Contact Center Solutions Industry News

TMCNet: BRIEF: FTC expands kids online privacy rules [video chat]

[December 19, 2012]

BRIEF: FTC expands kids online privacy rules [video chat]

Dec 19, 2012 (Los Angeles Times - McClatchy-Tribune Information Services via COMTEX) -- Technology has changed a lot in 15 years. It's been nearly that long since the Federal Trade Commission has updated rules protecting kids' online privacy.

The Federal Trade Commission said Wednesday that it has given parents greater control over the information that online services collect from kids 12 and under. Read Jessica Guynn's story on the issue here.

Among the changes to the 1998 Children's Online Privacy Protection Act: The FTC updated rules for mobile apps and made it clear that a child's location, photographs and videos cannot be collected without a parent's permission.

In this video chat, consumer columnist David Lazarus talks about the COPPA changes with Mark Blafkin, a spokesman for the Assn. of Competitive Technology, an organization representing app developers, and Alan Simpson, vice president of policy at Common Sense Media, an advocacy group for families.

Follow technology writer Jessica Guynn on Twitter @jguynn ___ (c)2012 the Los Angeles Times Visit the Los Angeles Times at www.latimes.com Distributed by MCT Information Services

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert

Press Releases