|[December 11, 2012]
MAXIMUS Georgia Childcare and Parent Services Operations Designated as Certified Center of Excellence
ATLANTA --(Business Wire)--
MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced today that its Georgia Childcare and Parent
Services (CAPS) operations have once again been recognized as a
Certified Center of Excellence by BenchmarkPortal (News - Alert) in collaboration with
the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
As a certified as a Center of Excellence, the Georgia CAPS project met
rigorous operational standards of efficiency and effectiveness. This
certification was achieved after BenchmarkPortal audited and verified
Georgia CAPS' key performance indicators and compared the data to that
of other peer organizations.
Georgia CAPS is a statewide program that helps more than 55,000 children
from low-income working families and families receiving Temporary
Assistance for Needy Families (TANF) benefits access child care
services. MAXIMUS provides childcare provider management and payment
services each month for an average of 3,900 providers across Georgia's
159 counties. Through a local office in Atlanta, the Company provides
attendance processing services and issues payments to childcare
providers. Additionally, the Company provides compliance, verification
and documentation support, and compiles data for federal reporting.
"Our Georgia CAPS project first received certification in 2011, so this
year's recertification underscores our continued commitment not only to
deliver high-quality services to child care providers across the state,
but also to provide efficient and cost-effective services for our
government client, the Georgia Department of Human Services," commented
Kathleen Kerr, President of MAXIMUS Human Services North America.
MAXIMUS is a leading operator of government health and human services
programs in the United States, United Kingdom, Canada, Australia and
Saudi Arabia. The Company delivers business process services to improve
the cost effectiveness, efficiency and quality of government-sponsored
benefit programs, such as Medicaid, Medicare, Children's Health
Insurance Program (CHIP), Health Insurance BC (British Columbia), as
well as welfare-to-work and child support programs around the globe. The
Company's primary customer base includes federal, provincial, state,
county and municipal governments. Operating under its founding mission
of Helping Government Serve the People®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit www.maximus.com.
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world's largest database of contact center metrics.
BenchmarkPortal's mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal please visit www.BenchmarkPortal.com.
[ Back To Contact Center Solutions's Homepage ]