Contact Center Solutions Industry News

TMCNet:  Convergys to Hire 2,500 in U.S. in the Next Month

[December 07, 2012]

Convergys to Hire 2,500 in U.S. in the Next Month

CINCINNATI --(Business Wire)--

Convergys Corporation (NYSE: CVG), a global leader in customer management, announces the availability of 2,500 full-time jobs in the United States, to be filled through mid January. The company's employment drive offers interested applicants the choice of work-at-home or contact center-based opportunities

Nearly 2,500 jobs are available to people interested in agent positions within multiple Convergys' (News - Alert) call center facilities across the United States, as well as work-at-home positions.

Employees can earn between $9 and $12 per hour or more with health benefits, and enjoy paid time off and tuition reimbursement.

Interested applicants should go to www.convergysworkathome.com or careers.convergys.com. Employment opportunities vary by location, so please check the Convergys websites for specific locations.

"We are delighted to have the opportunity to create jobs in the communities in which we live. Working at Convergys as a customer service representative can be a great stepping stone to a career in operations, recruitment, or training. Over 70% of our customer service managers began their careers as agents," said Lori Anne Davis, director of recruiting.

Applicants should be computer-literate, have exceptioal communication and interpersonal skills, and desire a job that can turn into a long-term career. Experience in customer service, sales, or technical support is preferred for certain positions. A strong work ethic and commitment to excellence are also desired. A college degree is not a requirement.

About Convergys' Military Involvement

As part of the White House's Joining Forces campaign and Milicurit, Convergys is dedicated to helping employ America's veterans and military spouses. Convergys has taken on the 10,000 Job Challenge and will see it all the way through.

Convergys and our clients benefit from the exceptional work ethic and commitment to providing exemplary service so consistently demonstrated by military service members and their spouses. We offer site based and work-at-home employment opportunities, both of which can be a great fit for veterans, active military personnel who are making the transition from service to civilian life, and military spouses who need a portable career option that can transfer from base to base.

About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.

Supporting Resources

Follow us on Twitter and Facebook.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Media Contact:
Brooke Beiting
Media Relations, Convergys Corporation
513.784.4951
brooke.beiting@convergys.com


[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources