marketwire Via Acquire Media NewsEdge) CAMPBELL, CA -- (Marketwire) -- 12/21/12 -- Rainmaker Systems, Inc. (NASDAQ: RMKR), a leading global cloud e-Commerce company, today announced the sale of its Manila call center to Shore Solutions, Inc. on December 17, 2012.

Rainmaker decided to divest its Manila call center, as the operation no longer fits the long-term strategic plans of the company. For continuity and continued reach in the region, part of the agreement with Shore is to continue to utilize some of the key services we utilize today.

"We embarked on the sale process earlier this year and are very pleased to complete the sale of our Manila operations in the fourth quarter," said Rainmaker Chief Financial Officer Timothy Burns. "The sale will allow us to continue to hone our strategic focus on maximizing SMB revenue for our clients with a leading e-Commerce platform supported by global customer assist agents." The sale will result in increased gross margins and have a positive cash flow impact and is an important step in Rainmaker's tightening focus on cloud e-Commerce enhanced by customer assist agents.

About Rainmaker Rainmaker is an e-Commerce software company that helps multi-national companies address the B2B market by maximizing sales revenue for their products and services. The Rainmaker e-Commerce platform can be enhanced with Rainmaker customer assist agents to maximize revenue and customer satisfaction through the entire customer life cycle.

For more information, visit www.rainmakersystems.com or call 800-631-1545.

NOTE: Rainmaker Systems and the Rainmaker logo are registered with the U.S. Patent and Trademark Office. All other service marks or trademarks are the property of their respective owners.

CONTACT: Timothy Burns Chief Financial Officer Rainmaker Systems, Inc.

(512) 949-6021 Email Contact Source: Rainmaker Systems

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