Contact Center Solutions Industry News

TMCNet:  Broadvox Offers SIP Trunking Failover Options for Business Continuity

[December 11, 2012]

Broadvox Offers SIP Trunking Failover Options for Business Continuity

Dec 11, 2012 (Close-Up Media via COMTEX) -- Broadvox, a provider of VoIP, SIP Trunking and Hosted Voice Solutions, published a new article, Business Continuity with SIP Trunking.

According to a release, this educational tool outlines the options Broadvox provides for failover with their SIP Trunking services in order to ensure business continuity.

Over the years, experience serving a discerning wholesale clientele of over 300 telecommunications carriers and 400 value added resellers has helped Broadvox understand the need to keep communications up and running despite interruptions to voice and data services, the Company said. Whether the outage is caused by unexpected call spikes, power outages, PBX failures, loss of connectivity, human error or natural disasters, businesses need a way to seamlessly stay up and available their customers.

To address this need, Broadvox offers customers the choice of four failover options. SIP Trunking failover solutions can be separated into two categories: Call Forwarding and IP Address Forwarding. Call Forwarding allows for individual DIDs (direct inward dial phone numbers) to be redirected to a specific corresponding phone number or have all calls to any DID on the trunk redirect to a prioritized list of numbers.

"Business continuity solutions are an inexpensive and cost effective way to proactively keep your business running despite service interruptions caused by natural disaster, mechanical failure or human error," said Director of Product Management, Mike Gruszka.

Broadvox ensures optimal performance by managing a multi-redundant voice-optimized IP network for exceptional reliability, security, and quality of service. And, with Broadvox SIP Trunking, businesses can maximize savings by choosing from three calling plans which can be customized with add-on features - such as Automatic Failover, enhanced DID with E911 Service, and extra toll-free numbers.

More information: www.broadvox.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources